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Reviews of Univers Resort 4 stars

L. Emin Matraxhiu, n/h/n, 0001 Elbasan, Albania

#34 of 42 hotels in Elbasan

Guests' Choice

Review score

Based on 65 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.6

  • Location

    7.6

  • Facilities

    7.0

  • Staff

    8.0

  • Value for money

    7.6

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 10 April 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Spacious, quiet and clean

    Stayed in April 2025

  • Reviewed: 14 March 2025

    7.0
    It is ok
    • Family with young children
    • Basic Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Commodity

    Is ok

    Stayed in March 2025

  • Reviewed: 18 February 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Basic Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Leaking shower tray

    Stayed in February 2025

  • Reviewed: 6 November 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not good, not buffet system

    The location was good, the room was clean,and the staff very helpful.

    Stayed in October 2024

  • Reviewed: 5 October 2024

    6.0
    Very pleasant
    • Leisure trip
    • Group
    • Classic Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms and toilets and showers are tired. Toilets and showers are very squashed together, with better design and updated facilities the hotel has great potential.

    Location was very good, beds were comfortable, breakfast was good surrounding was good, bed linens were clean, although language barrier with staff like stilliano and lliana they tried there best to assist.

    Stayed in October 2024

  • Reviewed: 16 September 2024

    7.0
    Very nice
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Bathroom extremely small and humid. However everything worked and there was a hairdryer. It was ok.

    All the staff in this hotel were very polite and professional !! They treated us with respect and made us feel welcomed. Very good breakfast, with fresh eggs, cheese, tomatoes, warm bread, juices, coffee and everything we desired. The room was very clean and the bed comfortable. The bathroom could be better. Overall it's been a pleasant night!

    Stayed in September 2024

  • Reviewed: 25 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Single Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    The air con was broken however they offered alternative room and gave complementary bottles of water for the inconvenience.

    Comfortable beds, hotel was clean and modern Breakfast was really nice

    Stayed in July 2024

  • Reviewed: 22 July 2024

    8.0
    Very nice hotel but lack of maintenance
    • Leisure trip
    • Group
    • Large Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    We had 5 rooms and almost everyone had something not working, such as AC, toilet didn’t flush properly. Only some of staff very accommodating. Some didn’t understand English, not too convenient. No elevator.

    Good handcrafted coffee and is included with the breakfast.

    Stayed in July 2024

  • Reviewed: 10 May 2024

    6.0
    can't complain as not enough information for just one overnight stay
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night

    kind of emptiness,

    not good enough

    Stayed in April 2024

  • Reviewed: 7 March 2024

    8.0
    Comfortable and good value for money
    • Business trip
    • Solo traveller
    • Double Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was poor, but probably because there were not many guests during my stay. It is understandable that they did not want to waste for the sake of serving a few people.

    Polite and helpful staff. Large room.

    Stayed in March 2024

  • Reviewed: 28 August 2023

    7.0
    Shower leaks water and pretty empty hotel
    • Leisure trip
    • Group
    • Double Room with Garden View
    • Stayed 1 night

    The shower leaked water, so the entire bathroom got soaked. The breakfast was ok, but also very limited in choices (eggs or toast). The entire hotel also was pretty empty which gave an unsettling feeling, as only a few other people seemed to be staying there.

    The wifi worked well

    Stayed in August 2023

  • Reviewed: 11 August 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Shower floor was dirty, not because of cleaning, because of time.. yellow 😬 and there was only one pair of flipflops and one shower rope (hanging there- i dont know was it clean or dirty), even i booked room for 2 persons..

    Hotel was better than i thought. Good value for money.

    Stayed in August 2022

  • Reviewed: 11 July 2022

    7.0
    good quality for that price
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    no fridge, wife doesnt work in the room

    Stayed in July 2022

  • Reviewed: 18 June 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    No elevator (the room was at 2nd floor). The cappuccino at breakfast had to be paid for, the fruit juice was not, I didn't understand why ....

    Cozy, clean and well furnished room.

    Stayed in June 2022

  • Reviewed: 26 January 2025

    10
    Most nice place for families
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    Everything was perfect

    Nice place nice people very friendly and helpful staff specially the receptionist barman! Everything that we needed we had it ! Treated us like family !

    Stayed in January 2025

  • Reviewed: 7 November 2024

    5.0
    If season finiahed, better avoid.
    • Business trip
    • Family with young children
    • Classic Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Everything broke: shower, toilet, bedsheets, breakfast style interesting, but very tasty. Not a season for this hotel, but some things should be fixed. After taking shower we could not reach the toilet, water was everywhere. Very cold, windows not quality. With kids we were sent to highest level.... I think it was a workers level.

    In general was beautiful place, nice stuff.

    Stayed in November 2024

  • Reviewed: 4 November 2024

    1.0
    Avoid this place
    • Leisure trip
    • Family with young children
    • Classic Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Very unprofessional! Have booked 2 rooms, 2 weeks before our "stay". A day before I received a message from the property manager requesting our cancellation, which of course I didn't do. The day of the booking we have called the property to confirm our stay, with the person who answered said that they will send an email confirming our stay. No email has been received and since our booking was showing as a confirmed on booking.com app we headed to the property at around 7.15 pm. To our surprise they told us that they have no rooms available (1 quadruple & 1 triple) the ones we have booked. After 12 long hours travelling with 2 young children and elderly people, this is not what we expected! We have decided not to stay at this place as the staff were very rude and unprofessional! Be careful when booking this property!

    Stayed in November 2024

  • Reviewed: 28 October 2024

    5.0
    Passable
    • Business trip
    • Group
    • Double Room with Garden View
    • Stayed 1 night

    Wifi was very bad in the room

    Something could have been available as a buffet during breakfast. A coffi machine, some juice?

    Stayed in October 2024

  • Reviewed: 7 October 2024

    10
    Very Comfortable
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    The staff was very friendly and really looked out for their guests. It was a beautiful building and a very comfortable stay.

    Stayed in October 2024

  • Reviewed: 5 August 2024

    3.0
    Needs to be improved
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    The room had dirty walls and cabinets, the bathroom is really dated,the shower was dirty and the doors didn’t close all the way so water got out, the sheet on the bed was torn and had a stain on it.

    It was a bit cheaper with good included breakfast

    Stayed in August 2024

  • Reviewed: 7 July 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    We felt we had been clickbaited because they mentioned a pool view for the room.. but we couldn't see the EMPTY swimming-pool from our room.

    The room was spacious, the staff was attentive and the breakfast was copious

    Stayed in July 2024

  • Reviewed: 1 May 2024

    9.0
    An absolute joy - very relaxing, great location and lovely view of mountains. The service they all give is outstanding.
    • Leisure trip
    • Solo traveller
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    For the price it’s really hard to find fault but for me I think the bathroom is a bit small and probably is due updating - but saying that I’ve paid far more and had far smaller and more dated bathrooms. End of the day all clean and working in there so what do you need.

    Lovely big and airy property with quite a ‘grand’ feel to it; all very spacious and loads of free parking. Staff were absolutely fantastic - I arrived late and they had everything waiting for me; i fancied a quick beer before turning in and although everything was shut they went and got me a bottle; at breakfast I was the only person in there (I didn’t breakfast till 930) and they offered to make what I fancied - in the end they made a fresh omelette with feta and sausage with olives and other salad veg with way more toast than I could eat). Service was absolutely brilliant - everyone so attentive.

    Stayed in May 2024

  • Reviewed: 23 April 2024

    4.0
    Start of a horror movie
    • Leisure trip
    • Family with young children
    • Classic Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    This feels like the start of a bad horror movie. We were the only guests and they still did give us a room that was properly working (the toilet was making the noise of an airplane landing each time you flush it). Not to mention the fridge in the breakfast area (looks like the dairy products are all gone off). The staff don’t have anything to do so they are just hovering around which makes it even creepier…. Also they are probably so bord that they played music super loud till late.Luckily we only stayed one night. We were rather uncomfortable to stay but had no choice as we discovered the hotel too late.

    Nothing.

    Stayed in April 2024

  • Reviewed: 3 March 2024

    5.0
    The staff were helpful, nice size room but wouldn’t stay here again.
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    No hot water, very old decor

    Big rooms, nice grounds

    Stayed in March 2024

Showing 1 – 25

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