The day after we arrived, they started renovating the lobby. It would have been appropriate if a renovation was planned in the lobby, they would have said so in advance.

The hotel is in an excellent location, the rooms are clean and well equipped and the breakfast is excellent.

Stayed in September 2023

Too much noise from the outside plus in the evening the lock the main elevator which nobody told me at the check in and it was confusing to find and understand where was my room .

The clean room !

Stayed in September 2023

Close to City centre and attractions. Accessible by train and tram. The room was spacious for a family. Had a modern bathroom. Have a SPAR close for any food shopping .

Stayed in August 2023

Exactly as we expected.

The hotel is easy to find, parking is next door. It is a basic hotel, with newly decorated rooms. Breakfast was perfect. Staff really nice. The street and view not special, but it is close to the Danube and easy walk to the nicest areas. They are dog friendly. The bed is super comfortable and huge.

Stayed in August 2023

Excellent location, walking distance to the city centre. Supermarkets around. Airport bus transfer is just across the bridge. Beds were comfortable. Everything was good overall.

Stayed in July 2023

We had no electricity in part of room BUT fixed quickly so really not an issue

Location good and staff friendly even we cancelled one night with your help.

Stayed in July 2023

The shower head was not in a good condition

Location, clean

Stayed in July 2023

Not enough choice at breakfast. Terrible Wi-Fi.

Mostly very clean. Good standard of decor. Friendly and helpful staff.

Stayed in July 2023

Good hotel - nice big clean rooms. good shower. Good breakfast choice. Close to old town

Stayed in June 2023

no phones in the room if u want to talk to reception or room service “scan the code and chat “ the electricity of the whole room went off suddenly 2am approximately

quit great place & staff where respectful and helpful

Stayed in June 2023

the hotel’s longe area would need some uprgading

the location is perfect, walking distance from Sftephans Splatz, super close to the Vienna nightlife including all pubs and restaurants on the Danube .

Stayed in May 2023

A fridge in the room and the receptionist to be a bit more knowledgeable about their city.

Room Great but no fridge. Breakfast. Could improve with the variety. Staff excellent. Location. Very Good could not ask for anything better.

Stayed in April 2023

I don't like to be downbeat but the simple fact is that the new rooms are disappointing. They are about half the size of the original rooms and very dark (half of the room had dark paint and it had no ceiling lights) with just an open coat rail and tiny cupboard for clothes. The bathroom was also smaller than in the previous room, but everything worked OK. My room was quite warm on a couple of days and the wall-mounted air conditioning struggled to get the temperature below 22C - this was in April, I worry it would get impossibly hot in the summer. Basically, I think the hotel have taken the original nice, spacious rooms and split them in two in order to double the capacity. Unfortunately they have also substantially increased the price, so the average per night amount I paid last year has increased by just under 50% for a room that felt about 50% smaller. I'm just a bit saddened, the hotel was very good value a year ago but this time my colleagues staying in other hotels had better rooms at better prices. The Mercure was not bad - just a disappointment compared to how it used to be. I will probably look elsewhere next time.

I stayed in the Mercure Wein City on the same business trip at about the same time last year, the location is very convenient and the staff are always very friendly and helpful. I was advised after booking that there would be building work going on, and there was, but the noise level was not problematic or at antisocial times (and I appreciated the honesty of being forewarned). Plastic sheeting on the corridor outside the room, and duct tape around the door fittings in the room were a bit unsightly but not a big deal. Breakfast was nice, plenty of variety and good quality.

Stayed in April 2023

Nothing

Close to the city centre and underground. So much choice for breakfast. Room was clean and spacious.

Stayed in March 2023

Breakfast seemed a bit expensive but we ate in a local cafe which was great instead,, so not a problem overall

Comfy beds, large family room with tea/coffee maker, fridge and table, lots of light, very clean and modern

Stayed in April 2023

On the first night I noticed that the room was extremely hot and I couldn’t change the temperature. Also noticed that Wi-Fi was not working. Next morning I enquired the staff about these issues and was told that room temperature was centrally controlled and at that moment it was a heating mode and temperature could not be changed. I was suggested to open all windows in my room, which I did and the noise of the street got very loud. Wi-Fi apparently was only working in the lobby area, not in the rooms. I was not informed about the technical (IT) issues they were having and luckily I wasn’t there for work, otherwise I would be in trouble.

Location is perfect. Easy access to town and main area. Also easy to get to from the airport. Close to public transport

Stayed in March 2023

staff were helpful.

Stayed in February 2023

Comfortable room, clean.

Stayed in February 2023

There isn't anything that I didn't like to be honest

On check in the kind pleasant lady brought us teabags and milk in carton to our room once we enquired bout it. We got fresh bottle of water every morning. The breakfast is amazing, the best I have seen. Room was warm, quiet despite the renovation which did not interfere with our stay. Location is good, easy to access points of interest by foot. Reception staff were always very helpful, we stayed four nights. Highly recommend this hotel.

Stayed in February 2023

Room a little bit cold and water in the bath does not drain efficiently.Hotel could do with a dinning area and a proper bar with access to English football....

Comfortable bed and descent pillows!

Stayed in February 2023

Nothing

Hotel is perfect, closed to the center of the city, (about 10 min on foot).Nice and friendly staff and excellent breakfast.We spent five amazing days.Thaks.

Stayed in January 2023

The bathroom /shower was dangerous. Walk in shower would be preferable.

The bed's, service and location excellent.

Stayed in December 2022

Nice staff, the hotel is close to St Stephen's cathedral (10 min walk) and the room had a comfortable bed

Stayed in December 2022

The bathroom door wouldn't close properly. We were given a room outside of the office and the staff were quite noisy. The cleaning ladies came into the room twice, while we were inside.

Breakfast was great! They had great variety! The staff at the breakfast were very polite! Although I missed some sunny side up eggs! The best thing about our stay is that our room was ready since the morning and we didn't have to wait until 3 pm! They have fulfilled our requirement for an early check-in. The hotel was very close to the airport and to the city Centre. Very easy access with tram and underground!

Stayed in December 2022

lack of breakfast include in the package

clean and tidy

Stayed in December 2022