Reviews of Hotel Princesa Parc 4 stars
Carretera General de Arinsal, AD400 Arinsal, Andorra
#20 of 43 hotels in Arinsal
Guests' ChoiceReview score
Based on 306 hotel reviews
8.6Score breakdown
-
Cleanliness
8.9
-
Comfort
8.9
-
Location
8.9
-
Facilities
8.8
-
Staff
9.1
-
Value for money
8.5
-
Free WiFi
8.4
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 5 February 2023
Iain
United Kingdom1 review4.0“Let down by poor Management”- • Leisure trip
- • Group
- • Triple Room
- • Stayed 4 nights
- • Submitted via mobile
There was a party of 20 of us booked for my Birthday. On the day of arrival I asked if they would be able to do a table for all of us in the buffet on the last night. On our final day we double checked the reservation but when we came to eat they hadn’t prepared anything and suggested we all sit on separate tables. The restaurant manager had no sympathy and offered no apologies. So we took our custom elsewhere. It really soured an otherwise great break.
The hotel is ideally located and kept nice and tidy. It has a decent spar and a bowling alley in the basement.
Stayed in February 2023
-
Reviewed: 7 January 2023
Katie
United Kingdom10 reviews3 helpful votes5.0“expensive for what you get”- • Leisure trip
- • Solo traveller
- • Single Room
- • Stayed 5 nights
- • Submitted via mobile
food was mediocre at best, tiny coffee cups! being charged extra to use the spa pools despite being a guest. expensive hotel for quality of rooms.
location and lovely staff. wine was very well priced at the bar. bed was comfortable with nice linen.
Stayed in January 2023
-
Reviewed: 7 January 2023
Janey
United Kingdom11 reviews6.0“A lovely time overall, would return but some minor changes could much improve the experience !”- • Leisure trip
- • Group
- • Double or Twin Room with Balcony
- • Stayed 7 nights
- • Submitted via mobile
Pets being left unattended in hotel rooms barking day & night is a big problem in bloc D. Reception bar gets busy but can be understaffed. Our condiments were not refreshed in the room, so no tea in the morning, and meal times are a little disorganised eg cereal milk, and bowls are on 3 separate sides of a large room, no plates with the bread / toast area. Lasagne in buffet was served completely cold on one night.
The hotel was nice, the room set up for our teenage children was excellent. An excellent NYE celebration with party bags and great place for the family to stay. However there were a few issues that need attention.
Stayed in January 2023
-
Reviewed: 5 January 2023
Tom
United Kingdom7 reviews3.0“would not return, management made no effort to sort out the issue with the dogs after numerous complaints and emails.”- • Leisure trip
- • Family with young children
- • Quadruple Room with Balcony
- • Stayed 7 nights
- • Submitted via mobile
dogs barking constantly. this is a pet friendly hotel and there are dogs spread all over the hotel. our neighbours left there dog in a room on its own the majority of our stay, it was barking until 23:00 every night stopping my kids and I from sleeping.
nice bar area, good location. reception and restaurant staff very friendly.
Stayed in January 2023
-
Reviewed: 1 January 2023
Patrick
United States22 reviews2 helpful votes7.0“Will not return”- • Leisure trip
- • Family with young children
- • Family Room with Shower
- • Stayed 3 nights
- • Submitted via mobile
Cigarette smoke in rooms, need to change rooms, and forced to upgrade for higher price.
Location
Stayed in December 2022
-
Reviewed: 29 December 2022
Mariano
Ireland22 reviews2 helpful votes5.0Passable- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
The man attending guests for breakfast was rude and should definitely get another job.
Location is good if you going for skiing otherwise find some other place closer to town.
Stayed in December 2022
-
Reviewed: 27 December 2022
Greta
Austria16 reviews11 helpful votes5.0“Noisy hotel with kind staff”- • Leisure trip
- • Couple
- • Economy Double Room
- • Stayed 3 nights
- • Submitted via mobile
Its too noisy, we didnt get a nice rest because wall- isolation is unexhistent. The corridor is busy and you can hear people walking in and out rooms. Basically noise levels are too much for us. The spa is not included in the price is about 12€ you should pay on site, I thought it was included
The staff is nice, they organised some activities to celebrate Christmas. The gym is small but has a lot of equipment and you can get a good workout in.
Stayed in December 2022
-
Reviewed: 10 October 2022
Jeroen
Spain46 reviews1 helpful vote6.0“Good place to dis-connect d=fro a weekend and enjoy the mountains, very economic half pension deal.”- • Leisure trip
- • Couple
- • Double or Twin Room with Balcony
- • Stayed 2 nights
Cigarettes buds on the balcony and bathroom when we checked in, the floor looks very used and damaged (parquet), No extra pillows and the needed to ask for a bathrobe which was brought later with an alarm ;-(. The parquin is very confusing and not good indicated where to go. We asked for breakfast at bed but the menu card which was put on the door of the room was never collected so we went to the buffet. The Spa we found not very clean, lots of paper cups and other garbage laying around. The jacuzzi-bath in the room is way to small and the door is blocking the toilet seat. this bathroom could be facilitated with a big shower which is a lot more comfortable in such a small room. No place in front of hotel for parking and not easy to mobilize around the hotel, no walking areas, hotel is right on the the street.
The buffet for breakfast and diner was excellent with good variety of food and everything was warm and fresh. Good presentation and friendly staff who clean the table as soon the plate was empty.
Stayed in October 2022
-
Reviewed: 2 October 2022
Jazzmyn
United Kingdom1 review7.0“Good stay for location, Great surroundings!”- • Leisure trip
- • Couple
- • Double or Twin Room with Balcony
- • Stayed 1 night
- • Submitted via mobile
Made two separate booking but was able to stay in same room which was great but unfortunately I did pay for a view with one of the rooms but we just had a view of the other building not the mountain view we expected. The gym was a great option but treadmill didn’t work, I’m a keen runner and just wanted to finish last miles without huge incline so this was ideal but it didn’t work, so ended up running up the mountain which was amazing non the less and I didn’t regret it! Coffee we didn’t get our coffee replenished so asked staff if we could get some more the staff seem a little flustered by this but said yes they will bring some to the room but never did. Washing clothes was one of the reason we booked as we have been travel sometime you can’t do it yourself the hotel charges to wash clothes per Item which would of been so expensive but just in the town is a laundromat which worked better. Also didn’t love that they added charge for the dog, parking and additional taxes it should be clear on booking.
Great place to stay for location, beautiful surroundings. Short walk to the town! Great start point to do the Comapedrosa and Refugee, close to bars and restaurants, dog friendly!
Stayed in September 2022
-
Reviewed: 26 September 2022
Jane
Spain83 reviews10 helpful votes6.0“Not such a good stay this time”- • Leisure trip
- • Couple
- • Double or Twin Room with Balcony
- • Stayed 2 nights
- • Submitted via mobile
Booking.com quotes the rooms are much bigger than Dianathey which is false. We normally stay in Diana where the rooms are actually bigger. We were not informed that you can only go to the spa afternoons except Sunday. Before you could go all day and evening so we were very disappointed
The bed was big and comfortable Breakfast was nice
Stayed in September 2022
-
Reviewed: 1 July 2022
Henriette
Netherlands13 reviews2 helpful votes6.0Pleasant- • Business trip
- • People with friends
- • Double or Twin Room with Balcony
- • Stayed 3 nights
- • Submitted via mobile
Pool/spa opening times made it impossible to combine work and dinner with a swim. We did not enjoy the food and although we had chosen dinner to be included, decided to eat somewhere else.
Nice looking hotel.
Stayed in May 2022
-
Reviewed: 13 June 2022
Schreyer
Germany3 reviews1.0“Check spa opening times on website - dirty dishes - unfriendly staff”- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
The Spa was closed on Sunday from 1700 till Monday at 1300. As stayed for one night only no possibility to use it. When mentioning it at reception they didn't really care. Please update this on booking.com!! Dirty wine glasses in the restaurant. We friendly asked for new ones and they were dirty again twice. One of the waiters apparently sick (constant coughing without mask). Olive oil and vinegar in small plastic packages - sustainable?? Food poisening the day after. Staff generally unfriendly.
Nice location, comfy beds
Stayed in June 2022
-
Reviewed: 12 June 2022
Bogdan
Ukraine7 reviews4 helpful votes1.0“I do not recommend to go to this hotel.”- • Leisure trip
- • Couple
- • Family Room with Mountain View
- • Stayed 2 nights
- • Submitted via mobile
Terrible food in the restaurant. Zero service. When we were in the room, the administrator opened it and burst in without knocking. How can you enter a room without asking? Or is this normal practice of your hotel?
Mountain view and nothing else
Stayed in June 2022
-
Reviewed: 3 May 2022
Stephanie
United Kingdom4 reviews2 helpful votes4.0Disappointing- • Leisure trip
- • Couple
- • Double or Twin Room with Balcony
- • Stayed 6 nights
- • Submitted via mobile
Dirty and very worn bathroom, I ask for the room to be cleaned again, but it was no better. Hairs all and grim all the bathroom
Great location and lovely staff
Stayed in April 2022
-
Reviewed: 19 February 2023
Anonymous
Ireland11 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Quadruple Room with Balcony
- • Stayed 7 nights
- • Submitted via mobile
location is perfect to Gondola
Stayed in February 2023
-
Reviewed: 17 April 2025
Francis
Spain5 reviews9.0Superb- • Leisure trip
- • Group
- • Triple Room
- • Stayed 4 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2025
-
Reviewed: 5 April 2025
Ian
United Kingdom26 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 5 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2025
-
Reviewed: 4 April 2025
Clair
United Kingdom3 reviews8.0Very good- • Leisure trip
- • Group
- • Double or Twin Room
- • Stayed 5 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in January 2025
-
Reviewed: 27 March 2025
Laura
Spain2 reviews10Exceptional- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2025
-
Reviewed: 25 March 2025
Johnpaul
United Kingdom12 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in February 2025
-
Reviewed: 22 March 2025
Allen
Ireland27 reviews8.0Very good- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2025
-
Reviewed: 15 March 2025
Anna
Iceland9 reviews10Exceptional- • Leisure trip
- • Couple
- • Double or Twin Room with Balcony
- • Stayed 4 nights
There are no comments available for this review
Stayed in March 2025
-
Reviewed: 12 March 2025
Gabriella
Brazil8 reviews4 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 4 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in December 2024
-
Reviewed: 10 March 2025
Charles
United Kingdom70 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 5 nights
There are no comments available for this review
Stayed in December 2024
-
Reviewed: 9 March 2025
Joseph
Ireland1 review9.0Superb- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 6 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in February 2025
Guests also reviewed these properties:
-
Gasthof BärenHabkern, Switzerland
-
The Lake HotelKillarney, Ireland
-
The Podworks HotelLiverpool, UK
-
Hotel GaleraSan Antonio, Spain
-
Wood River Inn & SuiteHailey, USA
-
L'Escapade B&BCherbourg en Cotentin, France
-
Alam Taman VillaTabanan, Indonesia
-
Sanjin Yinxiang Youth HostelTaiyuan, China
