The A&O Wien Hauptbahnhoff staff exercise no control over who is inside the hostel and the rooms. They give you a token room key, but anyone can enter your room without by manually opening the door. The overall vibe is like sleeping on a train station (which is located nearby and found in the name of the hostel, so it is not hard to imagine). A&O Wien Hauptbahnhoff has a policy of making you - the guest - their own room maid. You make the beddings for yourself and then you go out, minding your own business. After 2 hours you return to your room and realize that someone else is sleeping in the bed you have made (the guest only made the correct assumption that it is the hotels' and not the guests' duty to make the beddings). You make the bedding for yourself again on a different bed. The washing process for their bed linen involves the usage of some really heavy duty chemicals that triggers breathing problems for individuals with lung issues. After 30 minutes of lying in their bed you start sneezing, your eyes go red from constant straining to sneeze and your throat fills up with mucus as your organism fights to wash away the chemicals. You complain to the reception, they say there's nothing they can do about it. You made a cash payment for two days of stay that could be easily returned but alas - this goes against the company policy. The reception staff are all very forthcoming and well intentioned but let this not deceive you - they ultimately just serve to provide a human face to a ruthless money-grubbing company that will go on about its business as long as there are tourists in Vienna.

The keys to individual room lockers have been lost over time so you have to keep your valuables in the safe at the reception during your sleep. This system is a bit strenuous for the reception staff but it works.

Stayed in December 2024

location

Stayed in December 2024

Having chosen to stay in a dorm room, it can be difficult to find a quiet spot. I might consider this a lesson learned

Being located near the main train station offers breathtaking views of modern, streamlined architecture. There is a functional kitchen that can be used by guests after paying a deposit. Appliances (BOSCH washer and dryer) for doing laundry are available and can be reserved / controlled via WeWash app. Next to your pillow, you can find USB (2×) sockets and a nightlight, and there are clean quality sheets. The breakfast station (to pay) offers all I need to start my day and so much more: organic coffee, selection of teas, a pancake machine, vegan options, breads, and delicacies to grab

Stayed in December 2024

BED BUGS BED BUGS Absolutely the worst experience I have ever had in a hotel hostel or anything. I’ve been traveling 3 months through all Europe. I had bites all throughout my body for a whole week. These beds weren’t even made, the moment I laid down I started feeling crawling all over me. Woke up with my year swollen 2 cm, bumps and HORRIBLE ITCHINESS ALL OVER MY BODY. Don’t save money stay elsewhere, It is so uncomfortable painful and itchy

BED BUGS BED BUGS Absolutely the worst experience I have ever had in a hotel hostel or anything. I’ve been traveling 3 months through all Europe. I had bites all throughout my body for a whole week. These beds weren’t even made, the moment I laid down I started feeling crawling all over me. Woke up with my year swollen 2 cm, bumps and HORRIBLE ITCHINESS ALL OVER MY BODY. Don’t save money stay elsewhere, It is so uncomfortable painful and itchy

Stayed in December 2024

Even tho each bed had a USB charging port i only saw 1 wall plug in my room.

The location was good as it was close to the train station, but it was on a quiet side street.

Stayed in November 2024

Access to the guest kitchen was laughable. Only 2 keys available and the desk staff were not at all helpful if both keys were out and had not been returned. No Kettle, no toaster, only 2 spoons. I know they are trying to get everyone to buy their own food, but if you offer a kitchen, at least have a reasonable facilities.

Beds comfortable, room was warm, bit of a trek into the City, but was walkable.

Stayed in December 2024

Good value for the money. Good breakfast with all you need - exceeded expectations. Clean room.

Stayed in December 2024

Window, mirrors and walls were dirty (superficious cleaning). No fridge, poor lighting. No rack in the bathroom. Family room with only one chair. bedside lamp was poor. Walls were waffer thin.

Location was good. Good quality toilet paper was provided.

Stayed in December 2024

Lights on my bed weren’t working and no power at the bedside

Comfy bed, excellent location, clean bathrooms, decent WiFi

Stayed in December 2024

When I first walked into my dorm there was an immediate smell of something like cow. It smelt really bad and not clean at all. I had to make my bed myself which was difficult as at 6pm there was a man sleeping who keep groaning and pulling his pillow over his head when I turned the light on. I knew I couldn’t hang out in room so I went down to use kitchen only to discover they were charging a 50€ deposit to use it!! 50€!!! That’s almost double the amount I paid for the room. It’s ridiculous. I checked in at 6:30pm and by 8:30pm I checked out and bought a ticket on the 9:30pm night train to Zurich. Only benefit was being close to station so I could leave immediately. The hostel was also full of screaming school children and groups

Location close to train station if your just travelling through and they offered free luggage storage although I didn’t feel like my bags were very safe there

Stayed in December 2024

Horrible beds, noisiest place ever, children running up and down corridors at all times of the night, screaming Bed bugs Not safe for solo female travellers Placed as sole 23yr old female in room with 4 30-50 ur old men, who were incredibly creepy.

Internet worked shockingly, but good location

Stayed in December 2024

Not so clean, small.

Good location

Stayed in October 2024

The building was old, dirty and dark. There were hairs in the shower and the drain was blocked. They only let people to check-in after 3pm. No service where you can check-in whenever the room is ready.

The room was spacious and the location is good.

Stayed in December 2024

The room upon entry has an unpleasant smell coming from the bathroom and overly warm. The smell faded after opening a window for 10min.

The property has good amenities and houses many people who can meet in the large lobby where you can find a bar and a foosball along a pool table. The room was great value for the money.

Stayed in November 2024

Awful Customer Service – Very Disrespectful Staff The way guests are treated at this hotel is beyond unacceptable. One staff member at reception, Sophia from Germany, was incredibly rude, selfish, and unprofessional. She even said bad words to guests and acted arrogantly, as if she owned the hotel. Her attitude, with her nose in the air, made the experience even worse. It’s shocking that someone like this is allowed to work in customer service. On top of that, the hotel’s policies are extremely inconvenient. Why is check-in at 15:00 but check-out as early as 10:00 AM? Guests are left waiting for a long time to get into their rooms, and if you want an early check-in, you have to pay extra! Imagine coming for a short 1- or 2-day holiday and losing most of your time waiting to check in, all while dealing with rude staff. The whole experience was incredibly frustrating, and I would never recommend this hotel to anyone.

Terrible Experience avoid this Hotel I had an awful experience during my stay at this hotel. The check-in process was incredibly disorganized and frustrating. The staff were not only unhelpful but also rude and deal bad way with everybody , which made me feel unwelcome from the start. Their customer service was practically nonexistent ,if I could rate it below zero, I would. This was by far one of the worst experiences I've had with a hotel, and I would not recommend it to anyone.

Stayed in November 2024

I can't remember😊

The great place to stay facilitating all various travelers requirements. Open 24/7 ideal for a pretty late check-in in case of the late flight

Stayed in November 2024

Should be cleaned better and more!

Stayed in November 2024

Close to Subway and train

Stayed in November 2024

The neighbors in the room can be unpredictable—you need to keep that in mind. For example, in my case, one person in my room seemed sweaty and went to bed without showering, still wearing dirty socks that didn't smell pleasant. Why should I have to endure that? I understand it's not the fault of the hostel administration but rather the behavior of individuals. Another issue was that everyone in the room piled their clothes and shoes near their beds. It was awful. Instead of leaving their shoes near the door, they kept them by their beds. And shoes do smell! Of course, this is the fault of the people, but I think it’s worth considering how to encourage guests to store their shoes in designated areas instead of near the beds.

I thoroughly enjoyed my stay at this hostel. I was impressed by the quality in every aspect: the rooms are well-renovated, everything is new and high-quality. The interior design is appealing, the beds are new, the mattresses are comfortable, and everything was clean. The bed linen and towels were in perfect condition, the rooms were well-ventilated, and the heating system was adjustable. The internet was fast. The location is excellent—very close to the Central Train Station.

Stayed in November 2024

The public toilets in the ground floor had bad strong urine smell. If people doesn't move, the lights will automatically turn off. This is uncomfortable and inconvenient if you are using toilet and suddenly the light turns off and you stay in a very dark toilet and very difficult to see everything there.

The location is the best point of this property, very near the Wien Hbf, just about 5 minutes for walking. Staff was enthusiasm. Interior of a 4 bed dormitory was at good condition. There were all necessary things such as hair dryer, shampoo/shower gel, towels, toilet paper, floor towel in the bathroom, good heater and the room was warm. There is a room for luggage storage in ground floor, very convenient. We will stay here next time.

Stayed in November 2024

it was so hot in the room that we couldn't breathe. No AC no Fan the windows won't fully open couldn't sleep or chill in the room at all the lobby and the front of the hotel had homeless looking people smoking day and night and yelling at loud the cleaning lady had to clean like 48 rooms by herself poor thing was running and sweating like crazy the front desk staff look annoyed with our early checking and at first ignored us and when they felat like talking they check us in, they didn't give us the room until the checking ttime even though the room was ready we sad in the backyard after and overnight flight,we kept on asking for the room only to later find out the room.was available and clean since the morning. there was an outside grill in our room in bed with a guy then another guy came and pull her out of the room they were arguing in the hallway then she came back to came back to laid with the guy we were afraid that a fight could happen with us in the rrom,we didn't understood what was happening because we dont speak the language there were outside people in and out of our room apparently this was a long term Guest so he knew a lot of people there.

location was good 👍 The Cleaning lady was very nice.

Stayed in September 2024

Vending machine didn't work. Staff weren't very helpful.

Stayed in November 2024

They want to know to much personal information. Copy of my passport it is not enough. They need to know where do I live. And when I ask if it’s possible the lady who works there to foil it down for me. She told me that it is not possible.

Good location, price

Stayed in November 2024

There are some marks on the walls that are completely normal for a hostel. However, the room itself was very clean (I was staying in the room on my own)

I arrived on Sunday morning and the hotel staff were happy to assist me in leaving my bag in a safe room since I still had many hours before checking time. I really love the location and the facilities, and the fact that there are so many people staying here that I did not feel alone at all during my solo trip.

Stayed in November 2024

There were accomodated a lot of children from some school and they were running on coridor till late at night.

It was nice clean room with good bathroom. It was close to train station for international trains and for train to airport.

Stayed in November 2024