Cap del Carrer Nº4, AD400 La Massana, Andorra
#18 of 20 hotels in La Massana
Guests' ChoiceBased on 68 hotel reviews
7.8Cleanliness
8.4
Comfort
8.2
Location
8.4
Facilities
7.9
Staff
7.4
Value for money
8.1
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 14 January 2025
Ulriikka
FinlandOne bathroom upstairs for (didn't count) around 10 person. Didn't like a pillows which was too high for me
Depending where you go in Andorra is the location good or not. But there is good local bus connections everywhere. Good bed and quiet location. One small common room.
Stayed in January 2025
Reviewed: 8 January 2025
Fwatanabe
PortugalThe shared room has a low ceiling, a bit uncomfortable. It also shares one bathroom between 8 people at full capacity.
Convenient location with easy access to the ski lift and ski rental shops. Many shops around and convenient to take local buses to get around Andorra. The hostel had a storage room for ski equipment, which was helpful. Kitchen is very well equipped and the shared living space is comfortable.
Stayed in January 2025
Reviewed: 5 January 2025
Justin
SwedenNo one at the reception, and we are asked to send the id photo to an email
Good facility, there is a tv to watch, the kitchen is very big, there is shampoo available
Stayed in January 2025
Reviewed: 12 November 2024
Pavla
Czech RepublicThe facilities and location were perfect. Great value for money. The private room is very comfortable.
Stayed in September 2024
Reviewed: 5 April 2024
Erica
Italy- no electricity socket close to my bed (but the others beds had one) - no lockers
Beautifully decorated Close to the Gondola to Pal ski resort I could see the sky (and the Gondola) from my bed Ski storage Clean kitchen
Stayed in April 2024
Reviewed: 10 March 2024
Marc
United KingdomYou need to pay for parking as there isn't any place to park near by. The best option is a parking on the main street that costs 20 euros aprox.
Nice room, there is no reception you enter the building with codes. You don't interact with any person. But the place is nice. It is a good option if you are only looking for a place to sleep. There is a small living room upstairs that you can use for eating but it is shared.
Stayed in December 2023
Reviewed: 14 August 2023
Leannedebruin
South AfricaTher was nothing not to like
It was a home away from home - everything was clean and the whole place was comfortable
Stayed in August 2023
Reviewed: 15 May 2023
Hazel
United KingdomBit weird not having staff on site, but luckily everything seemed to work OK! Could do with some bigger mugs in the kitchen (little coffee cups don't cut it when you want a proper cup of tea!).
Comfy beds, quirky decor. Everything spotlessly clean, nice to have a proper kitchen. Good location in the centre of La Massana, near lots of great hiking routes.
Stayed in May 2023
Reviewed: 10 April 2023
Marta
ItalyThere was no soap and my nightlamp was broken. If there would have been a reception you could tell that someone but if nobody is in charge it's a bit hard.
It was very clean and the kitchen well equipped. The bathroom was really new and with an amazing shower.
Stayed in April 2023
Reviewed: 29 December 2022
Si
IrelandVery close to ski lift and some nearby supermarkets
Stayed in December 2022
Reviewed: 23 September 2022
Elmochilero
FranceA couple of things can be improved in the dorm. First, the numbered hooks in the bathroom to hang towels do not allow the towels to dry properly. After my evening shower, I noticed my towel was still wet from the morning shower - very unpleasant (and smelly too). There is enough room in the huge bathroom to install a metal bar for everyone (maybe with clips to properly hang the towel). Second thing: I don't really like the locker system under the bed. It's a bit noisy when others are asleep, it's not convenient and it's not safe enough as anybody can lift the mattress and reach through the wooden slats. These are suggestions for minor improvements, because other than that It's a great hostel...
Excellent hostel. Very clean and comfortable facilities. Good mattress, good wifi. Very well stocked kitchen. Pleasant common area with a comfy couch and even a PlayStation for good ol' fun with other guests. Water pressure in the shower was great. The place feels cosy and I liked that it's relatively small with not too many rooms/guests. Bed linen was soft and clean, pleasant to sleep in. There is a supermarket only 3-minutes walk away - super convenient. I enjoyed my stay very much!
Stayed in September 2022
Reviewed: 24 August 2022
Klaus
GermanyGood, but small apartment. The living/bed/bathroom is a nice idea, which we didn't use. Clean and well organized, only a little small for us 3 adults.
Stayed in August 2022
Reviewed: 21 July 2022
Melissa
United KingdomThe hosts was fantastic, I think it could be helpful to have maybe some transport maps explaining how they work/prices somewhere (maybe even in the laundry room). Also it could be nice to have like a ‘recommendations’ book for hikes and top tips. Overall though absolutely loved it!
The property was exactly as pictured and felt homely. The small hostel capacity meant I was able to get to know other guests whilst having space to relax alone. The balcony is fantastic - especially just now in the heat - and under the bed storage was very practical. The whole property was clean, tidy and well kept. Honestly cannot recommend enough! Equipment with actual cooking utensils and oven was great. Additionally the small touches like towels on the bed and shampoo sachets really made it so welcoming!
Stayed in July 2022
Reviewed: 17 July 2022
El
FranceThe location is really nice the appt is charming, really nice place for couples.
Stayed in July 2022
Reviewed: 4 March 2025
Angela
United KingdomNobody on reception. Just video surveillance. 😟
Cleaners in every day. Good facilities for making food. I felt safe there.
Stayed in January 2025
Reviewed: 16 December 2024
Karel
BelgiumNo reception, not really cozy.
Stayed in December 2024
Reviewed: 27 October 2024
Omar
Jordanthe mattress is not comfortable, no one is really if thigns are fine in the hostel, communication was ok, didn't like the place so much
it's good location and clean
Stayed in October 2024
Reviewed: 1 July 2024
Leandro
New ZealandIt was too hot!! Definitely it is a winter hostel I do not recommend it for summer, need urgent a AC.
A bit the location but later I realized that wasn’t too good.
Stayed in June 2024
Reviewed: 23 June 2024
Nils
GermanyIf there's anything to complain about at all, it's that there are no towels in the kitchen. But that would be complaining at the highest level
Very modern but individually furnished. Everything you need is there and very classy for a hostel. But it has a fair price for that.
Stayed in June 2024
Reviewed: 4 May 2024
Bocharova
IsraelI saw a lot of ants in the kitchen once and a few ants and beetles in the room/bathroom during my stay, but I know that the hostel is close to nature so I can understand it And I should warn about low roof (i lived in the attic) - I consistently hit my head every 5 minutes:)) Actually for me there were only 2 real problems: 1. Unfortunately there is no elevator in hostel so you have to carry your luggage through the narrow stairs (which is quite difficult if you have a big suitcase as me) 2. It was a problem with leakings from the roof during heavy rains for 2 days and there was a poddle close to my bed. It stopped with the good weather, but anyway it would be better to solve this problem for the future
I spent one week there and definitely can recommend this place! It’s a modern hostel which looks really nice; there is a good kitchen with a lot of equipment, with coffee machine and with capsules; the room was nice and it was cleaned every day. I think it’s really a good place to stay for its price. Besides people were nice there and I had a lot of interesting conversations - it’s a plus of hostel for me And of course the location is great and it was a pleasure to see beautiful mountains around
Stayed in May 2024
Reviewed: 11 April 2024
Craig
United KingdomNothing really.
Central location. Good kitchen, fridge, cooker, microwave. Near ski lift shops bars restaurants. Staff had good comms and very helpful and super helpful even when id made a mistake with the keys and had to post them back 😬
Stayed in March 2024
Reviewed: 31 January 2024
Murilo
BrazilMy bed was broken and there was no staff or support.
Good location. Fair enough price.
Stayed in January 2024
Reviewed: 23 December 2023
John
MaltaEverything was ok.
Kindly,clean, beautiful
Stayed in November 2023
Reviewed: 2 September 2023
Cesar
SpainN/A
All are very good
Stayed in September 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content