There was a black spider in my room There was a dust on my room ground Pillow was not in good condition

My third and last booking in this hotel Location & Hotel stuff

Stayed in August 2024

There was no drinking water and keven kettle at all. Although it was summer, we wanted to drink hot tea, unfortunately not kettle, no hot water. All you have is just water from the sink.

The room was very quiet. There was no street or other guests' noise to disturb.

Stayed in July 2024

Loud noises from air con. Refused to have fixed 'until Monday'. three days after arrival. Very disappointing. Acting as if they were doing me a favour to allow me to 'change hotels'. Never again at this hotel.

Stayed in July 2024

The room was dirty and stinky

Nothing,

Stayed in December 2023

The mattress and pillows were so soft that we woke up with a backache. Breakfast was good for the value, very basic and not varied.

Stayed in December 2023

Stains on toilet seat as soon as we arrived! Very limited surfaces to leave stuff / bags, uncomfortable pillows, overall small room for its price.

Good location, good service, clean towels, good blowdryer, very silent room.

Stayed in December 2023

Too narrow entrance to garage, the walls are covered with the car paint. Breakfast is very simple, tables not cleaned, one girl serves all. The bed is app 70-80 cm wide, with uncomfortable additional mattress that slides during the night. The bathroom/toilet is good for one person, no shelves either in the bathroom or in the room. No closet for clothes, just opened hangers. No kettle, no safe. No room service. Paper cups provided in the room) Room cleaning poor and late, pizza box stayed in the corridor for more than 24 hours to be collected. Too expensive for the quality provided.

Nothing

Stayed in December 2023

The carpet and the quality of the provided amenities (bedsheets, towels) were poor. There were two fast-food-like paper cups placed in the room for us, no mugs or glasses. The toilet paper is 1-ply but seeing the paper cups I think if they could make it even thinner they would. The ventilation fan in the bathroom is automatic and extremely loud. The room is not isolated from the water line so you can hear people showering all night and morning, sleep quality is horrible due to the constant noise. Proper shelves or storage space is missing from the room, it was very uncomfortable handling our clothes even for a two night trip for two people.

The hotel is very easy to reach, close to tram and metro lines and next to a park. Check in and check out procedures were very easy and quick and the staff did not bother us during our stay. The room was cleaned thoroughly and the curtains can provide total darkness for better sleep.

Stayed in December 2023

We had to change the rooms two times, and none of those rooms were cleaned and ready for our arrival. I had to go to the reception two times to finally get a clean room. We traveled from New Zealand and we were very tired from the road so it wasn't a good start. We didn't pay for breakfast but we went to check it out, with very limited options

Everything was clean, rooms were quiet. The location is great.

Stayed in December 2023

room without small refrigerator

Stayed in November 2023

Only the breakfast need improve

Stayed in November 2023

The worst staff I've been ever seen

Nothing

Stayed in October 2023

The room is too tiny for two people, beds are rather narrow, though comfortable. The room does not have a kettle for tea/coffee in the evening or a mini-fridge to store cold drinks and some fruits/snacks, which is inconvenient. There is no wardrobe, just three hangers by the door and three tiny shelves. There is no safe in the room to keep documents and valuables. The hotel does not have a laundry facility, nor has an iron to lend to the travelers. This property is not suitable for more than 1-2 days stay or for families with children.

The location is great, next to a large mall, underground station and tram/bus lines. The room was very clean, bed sheets and towels were new, clean, and changed upon request. The room has AC, which is a huge plus for Vienna. Breakfast was OK, we tried it the first morning but went elsewhere afterward, there are many nice cafes in the vicinity.

Stayed in October 2023

Nothing in this hotel, no iron, no fridge, no kettle, no wardrobe, no safe box.

Nothing

Stayed in October 2023

We arrived in the evening and we were very surprised to have to pay for the hotel parking. On the Booking page, there is no mention of the 12 EUR fee for the garage parking. Also, we had to pay a significant amount of money as a pet tax, 15 EUR (the amount was not mentioned on the Booking page, only that ''charges may apply''). When I asked the receptionist about these 2 fees, she told me that this is not the hotel problem but the Booking platform and if I am not confortable with these fees, it is simply my problem, but I still have to pay for the room even if I choose not to use it... There was no attempt to mediate these issues, not even that they would check the info they shared with Booking, the receptionist was dismissive about the whole matter.

The location of the hotel is very good. It is located near the center, near the city hall and in a quiet neighbourhood. The room was clean and spacious and we felt very good. The air conditioning was functional, the window was very good (there was no noise from the street), the TV had international channels, the beds were comfortable and spacious.

Stayed in August 2023

We have traveled a lot and this was the first hotel which did not have reception during the night. Unfriendly staff not willing to help. They did not clean our room during the whole stay for 6 days, only changing the towels.

The property was new and close to metro and tram station.

Stayed in August 2023

Small breakfast. Not friendly for gluten allergics. When informera that gluten-free bread was to be available next Day, and it was not, breakfast staff valörs manager and askes, i got tro talk with him. Instead of focusing om customer problem and how to help, he called me a liar, interupted my speak and finnally hung up without ”good nye”. Before that he said he would come in to hotel within one hour. As i wanted to give him a chance to explain his behaviour, i waited intill then before We ventured out for the Day, he failed to show up. Other personell was very nice!

Location. Velande good rooms. Friendly staff (with exception of manager).

Stayed in July 2023

The hotel is very basic , even a cattle & a cup not available in the room , not easy to reach . I felt disappointed

Stayed in July 2023

10€ for breakfast wasn't worth...no seats free, no servise, loud, not enough space to eat conformly

Location near Stadthalle

Stayed in March 2023

the staff didn’t know how to use their own system

location

Stayed in March 2023

complete disappointment. no kettle, no ironing board, no wineopener, liquid soap container in the shower was broken. no chest or wardrobe obviously. just no place to store your belongings. I had an option to stay at my friends for this trip but I chose this hotel in order to have more comfort. a terrible mistake

Stayed in January 2023

Hospitality, parking place, breakfast

Near Stadthalle

Stayed in December 2022

We made a reservation via booking. Since we were traveling with a car, we twice checked if the parking was available for this accommodation. When we reached the hotel they informed us that the parking if full and that we cannot use it. Very stressful and unpleasant surprise.

Stayed in October 2022

We had a neighboure who lives there. Many clothes and bags where in front of his/her door. She was cövery loud the whole night. We couldn't sleep

Stayed in October 2022

Parking is not free as advertised on Google cost 15 eur per day. I spoke to their staff and manager, they just shrug their shoulders, saying parking is never free and the misleading adver on Google is not their problem - what a poor attitude! Also the room and breakfast (10.5 eur) are very basic, not up to 3-star hotel standard. Hotel is clean though, hence I give 2/10.

Stayed in October 2022