No issues, loved our stay

Lovely clean rooms and good facilities. The staff were lovely and welcoming.

Stayed in November 2023

No complaints!

The location, in a pedestrianised alley opening out into Stephanplatz, with its iconic Stephandomchurch, is amazing. Perfect! We enjoyed the hotel's convivial atmosphere and historical interest. The staff at both hotel and restaurant were unfailingly hospitable; they really tried to make us feel at home. All this for a price that seemed to us very reasonable! And - I can't help adding - this was Vienna! A fabulous city that everywhere displays all the charms of the Graben Hotel itself. Overall, I rate our trip to Vienna as the easiest and most stress-free ever, while also stimulating and enjoyable.

Stayed in November 2023

The rooms aren't that big, not with big windows like they show in the photos BUT still worth staying there. They are nicely decorated and very clean. Because it's in a very touristic area just watch your wallet when you are in the square next to the cathedral.(there are pick pockets, pair women or men together pretending to be tourists). BUT it's a safe area, just be smart.

The best thing was the location, it's in the middle of it. My mother can't walk long so it was great to be in the city center, worth paying more. The staff was very friendly. Rooms very clean and the breakfast was great. I totally recommend it.

Stayed in August 2023

Was warm in the room

Location and breakfast

Stayed in November 2023

The hotel in the shopping street. It is very convenient. All restaurants around, As other guests said all sightseeing points are walkable. The hotel is great and in a perfect location. The staffs are very helpful.it is definitely going recommend this hotel.

Stayed in October 2023

About the only thing I didn’t like about the room was the location of the TV was not in a good place, but again, who stays in their room very often. And the fact that there were no American speaking stations that’s about it.

The location was amazing. The staff were amazing. The rooms were amazing for downtown in Vienna. It really was a great place.

Stayed in August 2023

Pillows are too fluffy.

Great Location, good service!

Stayed in October 2023

Poor mattress quality - old mattress with very worn out springs

Excellent location, quiet, good breakfast

Stayed in October 2023

Small room and poor quality of air conditioning. We complained but there was little that could be done.

Great location close to Stephanplatz

Stayed in September 2023

We didn’t like the accommodation, customer service of staff, tv ( way to small looks like a computer monitor), parking very complicated instructions and internet wi fi very unstable . We definitely didn’t like the customer service!

Location

Stayed in September 2023

I liked everything except the fact that Graben hotel GRABS! They grab your money. After one has paid in advance and everything, at check-in they additionally charge one's card 30€ lying their clients they BLOCK this sum for " deposit". One knows very well when one's card is charged and when a sum is blocked. Just due to these cheap tricks they play at reception I would never set foot in this place.

Stayed in June 2023

Maybe pillows could be a bit higher, but I slept on two, so it was fine.

Location - amazing, 5 min (walking) from the cathedral Beds - very comfortable Room - clean and spacious Breakfast - very good, we loved it :) Parking - hotel doesn’t have its own parking garage (as it is in the city center), but they have a deal with another hotel - it is more or less 10 min away The staff is kind and friendly :)

Stayed in August 2023

Location was perfect. Double glazed windows meant it was very quiet despite being surrounded by restaurants. Room was spacious with everything one could need.

Stayed in August 2023

Rooms are a little big small.

Is close to everything. Rooms are very clean.

Stayed in August 2023

1) Surprisingly, but in the 3rd millennium there is no ventilation both in hotel bathrooms and toilets. 2) The main elevator needs an urgent repair — it dangerously and loudly vibrates all the time of use, but it seems that such a problem is a permanent one and nobody cares to fix it.

Nice location, in the city center

Stayed in August 2023

Secure parking was 1/2 a mile away - however this is to be expected as hotel located in a pedestrian zone.

Excellent location, friendly staff. Clean and functional good breakfast and restaurant.

Stayed in July 2023

The breakfast was amazing and had different options as far as meat, cheeses and pastries each day we were there. The elevator and ac were a plus. The location was super central!

Stayed in July 2023

The device of hair and bath solutions does not work well

Central location, clean room, small but very nice room, very good breakfast and it was very nice to take it outside.

Stayed in July 2023

The requirement to drop off and pick up the room key at the reception desk. However, the staff were always available to hand our room key to us.

Very friendly staff Location is in the heart of the city center Nice room

Stayed in July 2023

Did not like the two separate blanket on the bed. we would prefer just one.

staff were super friendly and the breakfast we great with lots of options.

Stayed in July 2023

Decor of room, very little light, natural or electric. Very basic bedding, thin duvet/single pillow.

In heart of the city

Stayed in July 2023

Fantastic location with great staff

Stayed in June 2023

Good breakfast, useful restaurant, very good staff, perfect location. We return every year

Stayed in June 2023

A little more variety at breakfast.....maybe a little leberwurst?

The Graben is a quaint Austrian hotel with an interesting lobby. The rooms and bathrooms were spacious. Windows opened and AC was used on a few hot days. The location simply could not be better- close to sight seeing, shopping, subway and grocery. Breakfast was fine...the very best part was large pots of extremely strong coffee. Front desk staff were friendly and helpful. Housekeeping was very thorough. Large and fast elevator. We had limited noise from the street, and no problems sleeping in the sound proofed rooms. Overall, a great stay, and I would book again.

Stayed in June 2023

The location is excellent.

Stayed in June 2023