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Excellent custumer service

breakfast was very good, good location, very clean and well kept hotel.

Location is super for shopping and the rooms are big so you have enough space for suitcases and shopping

Good hotel with good services.

Very nice breakfast buffet with lots of Colombian options including eggs, pastries, coffee and other drinks

Pros: great roof top pool - really beautiful and great water temperature, nice jacuzzi with views of the city, comfortable beds, amazing pillows, clean rooms, great breakfast, quiet location, which trust me, this makes a difference when staying in Medellin, and even other places in Lo Poblado because Medellin is a loud city with lots of traffic noise that can be heard at night if you don’t have a hotel that is well located away from a busy street. This one is and it had decent soundproof windows. Cons: the reception staff was not very friendly, we booked a room through booking and when arrived we asked them for a high floor because I’m very sensitive to noise, they said they had room on high floors and ultimately had us on the 7th and our view was of this huge antenas of the building next door. Quite possible that it was the worst view in the hotel and we felt they did that on purpose because we booked through booking.com instead booking through the hotel because booking.com was slightest more economical. When asked if we could have a higher room they said those were of a different category even thought we booked a junior suite. It felt petty. While there we asked about tours and the message from the front desk was inconsistent. First, they said they didn’t work with tour agencies with an attitude of “we are better than that”, but didn’t offer any options. When I asked a second time they took a day to reply and said they could help. This was a problem throughout - slow response. At that point I had made my own arrangements which felt strange giving good hotels always have a concierge that is ready to help guests. Another unfortunate situation happened when I needed a late prior to a business meeting but didn’t have time sit down at the restaurant for breakfast prior. I just needed a latte…There is a coffee bar located by the front desk.

Good location in Poblado, near restaurants and bars