It would be great if the spa was included in your room rate.

Hotel rooms looked as though they have just been refurbished. The staff were excellent and helpful. Food was great with a good selection.

Stayed in December 2023

Small underground car park, hotel spread out.

Location, pool

Stayed in September 2023

saturday night there was some party at main floor which last until midnight. we were at first floor and it was like having the party inside the room. not good after a full day of trekking and willing to relax.

Hotel has his own bowling at basement, together with many many more and different entertainment for kids, teenagers and adults, and at a very good prices!!

Stayed in October 2023

We got an upgrade and the food the room was great!

Stayed in September 2023

Parking was difficult, almost impossible

Breakfast very good You can hear the river and road very good during the night when the window is open. The bike garage is well secured, perfect.

Stayed in August 2023

Room was so warm and the window couldn't be opened with the curtains closed. The lift in the villagw is only open weekends iin summer so you had to drive to the next toqn to go up the mountain to the biking trails

The hotel has loads of facilities,including spa, bowling, pools and restaurants. Rooms were small but really well equipped with everything you needed. Staff were really helpful and knowledgeable. Great base for driving and exploring the area

Stayed in July 2023

Nada

Todo en general

Stayed in July 2023

Buffet at dinner didn’t suit us but that’s just a personal choice. There are plenty of other places to eat outside hotel which we did. All good.

Super hotel; lovely and clean; staff very helpful.

Stayed in July 2023

Spacious and friendly staff. Good selection of buffet style food and an excellent spa! Great connection to the bus too

Stayed in July 2023

We have stayed here a couple of times. Very friendly and helpful staff. Great selection for breakfast. Parking underground or outside, across the road that needs to be pre-booked (on arrival, go to reception to collect your parking ticket). Our dogs were very welcome and given lots of attention. They even left blankets, bowls, and doggy treats. Thank you for another pleasant stay.

Stayed in April 2023

the food could be better.

loved the location, the staff were very friendly! the thermal suites very great and super relaxing

Stayed in March 2023

Very friendly staff, great facilities and very dog friendly. We enjoyed our stay and would return. the spa was a good addition to use whilst there.

Stayed in March 2023

You couldn’t take the dog into the restaurant and there were no other options. we left him in the room once and received a note from someone about barking so then we were not able to do that again.

Really lovely property which felt a little luxurious.

Stayed in March 2023

The room has the essential but in our opinion a bit old. A little reform is needed. More a tip than a complain, if you are looking just for a place to sleep it's okay. The TV has 10/15 channels with no pay TV. Maybe a bit of sport and movies channels are in need as well.

The hotel is really nice. We took a double room with balcony. The breakfast is the best thing, the price is really good for the offer they propose. 10/10 on this side. Nice recreational area with bowling, games, bar to spend a couple of hours having fun.

Stayed in March 2023

There was nothing that I didn't like.

The kindness and friendliness of the staff. The quality of the food. The location in relation to the ski gondola. The bed was very comfortable.

Stayed in March 2023

The evening entertainment in the bar could have been better

I’d like to mention Ramon in the Restaurant who welcomed us so warmly. He is a credit to the hotel.

Stayed in March 2023

We had a good time. Good value for money, nothing to add.

The breakfast was good, however, not well suited for health conscious people. I would have enjoyed more more veggies, some salmon or some healthy musli options, etc. The quality of the foods was fine for a four starts hotel and the dinner was very well diversified and tasty. The Spa was really nice and the playing areas as well. The rooms we had were very nice and comfortable, the heaters worked well, and the facilities in general were clean.

Stayed in March 2023

the only thing, the fish bar had no fish (very sad!) the rooms could do with some hooks in them to hang up ski wear after skiing.

great location, excellent breakfast, fantastic staff - nothing was too much trouble. Hernan, David and Ramon were excellent! The ski lockers were warm with room for ski boots. The rooms were very warm, but cooled nicely if you opened your balcony doors. The bathrooms were large and had great toiletries (very lovely smells!).

Stayed in March 2023

The location to central ski gondola is great & the staff were lovely. Hotel very clean & pleasant place to stay.

Stayed in February 2023

The Spa was absolutely magnificent. It had all you need to enjoy and unwind after a long trip, or a possibly a day of skiing.

Stayed in January 2023

My mattress was not the most comfortable.

Just returned from a lovely stay with my family. Interconnecting rooms were fully booked but we were given two adjacent rooms separated by a lockable door (with our keycards) from the corridor, which was perfect. I had read mixed reviews about the hotel before arriving, so didn't know what to expect, but was very pleased by the cleanliness, food and wonderful staff, who were so friendly and helpful. Breakfast and dinner had lots of fresh, cold and hot options. Dinner always had fish, chicken, beef and pork dishes, as well as a made-to-order counter for grilled meat and wok dishes. The same counter provided omelettes and pancakes in the mornings. Good coffee machine. Always fresh fruit at breakfast and dinner. Plentiful salad bar at dinner. If I had a complaint, the desserts were fairly limited (nothing hot), but they were good and well presented. On Sunday morning, breakfast was available from 3am (excl. hot food) to help with early departures. No queues for food, even during half term. Rooms were large and clean. WiFi was good. Good showers with plentiful hot water. Two nice main bar areas on ground floor with a pool table, which my sons made good use of. There is a spa downstairs (payable, unless you have booked with it included), which, unfortunately, I was not able to use as it was completely booked out in advance. There is also a bowling alley and games arcade which we didn't use. There are free ski lockers in the basement, which we used because the lockers on the mountain were all fully booked. It is an easy walk downhill to the gondola with the skis (but harder coming back up at the end of the day!)

Stayed in February 2023

pillows and duvets were on the thin side. but I asked for extra pillow which was provided.

great location close to the gondola. friendly staff and great breakfast.

Stayed in February 2023

I loved everything ..

staff exceptional, clean tidy hotel ,

Stayed in February 2023

nothing important to highlight

staff was lovely, the arcade downstairs and the kids club was great for children. very comfortable for skiing in Arinsal. Nice spa.

Stayed in February 2023