The hotel exceeded our expectations. The rooms are clean and tidy. The staff is friendly and willing to help with anything. The hotel bar is pleasant with a sufficient range of drinks and decent prices, they even had a happy hour when they regulate the prices of cocktails. Unfortunately, we did not use the hotel restaurant because we spent 99% of the time visiting the city center, city sights and other events that are located 10 minutes from the hotel on foot. We used a private garage from the hotel, so it was not necessary to use any kind of transportation to the city center. All recommendations!!!

Stayed in February 2024

We did not take breakfast because of the price. Maybe the price can be a bit lower or may have an options to select the foods that you want to eat and pay by the guests instead a fixed price!

The room was big enough for a family of 4 and the beds are great. The room was very clean. The towels are also exact unit which is not common in other hotels (we were 2 kids and 2 adults and everyone had own towel). And also the garage was very close and easy to access.

Stayed in February 2024

The room was small but everything in needed. The bathroom was clean and modern. Nothing bad to say. The breakfast was plenty, maybe a bit expensive, since a buffet breakfast is not really needed in my opinion.

Stayed in January 2024

The provided hair dryer kept shutting off wasn’t a big deal and we didn’t ask for it to be replaced. But if I had washed my hair during our stay this would’ve been an inconvenience. Housekeeping did not fully clean our room on the last night there…again not a big deal but we didn’t understand why only a partial clean was done (trash emptied and towels replaced.

This property is conveniently located to underground and within walking distance to main terminal and city center. Our room was clean and bed’s comfortable. The staff at reception was extremely friendly and offered suggestions on what to see during our stay. We were concerned about room facing street and being near to elevator but we had no problem with any noise during our stay.

Stayed in January 2024

This hotel does not have a reception, you have to go to reception Imlauer hotel on the opposite side. And you will need to ask for slippers, toosh pastes in the reception. They were not in the room. There were small hairs in the bathtub, I hope I will not see such a thing next time :)

The hotel is not very far from the city center, it is about 20 minutes by walk. There is a Billa market near the hotel. I liked the street of the hotel very much, it was not noisy. The room was big. The staff were polite and helpful. Breakfast was very good :)

Stayed in January 2024

It is a classic Austrian hotel: the same breakfast every single day( I honestly think it was mentioned in the hotel’s birth-certificate and they really can’t to modify an item), the room was neutre, without any trace of warmth or personality and the room temperature I think respects the current economic situation and doesn’t overpass 15-19 degrees.

Maybe, the amability of some persons from the staff.

Stayed in March 2025

Heating control in room would have been good ,told to open windows if too hot ,then could not sleep because of traffic noise all night

Stayed in March 2025

The interior was a bit dark and outdated.

It was at a very convenient location. Around 10 minutes to the Prater and 5 minutes to the closest metro station.

Stayed in February 2025

the hotel was very dirty, we couldn't stay there, we left an hour later, it was smoky, there was a lot of perfume and there was no ventilation at all

the location was not bad

Stayed in December 2024

The room is definitely not soundproof, you can hear other people breathing in their rooms.

Stayed in January 2025

The reception is not polite at all. When you call, you cannot reach them. They said that the electric charging stations and normal parking areas are full. It did not sound convincing at all. They said that I had to park my car hundreds of meters away. The rooms are clean, the location is good. However, the metrosexual gentleman with black nail polish and earrings working at the reception was not helpful at all about parking and charging my car and was not polite.

Just Good price and distance to the center

Stayed in January 2025

Very cheap furniture, bad bed and there was this spotlight from outside facing the room. For a 4 star hotel they didn’t even offer complementary water.

Location was good.

Stayed in December 2024

To much noise on the hallway at night.

Nice Property

Stayed in December 2024

Rooms were not equipped with toiletries, as is the custom. The single liquid soap, provided for all purposes, was harsh.

The property and room was clean. Breakfast was expensive but of above average quality. Breakfast staff was terrific, accommodating cheerfully my need for gluten-free bread. The desk staff was very helpful and kind.

Stayed in December 2024

A better breakfast for such a high price

Stayed in December 2024

Overall, this hotel unfortunately did not meet the review level it has received here, we were very disappointed given what we paid! The paint and carpet in halls could do with updating, the sink in our bathroom (409) is damaged. The bed was not comfortable and needs updating. The coffee machine seemed to only work intermittently (pods fall straight through machine without holding where needed). We booked a deluxe room, it was provided on the 5th floor at the start, however there is construction of the building right next door and attached, scaffolding up etc. Our room on the 5th floor was right next to it, there was loud banging and general construction noises. We phoned reception, they then changed our room to 409, although we don't know how they couldn't have known this in advance?! Then in room 409, unfortunately there were still other very irritating noises that went on late into the night, that sounded like rumbling, or at one point we thought it was furniture moving in the room next door.. On the first 3 nights we just left it assuming it must have been next rooms, but on the 4th night, when we just couldn't sleep with it going on after 1am, we phoned reception. The man who was nice, came up, heard the noises, agreed with us, but said there was nothing he could do, he would get a technician the next day. No apology and nothing offered at all the next day on check out. In fact, the information wasn't even passed on, as the receptionist didn't know.

The location was good. Staff were friendly and helpful.

Stayed in December 2024

The junior suit is to small, in pictures the room is appearing much bigger. The cost of the breakfast is two high, even if the breakfast was good. Very interesting part is that the sparkling wine is available only in the week days, in weekends its now available 🤷‍♂️

Position of the hotel, location, breakfast

Stayed in December 2024

The room didn't look as spacious as it was shown in the booking photo. It was much narrower and uncomfortable. There was layer of dust on the TV stand. For the four days of stay, the bed linen was not changed, which I don't think is a normal practice for a four-star hotel.

The hotel is located in a pleasant neighborhood, on a quiet street, a maximum of 5 minutes walk to the nearest subway station. It is a 15-20 minute walk to the Prater and a 20-25 minute walk to Stephanplatz, in the center. Good breakfast, excellent service by the staff.

Stayed in November 2024

It was a bit far out of the centre and looked nothing like the photo when I booked.

It was clean and the beds were really comfortable.

Stayed in November 2024

Good location, nearest garage for extra charges, clean rooms and suitable beds.

Stayed in November 2024

Pillows not very comfortable and the remotely controlled aircon turned off due to it being within the winter months resulting in a very warm and uncomfortable rooms.

20 min walk to main streets of Vienna

Stayed in November 2024

Room: very old furniture, dirty bedsheets, is not a 4 star hotel at all

Nothing

Stayed in October 2024

the public transportation around is not good, the underground train line is the purple which is the worst in Vienna. Internet is very bad almost does not exist. pillows and blanket are absolutely not comfortable.

it's a decent hotel, good facilities, not flower from the historical centre near the Old Jewish quarter.

Stayed in October 2024

I booked a superior room , the one I had had nothing to do with what I booked- it was actually the attic Ac system was turned off as according to staff weather was getting cooler. they decided for me if wanted it or not - after complaining ( and they answered it's their decision) they have turned the system on again.

very good breakfast

Stayed in October 2024

Reception was not so friendly

Location

Stayed in October 2024