no room service, no complementary water, vending machine was not working, expensive parking, not enough signs to direct to the hotel, shower does not have a door

location, terrace, style

Stayed in August 2022

the room was very small. the design not so comfortable

staff were exceptionally helpful and friendly. There was a mix up with payment which proved to be my error. but the manager went all out to ensure that the hotel did not over charge me.

Stayed in July 2022

During check-in the room was upgraded to a bigger room, however, we got a regular sized room. Felt a bit cheated there. Also it was my mom's 60th Birthday, for which i requested their help in making it a bit special, but also no support or quick response.

Nothing specific. Just a regular room.

Stayed in August 2022

Cleaning were not done properly, within our 5 nights stay. they forget to put towls in our room twice, employees were over streessd and not that friendly as I we knew from other hotels in vienna.

Location

Stayed in August 2022

1. Staff. Clearly they need to be trained more. Service was low. Girl Hena was helpful the rest seemed not interested. Maybe this is the Austrian style. 2. Room cleaning. Please read carefully when you check-in. I was 23 hours without sleep and was pretty tired. So you actually have to chose cleaning option for your room otherwise non will come. On day 3 I came to ask why none is coming and the girl replied I had to choose a ‘cleaning option’. Well, that was a surprise. And she told me I had to read about it during check-in… That wasn’t helpful. 3. Breakfasts are poor… when you come at 8 a.m. you will still find some options, if you come at 9-10 half of what is served is not available. I think there is a shortage of staff working because tables stayed unclean for long and I used to serve my table on my own for those 3 days :)) honestly, that was ridiculous but I will remember the trip. 4. Robe and slippers are not available in the room. Be ready. This is not a big deal. But would nice to have those. 5. There is no phone in the room. Whenever you need something, you have to go down. That also brings inconvenience.Well, I think it is a a concept of this hotel.

What I liked: Location is top. Very convenient for those who come to Vienna for the first time. Rooms are nice. I liked the terrace outside. Beautiful and green. The concept of library, yoga room and co-working space is good for those who need to work while traveling. Check-in and check-out is easy and convenient,

Stayed in August 2022

Breakfast was not good compared to price

easy checkin, and rooms where oke,

Stayed in July 2022

No phone, refrigerator, usb plug or full shower curtain in the rooms.

great location

Stayed in July 2022

stuff wasn’t helpful even not smile. my reservation was for two rooms and they give one room. And I discuss that with the staff they said “we can’t do anything and not our fault contact booking”, even when I contacted booking not get refund of it yet.

it’s dark wings. not appreciate for family l. I have never seen lobby in 5th floor.

Stayed in July 2022

overated, nothing special.

basic hotel

Stayed in July 2022

The second day of your stay, the air conditioning does not work The amount was deducted from the booking system and the receptionist told me that the amount did not arrive, which caused me to pay the amount again, knowing that my account was debited

Stayed in July 2022

nest room is very very small with no good view but we got upgrade to a bigger room for our next stay after three days. Was hit severely on my head by the safe door which opens alone by gravity without noticing it, more over they sold us a bottle of water for 6 Euros while its price in the supermarket is only 0.7 Euro

location is very convenient near WestBahnhoff station

Stayed in June 2022

This hotel isn’t at all what I expected. The room was not clean, neither the towels. The entrance and the halls are extremely dirty. The reception is almost only self-made: they only do self check-in & self check-out. After a long day the only thing you want to do is a self check-in. It is a hotel for studens and teenagers.

Stayed in July 2022

uncleaned bathroom, no fridge, not phone to contact the reception or room service or house keeping.

only the location

Stayed in July 2022

breakfast is very poor

location and clean

Stayed in May 2022

the only down side I faced with affected my first day is that they were very strict when it comes to check in time which not be ideal for my case if you have early flight

the room was clean and location is good near to public transportation

Stayed in May 2022

We were put in a disabled room because no other was available, the bathroom experience was below expectations, also the room was small and interior design was not as cool like the rest of the hotel (lobby and restaurant)

Location was great and also the rooftop bar and the appearance of the lobby and restaurant, we liked the style, staff was also friendly.

Stayed in May 2022

It was greatest

Great cool comfortable

Stayed in August 2023

I was surprise that there were no reception.

The rooms were clean, but no access to telephone

Stayed in August 2023

Good location and great details. Balcony with a view was very nice.

Stayed in July 2023

Warn about open shower

Good staff good quality rooms

Stayed in July 2023

it was perfect

location, staff, facilities and atmosphere

Stayed in July 2023

The bed comforter was cut into two halves, which was kind of weird.

I liked that it was easy to check in and get around! It was very central.

Stayed in July 2023

No espresso machine in the room

Nice and clean, great terrace, as expected

Stayed in June 2023

Our stay was excellent, hotel is clean and modern, the beds were really comfortable. I also got gluten-free bread for breakfast and some other lactose free dairy options :) highly recommended! Plus the location couldn’t be any better!!

Stayed in May 2023

The breakfast I feel like wasn’t value for money and didn’t have a wide suggestion, but everything else was good!

It was a lovely room, was always cleaned well each day and the location was great.

Stayed in April 2023