I like everything in the hotel

Stayed in April 2025

Lovely historic hotel with excellent staff, perhaps a little old fashioned but that's just personal taste. The only issue was a small one, the only English channels on the TV in our room were CNN, Sky News and BBC News. The TV wasn't a smart tv so we weren't able to login to Netflix, etc. Not that we were there to watch TV, but when relaxing in our room, we would've liked to watch something other than the news.

Stayed in April 2025

see above

The room was nice but it lacked a desk which meant that there was nowhere to put things like papers and computer. A desk was admittedly difficult to fit into the available space. The bathroom and dressing room were very good. The restaurants tried were very good. The Green room had outstanding decor and food. The Cafe had preferential seating for hotel guests and excellent food. The staff were most courteous and helpful.

Stayed in April 2025

Firmer pillows would have been nice :)

Beautiful hotel, great concierge services, wonderful restaurants & bar. The best part however is its location, at a walking distance to important points of interest.

Stayed in March 2025

Reception told us Spa was open 24/7 and it was not; did not point out the button in the room to ask for cleaning. Room service: was like 'Fawlty Towers': took away all our cups and saucers without replacing them; did not replenish teas and when asked in person to do so, still had not done so a day later, so I had to ask again. Spa: very limited - small sauna and steam room; was promised it operated 24/7. but when we arrived there the first evening it was closed. Spa overall not at the standard one would expect from a 5* hotel. Housekeeping line: you get a robot avatar answering your call and he does not understand you. You go to a 5* hotel for personal service; this is not a bank's customer service centre!

Doormen: very cheerful and helpful; location - very central; cafés: very good breakfasts Front Desk apologised for the problems we had had. Birthday present from hotel in form of a Sachertorte.

Stayed in March 2025

Everything was excellent althow the room and bathroom was a bit small...

Everything was excellent althow the room and bathroom was a bit small...

Stayed in February 2025

Beautiful building, fantastic and attentive staff. Up there with the likes of The Savoy or the The Ritz

Stayed in February 2025

Nothing

Perfect

Stayed in February 2025

The room was very good. The bathroom was superb. The location was perfect.

Stayed in February 2025

Beautiful hotel and extremely helpful stuff

Stayed in February 2025

Everything was perfect. Celebrated my wife’s birthday and the staff made sure everything was on point with the Sacher special touch.

Stayed in February 2025

No dinning reservation a day before the dinner possible.

Very quick Response to repair request

Stayed in January 2025

The Sacher Vienna is my favorite hotel in the world.

Stayed in February 2025

The location of room is very bad , I’m not happy about this room , room no 621 , also the furniture is very old and does not suit the hotel's reputation.

It’s ok the location and some staff .

Stayed in January 2025

TV didn't work. Bedding was too small and insufficient. I asked for extra bedding, but it never arrived. Champagne glasses were not replaced. I received message from hotel via Booking.com they could arrange a car for pick up at the airport. I responded with request to book it. Never received a response.

Excellent location, short walk to museums

Stayed in February 2025

Nothing

Everything is amazing

Stayed in January 2025

I would like to thank Constantin and exceptional concierge people from the hotel. And also would like to thank Yakup and perfect bluebar people.

Stayed in January 2025

Nothing

We loved the breakfast, enjoyed many of your restaurants in the hotel for other meals such as lunch , dinner. Great sommelier! Staff very friendly

Stayed in January 2025

It's expensive; but a very special place.

Central location. Amazing breakfast. Gorgeous decor and super service.

Stayed in January 2025

Location and history

Stayed in January 2025

EVERYTHING!! this was by far one of our best hotel experiences ever!! It was beautiful, most friendly and professional staff. SUPER clean and great room service. The location is outstanding and the food is great! Vigtalia, who came every day to check our room, was great. I wish I could remember everyone by name because they were all rockstars. From the front desk, the restaurants, the doorman, the butler, and the concierge. Everyone who we came in contact with was just great! It is worth every penny ❤️

Stayed in January 2025

Fabulous leisurely breakfast from 6am to 11:30am. Plenty fresh food on offer. Beautifully served.

Stayed in January 2025

Simply sublime - one of the best hotels in Europe. A real treat. Professional and personal at the same time. Perfect location.

Stayed in January 2025

I liked everything

its a very nice hotel in the center of Vienna

Stayed in January 2025