I stayed only for one night so I couldn’t see and experience it all, but some of the things were easily noticeable. I could hear the footsteps from the floor above us, it was so loud that It was unbearable. When we entered the room the smell inside was so strange, like they didn’t let the fresh air in for years but it was clean. The toilet was spacious and nice, but the room quite old furnished. The food from the restaurant is to be avoided. They don’t have the phone in the rooms.

Stayed in February 2023

There was no lift in the building our apartment located. Breakfast was awful with limited variety to choose from.

Comfortable bed and location is really very convenient

Stayed in December 2022

The hotel is very nice, but the staff is not responsive and misled us about parking our car in the area! The location is within walking distance of the sights. For this price, I would choose another accommodation next time.

Stayed in November 2022

not very easy to get here by public transport. the staffs are not very professional. The facilities are old. no hot water at the first day. not value the money and not recommend.

Stayed in December 2022

The bed matress was extremely soft. almost impossible to sleep and bad for your back

locstion

Stayed in December 2022

Bed was far too soft and uncomfortable, as were the single pillows provided with no additional pillows located in the room

Location was good. Food was good and choice of beers was excellent. Building was beautiful and the brewery was unique.

Stayed in December 2022

Even though they present it as a four star…it isn’t. We had some issues with the radiators in bathrooms. We’ve complained to the stuff, they came to see the issue tried to solve it but without any luck. After that we were said that a plumber will come in the morning and check it out. Stayed 3 nights but in those 3 nights the radiators were cold.

It’s near the metro station

Stayed in December 2022

There was a little warm on the toilet paper which was under the sink. I showed the video / pictures to the reception and she was like oh that's common, it's not a harmful type of warm. Well I would expect little warms if I was near a forest but not near a central train station in a big city center.

Rooms were spacious, the building was old with nice architecture but well preserved.

Stayed in October 2022

No shower curtin to avoid wet floor in bath room. Too small single bed.

Stayed in November 2022

1-The room floor is wooden and if any one wake up in the night to go to the bath or walk for any other reason the sound of the floor wake-up the other 2- the room is number 113 and i think all the room at this area there is high sound all the night 3- the heating system i must go to the reception to ask them to operate it because it's controlled from the reception and they switch it off every day

The staff The room is big

Stayed in November 2022

I want to lodge a complaint against your receptionist who was working yesterday morning at noon. She was very rude. She banged on my door and yelled at me to leave the room immediately. This is unacceptable behaviour towards your paying customers. Her response was I was late to check out at 11 am when I thought it was at noon and I was on time . I travel for my work every one and a half months on average, and I have never been treated with such disrespect as I was at your hotel I suggest you train your employees about customer service.

Stayed in October 2022

Cleaning of the rooms next to mine with the vacuum cleaner at 06.40, 07.30 and 08:00 of the morning. Room didnt match the photo provided by Booking.com. Small bed.

Location was good.

Stayed in October 2022

The beds are a tragedy - way too soft. The mattress was unstable, sliding constantly. Old bending wooden floor - I could feel it in my bed when someone went through the corridor outside.

Clean and spacious room. Friendly staff. The price was not high.

Stayed in October 2022

I missed that I couldn’t make tea/coffee in the room. A four star hotel should have a kettle in the room or at least available in the corridor. The room was also very hot at night and it was difficult to sleep even with both windows open.

Nice and clean hotel and very helpful and friendly staff. Good location near Westbahnhof.

Stayed in September 2022

not as clean as expected. Several scratches/stains on the walls of the first room. The hotel front desk associate was kind enough to switch me to a renovated quiet room. The complimentary breakfast was very good with a good selection including healthy alternatives and the staff were very attentive. Easy to access via train and bus.

very quaint and historical.

Stayed in September 2022

The room had beg bugs. I stayed for 2 days and you know once you are bitten it doesn't appear immediately. The second day I got up and I was bitten everywhere, I counted and it made about 100 bites! It would not be the first time we see hotel to have bed bugs but it was unbelievable because I just had to lift up the mattress a tiny bits to start seeing bed bugs running everywhere !!! So it's not a dream or whatever, you just had to lift the mattress to see them. IT WAS NOT IN ANOTHER HOTEL. What would you expect ? Before checking out I told the hotel staff that the room was infested and, to put it simply it was the worst checking out I ever had in my life, they basically laugh at me and offered me... a free beer (which I declined) for a 100 bites ! I still had to travel for 2 weeks after that and it was terrible, this hotel ruined my trip. Other than that the hotel is nice but trust me you don't want to sleep there, even if the reviews are great because they wouldn't do anything about the bed bugs and the next unfortunate traveler could be you.

The room was big, and I think that resumes it since the room had bed bugs, terrible experience.

Stayed in August 2022

Woman on reception was rude and poor local knowledge of where to eat. Just Google it was her response.

very large bathroom, high ceilings, proximity to Westbahnhof.

Stayed in August 2022

Small bed and not the most comfortable.

The hotel restaurant has a superb beer garden where the breakfast is served, while the breakfast itself was excellent with good variety. The room was clean but somewhat small.

Stayed in August 2022

Ant colony on the floor, really poor sound isolation, hearing the flushes from the surrounding rooms and hearing people talk (not so loudly) in the corridor. It was like a cheap hotel that just looks really good.

Location, decoration

Stayed in August 2022

First room: half of it contained blank space, the other half which contained the bed had no windows. After a long discussion after a long day travelling, an alternative room was found for the next day - despite allegedly 'fully booked hotel' and the manager cannot be contacted because he/she is 'on vacation'. Second room: was spacious and had two windows which was wonderful. Only to discover next day that the construction site (or motorcycle repair shop, sound could not really be distinguished) started making horrible noise, making it impossible to sleep past 6 am (despite closed windows). Besides, there was a terrible smell in the room, coming most likely from the open closet. This should be attended to. Breakfast: even after asking staff whether the chef can label the different types of meat, the request was just ignored without explanation. What should have a been a birthday celebration and a relaxing getaway, turned into a sleepless weekend in a not very welcoming atmosphere. The staff should be much more interested in making guests happy than in gossiping amongst themselves or texting on their phone. Take it as friendly advice, especially because the hotel is beautifully renovated and spotlessly clean!

Comfortable bed, big and beautiful looking rooms, spotlessly clean, breakfast: tasty food, good coffee, staff at breakfast was very friendly

Stayed in August 2022

But we travelled with small dog and we were told that the dog can't stay in room without us. So we had all time to take dog with us.

The hotel is very nice.

Stayed in June 2022

price and size of room

clean

Stayed in May 2022

1. We checked in at 2am after night flight and wanted to sleep in the morning. We woke up at 7:50 because of very noisy construction works behind the wall. 2. After we went to reception to complain we were told what there is nothing to do. I think it is nessesary to inform the guests about construction works in advance I think if manager sees that guests come late, he has to suggest another room. I think if the guest complains, you can't say - there is nothing to do. At least try to talk with your manager and to find another room for the guests. If there are no vacant rooms, try to give something to the client for good feeling. We will never come back to this hotel. The main problem is not the construction works or noise. The main problem is a staff, that don't know how to communicate with a client and how to take resposibility.

Location, room, breakfast - very good.

Stayed in May 2022

Air conditioning was broken so we had to have windows open no privacy, lights from across the way kept us up and it was loud because there was no barrier with windows open

Stayed in May 2022

Felt bedroom doors were very clinical. I thought it was more central but had good underground links.

Decor and large restaurant

Stayed in May 2022