Spacious and warm room located conveniently near the old town. Excellent choice for families.

Stayed in April 2022

I thought that we have breakfast included as I searched breakfast included hotels only, and this hotel pop up in search as a perfect match. Though that wasn’t a case when we arrived. You have to pay for breakfast additionaly 19€ per person. As for the parking you can’t park in front of the hotel but in nearby garage that charge 25€ per day.

Hotel is near city center, 10 minutes of walk. Nearby you have groceries, fast foods and shops. Room is clean, spaceious and comfortable. Wifi is working good.

Stayed in April 2022

Everything was in place

Stayed in April 2022

Nice and clean hotel in a great location with helpful staff. The equipment is really modern and rooms are quiet. Prater and Hofburg are in walking distance. I can only recommend.

Stayed in April 2022

Location

Stayed in March 2022

Only 2 pillows on a double bed. I asked for more and they happily accommodated my request. Extra pillows may be more a North American expectation (the subsequent hotel in Austria we were at also did not have multiple pillows).

I really enjoyed the balcony, the walk-in closet, the nespresso machine, the staff were very accommodating and friendly. They were very supportive helping me get my lost luggage back. Great location with a wonderful bakery, super market and pharmacy just around the corner. Easy walk downtown.

Stayed in April 2022

too much noises

it was very good located

Stayed in April 2022

Staff and Internet/TV. Biggest problem for me was Netflix app not working at all on room TV. This may seem minor to some, but it was one of the filters for me to search for hotel and one of reasons to book it, so I feel cheated from what I was promised. What's more - staff repeatedly told me that "technician would take a look tomorrow" with no action next day - neither technician nor follow up from the staff. It's understandable if it happened on one day - not several days in a row. This, together with delayed check-in and discussions with staff left me with a feeling they were not really interested in my stay in this hotel.

Hotel reacted to my request to change configuration of beds, even though they had all the right to just provide me the room I booked

Stayed in April 2025

Good location, clean, quite, good breakfast

Stayed in April 2025

Right from the start we sensed that the staff were not the most friendly. The room provided to us was on the 6th floor and there was no direct lift access - we had to take the lift to the 5th floor and cut across the corridor to a staircase at the end, then climb up two flights of stairs to reach our room. The hotel staff did not offer to assist with our luggages at all, despite the fact that there is no direct lift access, we had 2 large luggages, and I am pregnant. The room provided to us was the top floor, hence the ceiling above the beds was slanted (due to the roof). This meant that we had to be very careful when getting into and out of bed as we might hit our heads against the slanted ceiling. We also noticed that our neighbours on the same floor were also Asian, unsure if there is any coincidence as the other (non-asian) guests we bumped into were on the 5th floor with direct lift access. The hotel practices sustainability, which we can respect, and their card states that they will change our towels if we leave them on the floor. There was one day where we had left our towels on the floor for a change and when we returned that night, they had only replaced 1 bath towel. Furthermore, the bath towel had multiple brown stains. Overall, we have definitely had better experiences in other boutique hotels/in other parts of Europe. Perhaps we were being sensitive, but it felt like the hospitality and customer service was lacking.

The toilet was rather spacious and the hotel kindly assisted to dispose of our luggage upon check-out.

Stayed in February 2025

The entire room smells musty and awful cigarette smell

Good location and breakfast selection was excellent

Stayed in December 2024

The staffs were unfriendly and always seemed like they were busy or overwhelmed

It was ok, the location was close to the center of Vienna.

Stayed in December 2024

The hotel looks “too normal” to be ranked as a 4 star. I didn’t like the corridors and the staircase.

Location is ok, walking distance from the Stephan square. A lot of public transportation all around.

Stayed in December 2024

Location was 20/30 minute walk to the main squares, was a quiet area. Rooms slightly outdated and basic.

Hotel was slightly outdated but was clean and served our needs.

Stayed in December 2024

the room door was damaged so the noise of people walking in front of the room was heard more than it should have. I told the management but nothing was done about it. While they mentioned the door should have been substituted, I am sure a temproary solution would have not only helped but showacased good will from the Hotel to address a customer complaint. Room cleanliness: We moved a bit the couch and below it there were big pieces of dirt.

overall the room was spacious and the external part clean and organized. The sauna is a good addition, although it's way too small for an entire Hotel.

Stayed in December 2024

The gym was very basic with a couple of running machines, a cross-trainer and bike, and a weights machine. The breakfast was satisfactory but not extensive compared to other hotels that I have stayed in,

Good location on the other side of the river to main Vienna so a little quieter. Very clean hotel with friendly staff. Lovely sauna.

Stayed in December 2024

The breakfast is more about quantity than quality. Sofá beds are very small and the air con makes noise.

Double beds are ok but sofa beds are very small. The hotel group is good at making economies throught environmental purposes.

Stayed in November 2024

A lot of dust in the room, causing a lot of allergies Cleaning start at 8.30 am, being extremely noisy in the corridors. Completely impossible to sleep as of that time !! Very uncomfortable pillow and mattress. Staff really incompetent, unable to react to our complains and frustration. Cleaning was even forgotten on one day (over 3!!)

It was well located

Stayed in November 2024

Our stay was disappointing and fell below the standards expected of a 4-star hotel. We booked a room for two days with breakfast included, yet for unclear reasons, breakfast was denied, and no compensation or alternative solution was offered. Additionally, there were no slippers, bathrobes, or even basic items like toothpaste. The shoe cream box was empty, further highlighting the lack of attention to detail. Such shortcomings seriously impact the overall experience. Future guests should be aware that such issues can arise.

Stayed in October 2024

We have some problem with water ,sometimes came a very hot water and you didn’t understand how to fix it.

Good location and staff. Nothing super special,but everything was good.If you look hotel for a few days before the next trip it’s okey.

Stayed in October 2024

No free parking, this would make it ideal.

The location, it’s clean and room.

Stayed in September 2024

That the bar and snacks were not open earlier, only from 1600 hrs. Too much building noise by day and traffic especially at night. Curtains in bedroom let in too much street lighting and the glass fronted mini bar light being on all night was extremely annoying. I put a towel in front of a chair to shut out the light.

The Bed and duvet was excellent. Reception staff excellent Breakfast selection was good, staff very good but if Hotel Imlauer is going to serve bacon and scrambled eggs these items need to be hot.

Stayed in October 2024

Cleanliness wasn't the best, we had tons of hair everywhere in the room when we arrived, including shower and bed itself. Pillows were practically flat and felt cheap. It's a pity because otherwise the hotel would be great, and it was actually much better when I was staying there before. Now after this experience, I wouldn't come back. Also the breakfast is not worth it, I would recommend to go somewhere else if time allows.

Location is good, it's located on the quiet street and you can easily get anywhere, even walk to the city centre. Hotel is quiet and beds are comfortable (sadly pillows are not).

Stayed in September 2024

This is more of a 3* property, no where close to 4* as advertised.

Stayed in August 2024

I chose this hotel based on the excellent reviews of the breakfast, but I was disappointed. The breakfast was English-style. The quality was also just okay. The coffee was decent, enough to satisfy basic needs.

The location of the hotel was excellent – it was within close proximity to the city center, the train station, and the Prater. Everything was within walking distance, even if it was a longer walk. The room was great, spacious, and had air conditioning, which was a big plus.

Stayed in July 2024