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Subject: Feedback on Our Stay at Contour Backwaters Hotel Resort & Convention Centre Dear Booking.com Team, Thank you for reaching out for our feedback. We recently stayed at Contour Backwaters Hotel Resort & Convention Centre from March 4 to March 14, and we’d like to share our experience. The hotel offers spacious cottages, which provide a sense of privacy. Our cottage had two attached rooms with separate entrances, making it convenient. The sit-out area outside each room was a nice touch for relaxing, but the lack of a ceiling fan made it uncomfortable during hot days, and occasional mosquito issues were a drawback. However, we faced challenges with the management’s responsiveness—their replies to even basic inquiries were frustratingly unhelpful. A key tip for future guests: request two room keys at check-in, as the hotel does not proactively provide them. With just one key, the AC shuts off every time you leave, making the room extremely hot upon return. On a positive note, the breakfast menu was excellent, and the waitstaff was outstanding, especially Vijayan, who ensured guests were comfortable. The Thali and fish curry at lunch were delicious. However, the dinner menu was inconsistent—some dishes were flavorful, but others, like the mutton biryani, fell short of five-star standards. Additionally, while the staff was extremely helpful, the rooms could use some upgrades, particularly in furniture and electrical outlets. Some plug points had loose connections, requiring precise positioning to work, which was inconvenient. Overall, while we had a comfortable stay, improvements in service, room amenities, and certain menu items would greatly enhance the guest experience. Best regards, Thomas Philip

Amazing location for a boutique type hotel

The toilets did not flush, the drains were clogged, no lights in the room -just some of the issues with the stay. The cottages were old and dilapidated. They need updating . The restaurant was mediocre . I would not recommend this hotel.

Close to the railway station and closest to our location.

The chef made a particular effort to modify the meals to accommodate my husband’s strict requirements. Good location.

Location was great. In the center of town. Rooms were neat and clean, albeit, very compact. Staff and service were good.

Location and staffs

A very premium well maintained house.We stayed with a group of friends and had an amazing experience...Saira owns the house and she coordinated so well. The house looks exactly as shown in the picture. Saira helped a lot in briefing the location and all details shared on a prior basis. We had a very pleasant stay. Will definitely recommend Puthenveetil and it's worth spending time with your dear ones. Will come back soon!!!

Such a great location to stay, place was clean and calm. Sajith was very nice, gave us good information about the local areas to visit and always responsive. Overall Great service