When we came, the employee asked if I needed help with the luggage, I said yes, he just rolled the roller to the exit and disappeared somewhere. I waited for a minute or two and then got everything myself. On a second go for the suitcases I was asked by another employee if I’m done with my luggage, they wanted to park the car. As I was getting in their way. (During checkout I've asked for help with suitcases and they've got everything from the room and loaded into the car, those were different employees). Before coming I’ve asked for an extra bed, but there was a cot in the room. Fortunately, it was changed quickly. Swimming pool is opened for children from 10 - 16 and the water is really cold. It's definitely only for swimmers not for hanging around with kids. The WiFi is absolutely horrible, sometimes it wouldn’t even connect, others it would, but you wouldn’t be able to load anything. I’m not even talking about streaming videos, opening a simple text webpage is a nightmare. A couple of times I was just standing by the window connecting to a wifi of a nearby store. In 2023 it feels really unacceptable. The motion sensor in the toilet is just WHY?! Half of the time I had to almost dance so it would notice me and it completely didn’t work for our 3 year old daughter, so we had to go and stand there just to turn on the light. It also smelled bed in the toilet (like something old from the pipes). Thankfully bathroom was separate. There are speakers everywhere - in the room and in the bathroom, you connect your phone by Bluetooth and can play your music everywhere. Amazing idea – reality though is awful. Most of the time you hear crackling sound during music and then it would just crack and won't play music.

The location of the hotel is great, short walk away from city centre. The sound proofing was good. The room was bright and clean. The beds were comfortable (including an extra bed). Valet parking was flawless. Instead of coffee machine in the room you just order coffee from the room service (and it is included in the fee). The pool is big if you need it for a swim. A lot of different lights in the room. The breakfast was amazing, good choice of foods with ability to order different egg types, pancakes and daily specials. And you can't go wrong with a glass of champagne in the morning. Also the bar in the hotel was great, it specialises in champagne, but I've had a couple of cocktails and they were top-notch.

Stayed in August 2023

Personnel, facilities, design, spa, food, ... - it was just perfect

Stayed in August 2023

What was not to like!?

Staff were very personable, polite, friendly and accommodating. Room was lovely. Location was excellent with respect to getting around the city on foot. The concierges were extremely helpful and made reservations for trains, dining experiences, and concerts very easily and efficiently. Food was delicious - breakfast is included and there is a buffet as well as ordering something from the menu without additional cost. Property and room were extremely clean- staff work very hard to ensure this (as well as being accommodating). There is a lovely veranda to sit in. Not in a busy or noisy area. Able to walk to museum quarter, main shopping area and cafes. The hotel offered free coffee (including cappuccinos) all day. Champagne bar was out of this world. An excellent experience!

Stayed in July 2023

Nothing I recall

The location is great to reach all other places,

Stayed in July 2023

Absolutely lovely stay. The staff was amazing, so helpful and accomodating.

Stayed in July 2023

Fantastic location in the museum district of the city and only a few minutes walk from the Rathaus. The hotel itself is absolutely fantastic we stayed in the Master Suite which was incredible with classical styling, incredible comfort and all of the modern touches you'd want. The staff were all very helpful making the stay feel extra special. Breakfast was also superb with a wide range of choices from the buffet and a selection of made to order dishes.

Stayed in July 2023

I would have liked more variety for breakfast.

Breakfast was a bit limited.

Stayed in June 2023

There is nothing not to like..

One word.. Excellent in every way..! Attention to detail, warm and friendly staff, wonderful linen/pillows in room which is important to us, very central to everything yet just far enough away from the busy touristy areas..! Fantastic in every way..

Stayed in July 2023

Excellent breakfast

Stayed in June 2023

Nothing - it’s perfect!

Our second stay in Vienna and Hotel Sans Souci. Both didn’t disappoint a second time around. The hotel is exceptional and in a wonderful location. The staff are outstanding in every way. A special mention for Matthias at the front desk who was so exceedingly helpful and generous with his time.

Stayed in June 2023

Was not told 2nd glass of Champagne at breakfast would be charged with tip.

Coffee service available and coffee delivery in room 24/7. Separate toilet. Balcony. Great breakfast. Welcome gift. Plenty of storage and closet space. Set up transportation from airport. Michelle was a great valet.

Stayed in June 2023

Nothing

The room was super comfortable and luxurious. Breakfast which was included was amazing. The staff all went out of their way to assist us.

Stayed in June 2023

Nothing. Perfect stay

Terrific Hotel! At first I thought the location was too far from main streets & attractions, but my gorgeous room & the entire Hotel staff were so cordial & welcoming, I grew to love it! All was easily walkable. The breakfast is phenomenal as is the SPA! Especially the manager, CLAUDIA! I’ll be back!

Stayed in May 2023

Everything was fabulous, but maybe a greater selection of tea in the room, including some more black tea-bags. The tea selection was very nice but sometimes we just wanted a cup of black tea with milk. This didn't really matter thoughbecause when we asked for specific tea, we were given it immediately.

We absolutely loved this hotel. The staff were so welcoming when we arrived. The information given to us about the facilities was really helpful. Our room was very nice, spacious, had everything we needed. Complimentary chocolates were a very nice touch. The bed was very comfortable. The air conditioning was very quiet. The shower was excellent and the toiletries were high quality. The rooms were serviced at least twice daily. Regretfully we never tried the all day complimentary coffee room service. The breakfast selection was fresh and tasty and there was something to suit everyone. I particularly liked the range of seeds and nuts to go with cereal, the range of fresh fruits and the cakes. Champagne was available as part of the breakfast, if desired. We did not have time to visit the spa and did not have a drink in the champagne bar. What really made this hotel special were the staff- every member of staff was polite and friendly and went out of their way to make sure we had everything we needed and were enjoying our stay. We would not hesitate to recommend and hope that we will be able to return some day. Thank you for making our stay so special.

Stayed in June 2023

The room air conditioning could have been a little better.

Outstanding room and facilities. Very new and clean. The staff was extremely professional and courteous. My wife and daughter loved the spa. The breakfast was nice, but unfortunately we only got to enjoy it one day because we had to catch early trains for excursions. It might be nice if they started breakfast earlier, but this is a minor detail. The hotel location is very convenient as it is close to tram and metro stations while still being far enough from the busy streets to avoid the noise.

Stayed in June 2023

+ room felt a little cramped, but good use of limited space incorporated

+ spectacular pool + variety of sauna - super cool + great service and location + best tap water I’ve ever had at any hotel in the world!

Stayed in June 2023

Nothing really, but they can’t make a proper cup of tea 😉

staff were really helpful and friendly. Our room was spacious with lovely little luxurious touches. The breakfast buffet was outstanding. If we return to Vienna we will definitely stay here

Stayed in June 2023

No bottle opener in the room for the stuff in the fridge tho we may not have looked hard enough

The hotel was great, service fabulous, Anneka who checked us in, Daniel who gave us the hotel tour, Matthias who booked restaurants and the phenomenonal local tour guide Anna! Thanks you all. Best in city swimming pool, sauna, steam room, breakfast great and it changes just enough daily… also, good gluten free and lovely art collection of owner on display! Great location!

Stayed in June 2023

We liked everything, don’t have a complaint on anything at all

beautifully decorated and furnished, great restaurant and breakfast area, the bar, the staff are all amazing, cleanliness, great bed and the room had a really nice bathroom

Stayed in June 2023

We were told taxi to airport €38 but taxi driver demanded €70 almost double so really not a pleasant end to an otherwise good stay

Stayed in June 2023

Only thing I might be slightly critical of is that they forgot my breakfast order one morning but that's ok as I can afford to miss a meal. I would still rate this as one of my best ever hotel stays.

One of the finest hotels I have ever stayed in. Quality is second to none and I would rate it in my favourite top 3 hotels I have ever experienced. Loved the balcony, the location is exceptional being close to so many important things that I could walk to. Many lovely restaurants and stores close by as well as important land marks. Staff exceptional and very helpful. Beautifully appointed I felt spoiled staying here. From the amazing bed to the excellent chocolates on arrival and the spacious bathroom I can't think of anywhere that I have felt more comfortable. The breakfast was also superb.

Stayed in May 2023

not the cheapest of places :)

Superb location, very good staff

Stayed in May 2023

Beautiful ambience in the hotel especially the champagne room. Excellent breakfast too.

Stayed in June 2023

nothing

everything

Stayed in June 2023

some may not like being a little further out from the centre, but we loved the 15 min walk there and back.

This hotel was first class! Very boutique.. small but perfect in every way. The staff were so accommodating, friendly, and helpful! Breakfast was included and the food was perfect.

Stayed in May 2023