The knowledge of the reception employee stays far behind. No bar, and food service at the big swimming pool/ SPA. No aufguss service. No cold waterbad in the sauna Towels weren't changed the next day of our stay. Not a 5 star service.

The breakfast buffet. The bar, and lounge in the evening offers a pleasant atmosphere.. Indoor Parking.

Stayed in February 2025

Outdated room interior, bed quality, outdated in-room TV and phone, old design, overpriced f&b, petrol cars parked on chargers, staff uninterested to help,… To paint a picture, general way of business is worse than mass tourism hotel back in 1997. For this price level, shameful. The hotel lost its way…

Simple food; soup and salat

Stayed in February 2025

We wanted a larger room for the 3 of us.

Room good; breakfast buffet excellent; pool very nice. Staff in ski shop downstairs excellent.

Stayed in February 2024

Substantially understaffed (from reception, restaurant services, etc.). When checking out in the evening there was nobody available to take care of the luggage. Only half board available without "a la carte" option. All services only on basic level not common for 5-star.

The hotel looks very nice.

Stayed in March 2024

- There was no coffee machine in the room despite it being a 5 star resort and amongst the expensive resorts in the region. We asked for one from the reception but they never brought it. - There was no bellboy to help us with the luggage upon arrival and when we left. Not acceptable coming from a 5 star facility. - The mattresses were extremely hard and uncomfortable, not the kinds you’d typically expect in hotel rooms and we had a difficult time sleeping. - On some days the main courses in the dinner buffet had pork so our options were very limited.

The hotel was spacious The spa was nice

Stayed in February 2024

The worst thing is the transfer of hotel to ski area. I called the hotel before trip, and ask for the transfer. They told me that it takes maximum 5-10 min., but they have a car small capacity. For that reason it takes minimum 20 min. And also the diver is not so kind, she was so rude. If you go there for skiing, please think about that one time more.

The hotel was nice, but some of the rooms are soo far from reception. The restaurant is ok, all was delicious.

Stayed in January 2024

No air conditioning, and with our stay being in the summer, the room was uncomfortably hot with no way to reduce the temperature. Too much noise - both from the adjacent bar area late into the evening (live music) and also staff dragging heavy furniture around (or so it sounded) at 06.00 each morning. Simply inconsiderate. Regardless of the many features offered by the hotel, and the generally attentive staff, if guests are unable to sleep then everything else is irrelevant.

Many features on several levels, well landscaped into the mountainside. Staff were generally better than at many other hotels we have stayed in.

Stayed in August 2023

it kills me to have to write this review it really does! We travelled in February 2 days after our wedding. we were exhausted and looked forward to the rest bite. A 5 star spa hotel was just what we needed! What we didn’t realise is that in the space of less than a year. the hotel had turned into a Disney Hotel! There were kids EVERYWHERE!! We were shown to our suite to find we were in a tower of 4 rooms with no barriers in the room between our bedroom door and over excited, door slamming families! when the 2 Italian families moved in 2 days later I was on the verge of a nervous breakdown and just wanted to go home! no exaggeration it was like being in lilliput! The pool had hours dedicated to families - none paid attention and it wasnt managed by the staff. you couldn’t relax anywhere. hot chocolate thrown up the walls in the corridors that the staff had to do an emergency paint job! football games being allowed to be aired in the bar at night whilst the entertainment was on?? restaurant was unbearable. we had to go down before 7am get out before it got busy! dedicated quiet areas in restaurant still allowed families to be served in there. kids running around feral. we got in the lift and we were surrounded by about 6 kids all under the age of 7 pressing Buttons and getting off at different floors. cinema had about 20 films. all kids films! we were so disappointed. the price we paid was top dollar and despite being moved to a quieter room. I’m so upset to have to write this. sorry A-ROSA. you need to decide whether you are a spa hotel or a family hotel. you cannot be both. you don’t have to disappoint your guests just because it’s half term! we did not expect that!!

we love the ARosa and having travelled there before we were excited about upgrading and spending our honeymoon there. The facilities the beautiful Spa, the restaurant and the staff are amazing. we were looking forward to it so much!

Stayed in February 2023

beds were really uncomfortable pillows were terrible, I asked for a change and the replacement was even more uncomfortable, it gave me a bad neck for my entire stay

good location and food was good

Stayed in April 2023

The room decor needed to be updated. Extras food and drink outside the half board were expensive The spa was shared with local people so it was extremely full at weekend.

The food was excellent. Spa was spaceous and had a lovely indoor/outdoor pool

Stayed in March 2023

Buffet style dining all corses poor food Very small room and poor towels given supposed to be 5 star. Restricted time of shuttle given distance from centre and ski lifts Staff not helpful Housekeeping not clean room daily as expected Not good value for cost Not stay there again or recommend

Breakfast was ok

Stayed in March 2023

Rooms are dated, lots of carpets, bathroom facilities dated

Spa and gym are nice

Stayed in February 2023

The facility need renovation, the rooms are old, the Bett also not so comfortable, all interiors need replacement. Breakfast area was nice, and diverse in food. Spa was average, needs also renovation. The location of the hotel and shuttle service are excellent

Stayed in January 2023

Lady at breakfast (making omelettes etc not very happy, smile, guests are enjoying their stay! Tables at outdoor restaurant paint coming off. Wifi outdoor not good, in the hotel at some places also not very strong. Wanted to rent electric bikes at 11AM, not possible, only half a day or whole day. No one was able to offer a time frame from 11AM to 15AM or something like that. It's a 5 star rated hotel, management has to upgrade.

Stayed in July 2022

pool table. swimming pool no

Stayed in February 2023

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in January 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in October 2024