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Staff, pool amenities

The staff was exceptional

Nice stay at this fabulous hotel! The food provided in the a la carte restaurants and buffet is amazing! and fantastic treatment from ilham she was extremely helpful yesterday , very efficient at booking my girlfriend’s pedicure at the spa and understanding of her needs, Also, special thank you to mouad and mehdi they made a great recommendations I want to add the dj i think his name is jamal for the beautiful music yesterday during the barbecue ,thank you all

Everything ! Especially the upgrade .

Food,interior & exterior of the hotel Very nice staff,professional & welcoming

The stunning and immaculate building and grounds. The sumptuous and spacious room. The staff were amazing & very attentive. The food was delicious. Couldn’t fault the hotel at all. It’s the full luxury experience from beginning to end.

On a main road close to the airport but a taxi ride to the centre of Marrakesh. Large room with comfortable bed and clean facilities. The staff were not very attentive and often absent when we wanted to order a drink or food. Large outdoor swimming pool.

Booked this for a few days on the arrival day to escape from bad weather at Essaouira. Sort of wish we’d made this our main base and just tripped to Essaouira. There's always niggles that confuse you when staying away, but here there were close to none. Room was fine, huge comfortable bed, blackout curtains, air con, tea/coffee maker, safe – all things you hope to find. We knew the large pool wasn’t heated but even in March it was useable for the hardy – but there’s a great indoor heated pool and jacuzzi. They are really flexible on using the indoor pool and gym – we wanted to use them before breakfast, and though not officially open, it was fine. Grounds are delightful, spacious, and really peaceful. Where it is located is not somewhere you would venture out on foot to explore - there's nothing to see and it is a sort of oasis in a fairly poor area - but that makes no difference. What does make a big difference for any stay are the staff, who are all really welcoming and attentive. Food is good, breakfast is more than you can eat. Alcohol is expensive – but this place is unusual in that it does sell alcohol – a lot of places do not. We had a car, which is beneficial as long as you are comfortable driving in busy cities with few rules as is the case with Marrakesh. Things I’d change – some leaflets on local sites and places in Marrakesh, a Marrakesh street map, restaurant cards in reception. Wifi is fine at the site, but Morocco roaming charges are high so it’s a lot easier to have the information to carry. And what’s with it in Morocco – we had the same in Essaouira – no where to hang towels to dry ! I would have happily stayed longer to do more touring – you can see the snow capped mountains nearby.

Fabulous Road in a slightly dodgy area. Tremendous staff, beautiful architecture. Great breakfast The staff and presentation can be a little bit precious. precious. We like some fun. My charging wires were messy. The staff tidied them individually and put little leather clips on them wonderful really

This riad is in the centre of Marrakech so perfect location for the palaces, gardens & souks. Lots of food nearby too. Inside the Riad it was quiet. It’s a nice traditional place to stay. The staff are very friendly & accomodating. They also have cute tortoises on the rooftop which has a beautiful traditional Marrakech vibe.