none

clean and simple

Stayed in May 2023

Hotel breakfast policies should be clear. When people are in a hurry and have paid for an 18 Euro breakfast, i beleive a reprimand for taking a croissant while walking out is rude. Had we known, we would not have bothered with the very expensive, unsatisfactory breakfast. Bathroom shower would flood the wash area whenever we took a bath because of inadequate separation between the shower and the wash basin.

location and room was comfortable.

Stayed in May 2023

The number of towels and bottled water reduced during second night.

The location was fine..

Stayed in May 2023

After working for more than 10 years in hotels I know that solo travellers and late arrivals get the worst rooms, in here I am letting you know that you could not amaze me with the ground floor room facing to a car park shutter. The location of the room was ok this time, but I would not stay there when the weather is warmer since I prefer to open the windows than using the A/C. It was just a noisy and unsafe location on the ground floor. Practically only two side of the building is acceptable because it is surrounded by flyovers. Reception was super unfriendly, I always wonder how could people work in service industry without smiles on their faces. They didn’t even bother to look at me, just focus on the screen. The word of welcome has a meaning.

The room was fairly clean, good sound proofing from the outside but not from the inside. Interaction with housekeeping staff was good. They understood what I asked for and sorted out quickly.

Stayed in May 2023

clean

Stayed in May 2023

My room had a window facing the streets. I couldn’t sleep, it was extremely loud and the windows had to be left open because the Air conditioner wouldn’t turn on.

Stayed in May 2023

guy at check in was super rude

convenient

Stayed in May 2023

poorly designed & uncomfortable bathroom, a lot of things were out of order (AC, parking elevator, check-in system was down), no mini fridge in the room, unfriendly staff, almost got charged for the breakfast we didn’t have

Good location, parking available (with extra charge), pet friendly (with extra charge)

Stayed in May 2023

I liked almost everything.

Very good location with underground and tram stations within 300 m. Staff was helpful and non-bothersome. Housekeeping was very good.

Stayed in May 2023

This review has been hidden because it doesn't meet our guidelines.

The hotel's 2nd branch address not on Google map. Went to the 1st Hotel and were told its the wrong hotel. Had to walk 1 km with luggage to find the 2nd hotel. Sliding door between toilet and bathroom idnt close properly was not private at all.

It was clean and good breakfast, staff friendly ans helpful

Stayed in May 2023

none

Very friendly. Good breakfast. Good connections to city. Can store luggage. Let us wait in the reception for two hours for our late night bus. Definitely recommend!

Stayed in May 2023

friendly and kind staff good breakfast quiet and confortable even close to the railway

Stayed in May 2023

the room was clean and organized, two bottles of water coffee machine all the basic things i need . the breakfast was great the team of the hotel was very kind always willing to help and the map they gave mw was very helpful

Stayed in May 2023

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We were absolutely satisfied with the hotel, it was even better than expected. The location is good - easily accessible with public transport and appr. 20 mins from City Centre, Schönbrunn and Hauptbahnhof. Our room was very well-equipped and quiet with a really comfortable bed, and the breakfast was delicious. And the receptionists were so nice and friendly! We will definitely come back and recommend the hotel to our friends. One of our best hotel experiences. Vielen Dank!

Stayed in May 2023

The first day they didn't change all the towels, only the one on the floor. Maybe they forgot...The room isn't spacy enough but we really didn't mind because we returned only for a sleep.

Too close to metro station, clean room, very comfortable bed, pillows and duvets. Very nice breakfast, modern hotel.

Stayed in May 2023

The breakfast was good but it could have a bit more variety.

I had a special request for the staff and they made sure that it's fulfilled. That instantly made the start of the vacation perfect, thank you!

Stayed in May 2023

The room was quite small and to top it off the washroom was right next to the bed and with a thin sliding door which was extremely uncomfortable. The door didnt even close fully. I am not sure what is the point of including such a washroom situation in the room. It is not at all usable. The location is also not ideal. A lot of bad crowd at the nearest metro station. I wouldn’t recommend this hotel.

The room was very clean , had a coffee maker , even water bottles.

Stayed in May 2023

Quite expensive daily rate for parking 25 eur/day. We parked in the nearby garage and used street parking as well.

Very modern and new hotel in a extremely good location

Stayed in May 2023

Bed could be more comfortable. Pretty warm in the room.

Very good breakfast with many options. Friendly, polite staff. Clean, comfortable room.

Stayed in May 2023

false advertising. they assigned me the wrong room when I checked in in the afternoon, I didn’t realize until I almost fell off the bed multiple times at night and struggled to fall asleep, then I pulled up my booking information and realized they gave me the wrong room, I paid for a double room with queen bed, the room they gave me looked nothing like the pictures, I then went downstairs to ask the concierge to change me to the proper room, he said he can’t do that because he doesn’t have the authority and I’d have to wait until the next morning, he then tried to gaslight me saying first how it’s booking.com’s fault so he said I actually booked a single room????? when it shows clearly that i booked a double room with queen bed and even with pictures on my phone. i then insisted that what I booked is different from what I got, he then said that there’s nothing he can do because they are fully booked, when in fact for fear they’d use a reason like this, I checked beforehand and it still showed there were available rooms online. then the next morning I had to go to concierge again to argue, a new guy reluctantly switched me to my proper room and talked as if he did me a favor or like I owe him something when in fact he only corrected the hotel’s error, he then said how it’s not their fault, and blamed it on the system, but the system’s fault is the hotel’s fault and i really don’t care whose fault it is, the result is that I did not get what I paid for, and it’s false advertising. i asked him to refund me the price difference for the first night but he said he doesn’t have the authority, and told me to write the manager an email. i even then I went back upstairs to the wrong room to pack everything and switch my room, the room cleaning service staff was really rude and just barged in and started doing her thing and didn’t even try to listen to me saying how she might need to redo the whole room because I’m switching to a different one.

:/

Stayed in May 2023

I booked double room, as i wanted, but when i checked in it was a single room (for a same price, as i paid for double one). This hotel doesn’t have category of single rooms on booking either on their website. Just imagine this situation, midnight, you are tired after a flight and happily waiting to check-in to have a “jump” into a big bed, but you see this little room. Are you satisfied? I’m sure you are not. Also, it’s a bad manner to give rooms for enabled people to travelers who didn’t asked for it.

Girl on the reception was so kind and alleviated my dissatisfaction by giving me a free breakfast. This hotel is for everyone.

Stayed in April 2023

I had booked a comfort double bedroom and I was placed in a single bedroom without any previous notice or agreement from my side. When asked the reasons why I was not provided with the room I had chosen and paid for on the Booking platform, the response was that I was travelling alone and since the hotel was full the policy of the hotel is to put people who travel alone in single rooms. Furthermore, they mentioned that it's a fault from Booking platform, since they informed the platform that double-bed rooms are not available for single use, but they did nothing to update this info on their platform and if I have any complaints to write a review in booking. Finally, I shared my room with a "spider" and in general the cleanliness was not the best.

Stayed in April 2023

The bathroom was a little weird as the toilet and the rest of the bathroom were separated by a wall and there was a sliding door for both of them. When you close the door to the toilet you leave the door open to the shower and the sink and the other way around.

The location is quite far if you want to walk to the city center, but there is public transport nearby. Schonbrunn Palace is relatively close if you plan to visit it. The room was very clean and modern-looking, the beds were comfortable and the staff was friendly. There is paid parking at the hotel, so you can't book a spot, but when we arrived there were plenty of free spots, but we were there during the weekdays. There was a coffee maker in the room.

Stayed in April 2023