n/a

Remarkable personnel altogether, particularly cleaning lady and restaurant receptionist ; sauna not crowded and warm enough; bespoke location; wonderful breakfast and whisky selection at the lobby bar.

Stayed in January 2025

Cleaness and the cleaning staff

Staff, lobby, location

Stayed in January 2025

The hotel exceeded our expectations and met all our needs. I would return for a stay there in an instant!

The hotel was excellent and as elegant as I remember it from my first stay there 50 years ago! The location is absolutely top notch for sightseeing and dining out as well as for theater and music venues. The park across the street gives a feelin of tranquility in a busy city.

Stayed in December 2024

nothing to say

nice location

Stayed in January 2025

amazing Hotel ,main Bar ,with rich famoes history,wiew from 10 level breath taking

Stayed in December 2024

They let me waiting for 4 hours

They let me waiting for 4 hours

Stayed in January 2025

the bathroom was not up to the standard of 5 star hotel , Way to small

Stayed in January 2025

one room was heated with an electric body due to a failure of the air conditioner

Stayed in January 2025

Everything was perfect

It was clean and comfortable, the hotel was near to the center about 10 minutes walking.

Stayed in January 2025

Not what I expected from an Intercontinental. For starters, the cafe in the lobby doesn't open until 10a so, no luck in grabbing coffee before then. Moreover, they don't have the equipment to make a latte. One night, we enjoyed pho from a local diner in our room and needed some spoons - room service was looking to charge us two euros just to bring them up. What?! No thanks. Lastly, the carpet in the rooms need to be shampooed often. Regular vacuuming just doesn't cut it.

Really good location - central to all the major landmarks Vienna has to offer.

Stayed in January 2025

Dust everywhere No blackout curtains in the room Really noisy heating unit The light on the hallway is always on ( the main doors have a gap and the light sips through the gap at night)

Staff was friendly Good location

Stayed in January 2025

Bathrooms were so tight need to have more space

Beautiful property and great hospitality. Breakfast was great and location was so easy to access to the old town

Stayed in January 2025

The most horrible property . Dirty dingy . The heating either doesn’t work or if works it suffocates you . The sinks of bathroom are so clogged . When complained multiple times also the issues weren’t fixed and we were rather given a heater to use which is very dangerous with a baby . The floors were never vacuumed even after cleaning the sinks were so badly clogged we had to wait half and atleast everyday for water to go down . Very uncomfortable stay couldn’t sleep well even one night due to heating issues . Very suffocating rooms with no proper system . Would not recommend to anyone . Very old and bad hotel . There are many others available at a better price too .

Only the concierge services were nice to help out and stuff

Stayed in December 2024

Staff members!!!

The hotel like a structure and facilities was ok.

Stayed in December 2024

Amazing hotel as always!

Stayed in December 2024

Facility too old, not maintained properly, room phone did not work, staff was not polite as they should be in hospitality business. Overrated breakfast, airport transfers should be include din price. Overlal service was not up to the standards of InterContinental globally.

Location, cleaning crew and door men.

Stayed in December 2024

Late evening was difficult to find a table for a drink or food in the bar area

The staff were lovely, friendly and helpful, especially the door staff and concierge

Stayed in December 2024

Nothing

Everything was good, location, service, breakfast

Stayed in December 2024

Hello, I had two main problems with my stay. One is is that you are using a chlorine based cleaner on the rugs, which is extremely toxic and irritating. I understand that ever since COVID-19 it has become the practice of cleaners to be using these chlorine base chemicals for cleaning, but these are very nasty toxic chemicals, which are irritating and to have them in my room is incredibly obnoxious. I would strongly urge you to return to traditional cleaners that do not have chlorine in them. The other problem that I had is that there were no USB ports or US plugs in the room so that getting power to my devices was problematic.

Stayed in December 2024

Staff, poorly trained Small bathroom Was cashed twice for the rooms, still waiting for refund after several phone claims

Location

Stayed in November 2024

Rooms need refurbishment and are quite small in comparison to the room rate. The food was horrible.

Good location

Stayed in December 2024

The location was great. The staff were very efficient.

Stayed in December 2024

A day before check-in they asked me about the amenities. I asked them to deliver a bucket of ice to the room and two glasses, the request was not fulfilled.

Nothing!

Stayed in November 2024

The hotel definitely needs renovation especially rooms. Beds is very inconvenient, walls are quite old and sometimes dirty, conditioner works very loud. Mini bar is empty. When we ask for a cup of coffe at 9 am in the lobby bar - we’re send to the restaurant for the breakfast

Good location and cozy lobby in the hotel.

Stayed in November 2024

Need to get the interior work as a bit too old.

Hospitality

Stayed in October 2024