Great place to stay. We have been to Achensee many times and it is the perfect idyllic Alpine town. The Vaya resort is located right on the hiking routes and everything is modern and comfortable. We travelled with two young kids and two dogs, and the combination of having our own little house yet linked to a hotel was perfect.

Stayed in June 2024

The staff at the reception, was not very experienced

Clean and comfortable , close to ski lifts.Room facilities more than you expect

Stayed in February 2024

The reception was hidden in a room (temporarily?), it didn’t feel very professional. Receptionist acted a bit ignorant and uncomfortable in speaking English. In our opinion the breakfast was scarce and if you come after 10am, they might already be cleaning it up, even though breakfast is served up to 10:30am. Dinner was ok, but wouldn’t go back for the food here.

The room was beautiful, big and comfortable. Coffee and tea available in the room and we loved the bed, shower and bath

Stayed in January 2024

The rooms were clean, modern and comfortable. Staff was lovely and accommodating. Great breakfast with lots of options.

Stayed in October 2023

Bathroom is outdated

Nice location and dog friendly hotel.

Stayed in September 2023

cleaning only every 3 days, no food options after 9pm so we arrived late at night very hungry with 3 children. I wish there was a vendor machine or a snack option.

Beautiful place, clean, comfortable beds, kind staff. Kitchen well equipped.

Stayed in August 2023

Nothing

Outstanding scenerary and location.

Stayed in February 2023

Poor wifi

Excellent food, nice room

Stayed in February 2023

That sometimes the food wasn't very warm.

The nice and clean apartments, the luxury and friendly people.

Stayed in February 2023

Everything, super relaxing, super service!

Stayed in October 2022

modern and warm facilities

Stayed in July 2022

rooms allocated one on gr flr facing parked cars n zero privacy n other faced parking n another cottage so again unlike in the photos online but the rooms themselves super brilliant n people friendly

superb rooms v v beautiful n modern

Stayed in July 2022

Beds were a bit firmer than we are used to.

Really nice room with great views and sunny outlook. Pool and sauna area well maintained and relaxing to use. Restaurant had good variety of options and responded really well to special requests,

Stayed in June 2022

The location is near to a noisy road.

The food was great, the staff was very friendly, the rooms were great.

Stayed in June 2022

We checked in at 5:30 PM, despite the official check-in time being earlier, and were given a 2-bedroom apartment instead of the 3-bedroom we had booked. The apartment felt smaller than depicted in the pictures, falling short of perceived value. Parking, although open-air, was unexpectedly chargeable, and the only on-site restaurant required "advanced" bookings. Overall, the resort felt oversold, with little attention to customer experience.

The staff responsiveness (housekeeping) was fantastic.

Stayed in December 2024

Washing machine and clothes dryer would be big advantage. We paid 40€ for parking for 5 nights, however in our opinion it shouldn’t be taxed in such place.

Our appartment was spacious for family of 4 persons. It was really well equipped, heated wooden floors, comfortable beds. We made breakfast and dinner in the appartment, so we found all cutlery and cooking tools we need, including dishwashing machine. We enjoyed sauna area for adults and our kids enjoyed with swimming pool although swimming pool is not big.

Stayed in January 2025

Walking outside to get to the wellness area

The apartment was really nice, perfect location

Stayed in December 2024

Friendly staff, great location, clean apartments, nice wellness. Dog friendly place.

Stayed in November 2024

1. I knew that there is a paid parking for €8, but in the summer I don't really understand what it is for, except for the cat that left paws all over the car. If it was at least included in the accommodation, so that it wouldn't be so obvious. Does anyone go to such a place by bus? 2. Breakfast for €25 per person. OK, space to show your qualities - not filled. A completely ordinary breakfast (yes, I have experience from other accommodations where there is a much bigger offer for half the price). 3. I met the cleaning service daily in our part of the accommodation. After 3 days I wondered when they would probably come and posted an "OK, Thx" sign on the doorknob, nothing. The next day also nothing, so I went to the reception, where I was told that our suite is not subject to cleaning, so I took towels, toilet paper, dishwasher capsules from the reception. I appreciate the fact that such an allowance was not charged to me. 4. The wellness and pool is beautiful again. We didn't swim outside because we were with a small child, but we enjoyed the indoor pool with other children. I think it probably put off the adults but they had an outdoor swimming pool where there is an age restriction. Unfortunately, I wanted to relax a bit in the sauna in the evening, but it was only 70° at 8:00 p.m. The fact that the wellness center is open until 21:00 does not mean that it is in operation.

The environment here is wonderful. The view of the mountains, the appearance of houses for accommodation and individual rooms.

Stayed in August 2024

Impossible to get some relax: kids screaming and running the whole time, diving in the internal warmed pool and in the whirpool, running through the saunas in the adult area throwing ice and slamming doors. Parents yelling loudly in the relax naked zone, entering with clothes and shoes, while their kids destroy any hope for relax. No one from the staff ensuring rules for quiete and hygene are respected. Rooms are nice but cleaning is random: sometimes towels are changed, sometimes the sink is cleaned. The room door cannot be locked from indoor: staff entering without even knocking while we were in intimate situations. Food: do NOT book the included dinner; overpriced for quality and quantity. Better to eat somewhere else.

Very nice and freshly renovated hotel, with amazing view and modern SPA. The panorama is amazing from every side, pool and balcony. BUT. Read the negative part.

Stayed in September 2024

Excessive Fees - The additional charges are quite off putting. An 8 euro daily parking fee just the a general lot and a daily 30 euro pet fee, supposedly for cleaning, seem excessive—especially the pet fee, which is the highest I've encountered in all my travels. They even charge for refilling coffee/tea after the first night's stay. On top of that, there are multiple tip jars throughout the breakfast area and reception, which comes off as tacky and honestly a bit greedy, considering the prices already being charged. Inconvenient Timings - The check-in time is 4 pm, and check-out is at 10 am, which feels quite restrictive. Breakfast also ends at 10 am, making it hard to have a relaxing morning. Room Conditions - The rooms are on the smaller side and lack air conditioning, which can be uncomfortable. Kids in the Spa Area - There should be stricter age restrictions for children in the wellness area. I've seen comments from others about this, and I agree—having kids use the jacuzzi for snorkeling isn’t a good for anyone. Poor Value for Money - Overall, the price-to-value ratio is disappointing. We avoided the restaurant based on the reviews, but we did try the Tirol hut for snacks, which was overpriced for what it offered. On a positive note, I highly recommend Scholastika for food on the lake.

Lovely new facilities, renovations, and a great location.

Stayed in August 2024

Poor food choice for dinner.

The pool

Stayed in August 2024

The restaurant staff provided a very poor experience. They didn’t serve us or help us find a seat for breakfast over the course of three days. When I asked one staff member for a coffee cup for the machine, he dismissively said it was in the kitchen and shrugged as if to say, “What do you want me to do?” On another occasion, after a rainy night, the chairs were wet. The staff assisted European couples while ignoring us because we are Middle Eastern Arabs. Overall, the restaurant experience was extremely bad from top to bottom.

I liked the rooms and the reception staff. They were helpful and made our stay comfortable in those aspects.

Stayed in July 2024

Clean, specious, well organized

Stayed in June 2024