Superb and memorable.

Stayed in January 2025

A kind of old , it was feeling that curtains were dusty

Location

Stayed in March 2025

It was amazing!

Stayed in March 2025

address info with booking.com appears to be wrong, creating confusion with taxis

great breakfast, also great bar for drinks but the facility is a bit (its an old classic hotel) run down but has still a great charm

Stayed in March 2025

Single Duvets/quilts

Wonderful location & staff

Stayed in February 2025

Nothing

Everything

Stayed in February 2025

N/A

Our stay at Grand Hotel Wien was absolutely wonderful! Everything was excellent, and we had a truly enjoyable experience. Just a small note—be aware of the 300 EUR deposit for potential consumption of goods or extra services. The hotel blocks this amount and refunds it if nothing is used. The SPA and gym were fantastic—clean, cozy, and well-maintained. Breakfast deserves a special mention! The selection was outstanding, the staff was incredibly attentive, and the food was so delicious that you could easily spend hours enjoying it. Our room was spotless and had everything we needed. The only thing that would have been nice to have was an electric kettle, but this was just a minor detail. A note about heating—it can be a bit noisy at times, making it hard to sleep. However, when we turned it off overnight, the room temperature remained comfortable, sometimes even a bit too warm. So, if the noise bothers you, just switch it off. Make sure to try the desserts in the lobby—they are absolutely delicious, especially paired with their great coffee. Overall, we had a lovely stay and left with beautiful memories of Vienna, thanks to Grand Hotel Wien. A big thank you to the entire team!

Stayed in January 2025

Unfortunately, two restaurants were closed during our visit, which we were previously advised. Maybe we will get to try them next time!

Breakfast was fabulous. Rooms were very comfortable. Location great.

Stayed in January 2025

it may seem a bit outdated but regardless it can bring some memories back

It is a very Lovely hotel in a great location, the staff made our stay extra special therefore we rated it so highly!

Stayed in January 2025

Sheets didn't fit the King size bed. No cover on the duvet, just a sheet over the top,

Very good location, excellent breakfast, comfortable room, hellpful staff.

Stayed in December 2024

Loved every single aspect of this hotel !

Amazing place to spend a week at Christmas. Ideal location to Christmas market, shopping, restaurants and sightseeing. The accommodations are first class and the dining for breakfast and dinner is exceptional! What a beautiful and comfortable hotel in Vienna with a truly awesome staff in every department! We highly recommend!

Stayed in December 2024

Great location and friendly staff. Especially the Conceirge Marcus , he was so helpful. We had a great time with them. Would definitely go back.

Stayed in December 2024

Some of the staff at breakfast could do with better training. One staff member took our order of tea and coffee and we waited a while only to find out he had 'forgotten' to put our order through. Once the tea arrived I also requested a cup to drink from as it was not provided... On the second day, I placed an order for scrambled eggs only to be given an omelette. The scrambled eggs eventually arrived but had completely wrong toppings. It is frustrating that staff members don't note down your order and rely on memory only to get it wrong or forget. I expect better-trained staff from a top hotel. Before my stay, I had messaged the hotel about getting extra pillows, to which they responded: "We have noted your request in your reservation and will do our best to provide a sufficient amount of pillows for your stay." On arrival, no extra pillows were provided. For the amount we paid, this is also something I expect a hotel like this to have sorted out.

The hotel was the perfect place for our Christmas getaway- it had the right balance of old-school grandeur with high-quality furnishing. The main lobby has a beautiful Xmas tree and the pianist who played Christmas tunes all added to the festive vibe. The staff were generally polite and willing to make our stay very comfortable. Our room was a nice size with very high ceilings making it feel roomy and airy. The room was immaculate; the beds were comfy and we did not hear any noise when we slept. The hotel was very central which meant we could easily go to all locations by foot-ideal location for the numerous Xmas markets!

Stayed in December 2024

Air condition / heater didn’t work and can’t get fixed, the heater towel rack didn’t work, curtains wouldn’t close it took them 3 days to fix it

Good size suite good location

Stayed in December 2024

Technology was a bit prehistoric no screen sharing in tv. Gym n spa where average .. great masseuse though

Beautiful historical hotel amazing location and great Japanese cafe in foyer

Stayed in December 2024

I didn’t like the staff at the breakfast restaurant.I had to wait 35 minutes for poached eggs although I asked 3 times.I ended up eating bread and butter waiting for them.Some might say that I am spoiled but when you are hungry and on vacation for only 3 days and you are ready to pay expensive breakfast you are not ready to wait 35 minutes for poached eggs. I was told that it takes time to cook them.

The hotel is on a perfect place, beautiful, old building.Everything is nearly, Albertina museum which is MUST in Vienna is 5 minutes away, shopping streets…This is my second time in the same hotel.

Stayed in December 2024

Limited food menu

Exceptional hotel, brilliant staff and beautiful building

Stayed in December 2024

Nothing

Location central so really easy to walk to different tourist areas and restaurants etc.. beautiful grand hotel

Stayed in December 2024

to be honest all pretty good 24 hour room service would be nice but not expected

breakfast had a nice variety good quality something for all

Stayed in December 2024

Too warm in rooms even with the heating off. But could open windows. Bed pillows either too soft or lumpy. Not supportive enough. Arm chairs very hard.

Excellent breakfast choice. Very convenient location. Room spacious, clean, quiet and well appointed.

Stayed in November 2024

Nothing.

Fabulous breakfast. Ideally located very central to all main sightseeing spots. All staff were lovely and very accommodating.

Stayed in November 2024

Only small hiccup— The toilet room should have a fan that is individually turned on when required, Or Provide a can of air fresher in the toilet room, FOR Those times the toilet room needs a doze of freshness. When it’s a single guest, present toilet room status might be ok, But if it’s a romantic weekend, You don’t a toilet smell —— You can’t control the smelly body functions.

I loved everything about this hotel. All the marble, fabric and gold coloured accessories were very high class. Breakfast assorted items and the fact you could order hot items from a menu, was a great addition. By the way, it was the first time in my two weeks in Europe, I was able to enjoy a second , third etc cups of coffee, I poured from a beautiful China coffee pot. It reminds me of our vacation at the Grand Hotel, Mackinac Island, MI, USA. (Living in 🇨🇦Canada’s capital 🇨🇦 it takes us about 10hours driving time plus, then a ferry ride to reach the island. About the same time to enjoy the Grand Hotel in Wein Austria. There are many empty sockets to welcome the electronic charges.

Stayed in November 2024

Staff and breakfast

Best location and lovely hotel

Stayed in November 2024

Lovely hotel, immaculate and attention to detail. Friendly staff. Great location. Lovely room with good facilities.

Stayed in November 2024