Upgrade process should be tiered and not selective Beaches should be cleaned

Traditional salt fish breakfast was nice

Stayed in January 2025

Dirty, run down, dark, dingy, steep climbs everywhere. Room was supposed to be sea view but trees were in the way of every part of the view. Staff quite rude. Took ages to get served… anything!

The mini bar in the room was good.

Stayed in November 2024

Unsafe, tired not very clean or comfortable

Location

Stayed in November 2024

Location

No attention to detail and inconsistent service. Many of the food and drink options consistently out of stock. Quickly ran out of beach towels and not refreshed for hours. Ran out of drinking classes. Property needs to better maintained with rotting stairs and broken sidewalks. Service extremely slow.

Stayed in November 2024

No complaints it was amazing

Property was amazing, the views the room and amenities were amazing absolutely no complaints.

Stayed in November 2024

Felt like the place needed a bit of a face lift, our room was fine but definitely needed a retouch of paint and decor needs changing (picture in the room was a poster with dirt on), AC didn’t cool the room properly in the day, beach facilities were fine but loungers seemed very old and hawkers on beach were a headache and disturbed us a lot. They should have someone from the hotel overseeing how the hawkers interact with hotel residents, we often felt quite pressured by locals on the beach when we just wanted to relax… We found the front desk quite unhelpful - our phone was broken in the room and it took many requests to be told the phones were ‘broken’… the text service to the reception front desk was also broken so luckily we didn’t have an emergency. We were also told to pay 75 USD for a taxi which we never ever took picking us up from the airport… we told multiple people at reception we booked our own transfer and never took a hotel arranged taxi at checkin, and then at check out we were once again told to pay the 75 USD amount … we had to show the hotel pictures of our correspondence with them to evidence the fact we never asked for a taxi.. all slightly strange and frustrating !!

Lovely staff, meals were tasty (albeit portion sizes particularly at dinner were tiny), relaxed

Stayed in July 2024

understaffed, food wasn’t ready on time & staff wasn’t the most polite. had to do a lot of stuff (as far as getting taxi, finding water, and just general questions on our own)

Views

Stayed in May 2024

I thought for the price of the accomodation the food and drinks could have been better quality

The view was amazing

Stayed in May 2024

Limited choice in the restaurant! For an all inclusive restaurant there wasn’t much choice/options on the dinning menu, the beach bar during the day. No deserts during the day e.g ice cream. There is also stagnant water near the beach and pool that have off an awful smell. Same location for the romantic meal on the beach. We had to cancel our celebration meal because the smell was so bad. The standard of the cleaning of the rooms wasn’t very good.

Location was wonderful! Staff were very good and very helpful. Especially at the front desk.

Stayed in May 2024

(1) Lack of things to do. (2) Sunbeds were extremely heavy and difficult to position. While staff were available to assist, it would be better if we could move the bed ourselves

Stayed in January 2024

We did not have water for a night.

Stayed in November 2023

Limited menu options Lots of walking

Ambiance Plants Room /facilities

Stayed in December 2023

Some of the service staff seem overworked and sometimes it felt like a burden when we requested drinks to be made at the bars. On our second morning, our breakfast took an hour and fifteen minutes to get to us. My husband had to get up and ask how long our food would be since another couple came after us, ordered, got their food and left with us still waiting for our food.

The property was very clean and well kept. The highlight of our stay was the food. The food for breakfast, lunch, and dinner was absolutely delicious each day. Sunset Beach which is close by to the property is also very nice. The staff at the front desk are attentive and helpful.

Stayed in November 2023

Outdoor Showers were great during the day but huge amount mosquitoes at night made it impossible without getting bitten. Location looks lovely but right next to mangrove lake which is situated behind the beach on Jolly Beach with stream to the sea within the hotel area. The road to the hotel is not listed on google maps making my arrival via car very difficult find the right road. Food was all inclusive but limited to fix to three set course meals so if you are hungry or want extras you’re stuck in the evening.

Great Views, Staff, rooms, food good quality

Stayed in November 2023

They have 2 beaches but sadly one of them the drain what i believe sewerage into it. Bad smell in some places

Food is okay Restaurant and bar Service is good. But not the cart service

Stayed in October 2023

The rooms were awful. View overlooking rubbish dump and cables. Pool shabby, old yellow mattress on balcony for “relaxing” on. Advised time of check out and need for luggage to be taken to taxi- no help arrived and had to do ourselves. Shoddy, poor quality place. We asked for an upgrade if available as genius level 2 and our 25th wedding anniversary and we were told the hotel was full- then later found out only 25% full

Views from restaurant and staff

Stayed in October 2023

Tired and dirty swimming pool. Same lunch menu every day. Issues with cold water and then no water. Drainage from the flooded mangrove swamp via the beautiful beach into the azure blue sea, turning it brown and smelly, therefore only one beach not two. It was probably lovely 10 years ago and could be again with some much needed investment.

The staff and the location.

Stayed in October 2023

Urgent need of maintenance on the property

Gorgeous views

Stayed in August 2023

Although we were encouraged to fill in a request prior to arrival then, upon arrival those requests were confirmed and assured, they seemed to struggle to cater to our vegan requests or needs. Consistently being offered meat and fish or no alternative. Even gave my wife a milkshake which she drank only to find it wasn't plant based! It was a good job she wasn't lactose intolerant.

Location, room, room service, people.

Stayed in July 2023

The special birthday dinner on the beach was rather expensive for what it was, even though the starters were very good. Unfortunately the place feels a little less classy and tired than other stays, for example the mess below on the rocks under the restaurant gave a feel that the hotel wasn’t well looked after. They fed the seagulls which meant they come trying to get your breakfast and the hotel is very close to other resorts and public beaches.

Beautiful outdoor showers and staff were wonderful. The sea was stunning.

Stayed in July 2023

I needs a good update and paint the sun bed mattress are filthy the pool was shabby chipped and broken tiles the entertainment wasn’t really much the rooms were to dark and no full length mirrors in the room no where to sit down and do make up next to the pool is stagnant so lots of mosquitos the juices at the bars and breakfast was very watery no snacks The he restaurant didn’t have fans so you would get a extremely warm and at night you could hardly see your dinner very low lighting

the sea as stunning the staff were absolutely amazing peaceful the drink was all named drink the beds were comfy

Stayed in April 2023

staff were rude, except maybe two, it was not clean, and the smell of rotting plants or sewage took over the beaches. I also despised all of the pan handlers bothering me when on the beach to buy things. It was very annoying.

the scenery was beautiful

Stayed in May 2023

the food could have been better at dinner, lunch was good

the Staff, location and rooms

Stayed in January 2023

The buildings are old. Like all, all inclusives, the food is precooked and not very good.

People were Great. Location is GREAT

Stayed in January 2023

The accommodation very basic. If looking for luxury cottage and fine wine this is not the place.

Excellent location. Friendly staff always helpful

Stayed in January 2023