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Great staff, all without exception were helpful and enthusiastic; really convenient private shuttle service to the ski lifts; super food - imaginative menus and high quality ingredients. Thank you for a lovely stay.

Dinner was delicious. Breakfast was fabulous. Parking was easy. The pools and saunas were lovely. The room was very comfortable and clean.

My Husband wrote: „Basil Fawlty is alive and kicking! During our stay, my wife fell headfirst down steep steps into the unlit ski locker that happened to be in a cellar (we were not informed or told about it). Miraculously, barring some nasty cuts and several large bruises, she was not seriously hurt. We let the hotel manager/owner know about the fall and he immediately got angry and made clear that he did not care. For the next 20 minutes or so, as we sat down to dinner, he repeatedly came over to say it was our fault. We explained we were not seeking to place blame, just pointing out a risk that that on a dark evening, the sign is difficult to read, it’s unexpected for new guests to find steps into a ski locker room direct from the outdoor pavement and once you open the ski locker doors the light did not switch on immediately. We were worried that one day someone could seriously get hurt. The manager then got really angry and demanded we leave the hotel. We didn’t want to do this as my wife was in pain and shock after a big fall and we had prepaid. At which point the manager told my wife that she had fallen because she was a ‘stupid foreigner and had no brain’. At no point did the owner did ask if my wife was ok, he did not offer any plasters to cover her cuts and he simply repeated that he did not care. Not only we were in a horrible shock after a nasty fall, the manager added extra stress with his repeated verbal attacks. After 20 minutes of verbal attacks and verbal abuse, we had no choice but to leave the restaurant and find a different place to eat despite the fact that my wife was in pain after the nasty fall down unlit stairs. Several people that witnessed this outburst in the restaurant (all complete strangers to us) approached us afterwards to say that they were shocked and appalled by the manager’s behaviour and comments.

Absolutely wonderful place with well decorated yet functional decoarations. The Chalet has a very warm feeling due to the wooden structure. The place was very well furnished. It has all the amenities. It is in a large village but not a town. Absolutely fabulous kitchen and dining. The owner was very welcoming and explained to us almost everything. I would recommend this place.

Everything, fantastic host, fantastic facility, amazing location!

The owners were very nice. We arrived late and they were very flexible and helpful

Perfect location, just a few minutes on foot to Zillertal Arena ski gondola. Very clean, spacious room. Super friendly people :)

The service was amazing!

The excellent food, the cosy rooms, very friendly staff.

Traditional and modern facilities. Lovely people and great food .