31 Untere Augartenstraße, 02. Leopoldstadt, 1020 Vienna, Austria
#230 of 397 hotels in Vienna
Guests' ChoiceBased on 204 hotel reviews
8.2Cleanliness
8.6
Comfort
8.4
Location
8.4
Facilities
8.3
Staff
9.1
Value for money
8.4
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 September 2024
Juliana
BrazilRoom was amazing, friendly stuff and very clean.
Stayed in August 2024
Reviewed: 26 August 2024
David
IsraelNo air conditioner
Stayed in August 2024
Reviewed: 25 August 2024
Iva
Czech RepublicPerfect location, clean room, good breakfast and coffee and very helpfull kind staff at the reception.
Stayed in August 2024
Reviewed: 14 August 2024
Mccarthy
IrelandFacilities could be better. No utensils or plates in the room. No brush either which made self cleaning challenging. Air conditioning could be better but more a function of the time we stayed. Washing machine and dryer facilities poor in terms of value for money and ease of use. Lack of Staff experience levels in various interactions evident.
Location, close to the underground, Carmelite market which has nice restaurants and Augarten which has nice walks and playgrounds
Stayed in August 2024
Reviewed: 13 August 2024
Momchill
Bulgariano A/C in the rooms
Stayed in August 2024
Reviewed: 13 August 2024
Jayakumar
United KingdomBasically it is a low cost student hostel. In my opinion, it is not for tourists, as it is away from city center and no air conditioner. We struggled a lot without air conditioner. We spent Saturday & Sunday in this accommodation. There is no milk available in the accommodation. When we enquired, staffs informed that, we should buy from super markets. But on Sunday all nearby shops were completely closed. So no milk for coffee or tea.
Staffs are really good and helpful. It is very clean.
Stayed in July 2024
Reviewed: 12 August 2024
Hristo
BulgariaGuests should note that during hot summers the hotel provides fans for cooling. Everything else is perfect!
Great place for a city trip! Extremely clean rooms, bathroom and all common areas in the hotel. The hotel team is incredibly kind and attentive to guests and makes sure their stay at the hotel meets their expectations.
Stayed in August 2024
Reviewed: 11 August 2024
Simona
SloveniaWe didn't like that there was no AC
The rooms were very tidy and pretty
Stayed in August 2024
Reviewed: 8 August 2024
Imrana
NorwayNo air-conditioner
Location
Stayed in August 2024
Reviewed: 7 August 2024
Eugenia
United KingdomBreakfast choice was poor especially sweet. The male staff during breakfast was quite unpleasant We found a dirty nappy in the room
Reception staff were nice Walking distance to town centre Very quiet area
Stayed in August 2024
Reviewed: 2 August 2024
Freyr
IcelandAbsolutely no air conditioning :(
Nice location
Stayed in August 2024
Reviewed: 29 July 2024
Ana-maria
We had an absolute horrible stay because the hotel doesn't have airco. We were tired from the road and inside it was just a sauna, we couldn't sleep one bit and we were worried for the baby as well who was just suffering. These are simply not the times to live without airco in summer. I wish I could have my money back... Independent from the hotel accountability, the road work in front wakes you up at 6AM...
The property is modern, renovated, and clean.
Stayed in July 2024
Reviewed: 17 July 2024
Nicola
United KingdomThere was no air conditioning and it was 29/30 degrees. It was so hot my husband was ill. I slept on the floor as it was slightly cooler there. It spoilt what is a very nice hotel.
The hotel was very clean and well laid out. Staff were friendly and the location was excellent.
Stayed in July 2024
Reviewed: 12 July 2024
Stacy
United Arab EmiratesThere was no ac and the rooms were very hot. We had to listen to construction at all hours of the road out front. Additionally, we could hear everyone throwing their recycling away even at 2,3,4,5am.
Location
Stayed in July 2024
Reviewed: 9 July 2024
Stefania
RomaniaI would like the hotel staff to recommend parking spaces that are cheaper. The one they recommend has a very expensive fee per day. I am sure there are other, more affordable options as well. There was a construction site right in front of the hotel. As a consequence, it was very difficult to ignore the noise in the morning.
Stayed in July 2024
Reviewed: 17 October 2023
Maya
BulgariaNice, compact hotel room. Perfect for short family vacation with children. Close to city center20-30min walk to Stephansplatz.
Stayed in September 2023
Reviewed: 2 October 2023
Marco
CanadaN/A
Excelente location, very confortable, staff was nice and helpful, very clean and nice beds. We had small liking in the washroom that was fixed fast
Stayed in September 2023
Reviewed: 30 September 2023
Prashant
MauritiusThe shower drains were not working but they did not do much about it. There is not much going on close to the hotel. You have to walk 20 min to get to the center or take the tram and ride for 10 min. They close the common kitchen at a certain time which means you can’t access it to fill up water,etc.
Rooms were nice and you get a nice big fridge and kettle. They changed the towels everyday.
Stayed in September 2023
Reviewed: 26 September 2023
Maria
AustriaNothing to complain about!
The hotel is just excellent. Clean and friendly, situated next to a small park. Air condition worked well, just as the all the other facilities: shower and kitchen for self-catering. Friendly people at reception. Couldn't have been better. Tram stop in 5 mins walking distance.
Stayed in September 2023
Reviewed: 14 September 2023
Zdenka
United StatesI didn't have any Breakfast but overall I am very satisfied.
Stayed in September 2023
Reviewed: 14 September 2023
Rosa
ItalyA small personal suggestion: could be nice to add more vegan options.
I'm often in the city for work reasons and this hotel is by far my best experience in Vienna. The hotel staff is young, friendly and willing to help. The building and the rooms are big, bright and most of all CLEAN. The hotel is well equipped with useful common areas and the breakfast is very good, varied and inclusive (vegetarian, gluten-free and lactose intolerant options!). I will come back for sure!
Stayed in September 2023
Reviewed: 10 September 2023
Dana
CanadaIt is a dorm and changed to a hotel. No Air conditioning, dusty and the floors were not cleaned. No kitchen just a small fridge
The location
Stayed in August 2023
Reviewed: 5 September 2023
Frug
Israeltram tracks right under the windows. noisy in the morning.
I like everything. right after the repair. clean and tidy. comfortable beds.
Stayed in September 2023
Reviewed: 5 September 2023
Öykü
TurkeyThe people at the reception were very helpful and nice. They gladly answered every question we asked. We arrived at 1.30 pm And check in was at 3 pm but they checked us in early. It was a really good stay.
Stayed in September 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content