Everything was great about this hotel!! Breakfast was excellent especially the homemade chia seed pudding! Location is great and the beds were very comfortable.

Stayed in July 2022

The hotel staff was way under par. Our impression were that the hotel was under-staffed and the staff lacked proper training. We were 6 pax in total and booked 2 triple-rooms, but the hotel made the rooms for 2+4 pax for whatever reason. We had to ask three times for them to make the rooms 3+3 pax. On day two we wanted to eat dinner in the hotel restaurant (Family & Friends), but we were rejected because we were 6 pax??? Totally unacceptable!! We asked the hotel staff to arrange a table, and they fixed it. But it was clear that the restaurant waiter did not approve and made a big fuzz out of it. The table was not cleaned and the waiter made a scene when asked to clean/wipe the table. The food was okay, but a horrible experience. On the departing morning hotel cleaning barged into the rooms at 0900!! Clearly not knowing that we were leaving the same day. I have many nights at hotels, both in professional occupation and on holidays. This i by far the worst experience I've/we've had. I am very disappointed and will not come back and cannot reccommend this hotel due to the lack of skills of the hotel staff. They cannot put this on Covid-19 aftermaths - they've had plenty of time to step up after the lock-downs. Very poor performance indeed!!

The hotel it self is rather nice and the facilities are all okay. We booked 2 triple-rooms and they were spacious and comfy.

Stayed in July 2022

Room size can be larger

Great location, super clean, and a tasty breakfast

Stayed in July 2022

The hotel has perfect location - near the center, metro station and Prater. The staff was super responsive and friendly. Breakfast was perfect. The rooms are excellent according to our requirements - price / quality - clean, cozy, pleasant atmosphere and comfortable for accommodation with bigger children.

Stayed in June 2022

paying for the car park and not told beforehand and leaving paper cups in the room for our coffee, my cup had opened up at the bottom and spilt all my coffee nearly burning myself

friendliest bar staff, clean, comfortable room

Stayed in June 2022

Great hotel! The room was very spacious and clean, the staff was very helpful and overall we had a very good stay. Highly recommend

Stayed in June 2022

No soundproofing from outside.

city central. rooms were clean.

Stayed in June 2022

Size of the room is very very small, staff could be not so patient but some are very nice

The games place for the kids, the location

Stayed in June 2022

n/a

Extremely clean spacious rooms. Excellent location and friendly staff. Will stay again next time we visit Vienna.

Stayed in June 2022

The French owners who conducted the recent 'redesign' should be aware that I will NEVER book Novotel again because of the ridiculous and cheap approach to their rooms. The flimsy door design of the bathroom which does not lock and leaves a 1-2 cm gap ON PURPOSE actually beggars belief. Anyone lying on their bed, or sitting in a chair, can see in to someone changing before showering or using the toilet. No privacy, no dignity. Absolutely inappropriate and unacceptable for any hotel room, let alone a family room. I am a father with teenage and pre teen daughters. I had to leave the hotel room when they were showering to afford them dignity. They were very embarrassed. Novotel owners you should be ashamed of this. You have lost a customer for life and I will be advising all my friends and family to do the same. Unacceptable for over 200 euro per night. I would expect better in a cheap youth hostel. I have stayed in hotels all over the world for over 30 years. I have never seen such cheap design by owners trying to save a few extra bucks in my life. Do not stay in this hotel or any novotel with this appaling redesign if you value your dignity.

The young gentleman in reception was very helpful when we requested a change of room. Very polite and accommodating. Very understanding of my issue below, and although the move did not solve the problem entirely, it did help we were moved to a larger suite which afforded some privacy.

Stayed in June 2022

Nothing.

Beds were really comfortable, neat and cozy. breakfast area was so full and variated. really loved it as a gluten intolerant person I will definitely come back. loved the city and the hotel.

Stayed in June 2022

Excellent service ,good breakefast ,clran room

Stayed in May 2022

spacious and comfortable room and convenient location accessible via metro

Stayed in May 2022

None

The staff, the cleanliness, the breakfast. Everything was great

Stayed in May 2022

the bathrrom was a little risk to get into the bath and ws slippery with no non slippery mat in it.

Hotel centrally located, breakfast very good selection and staff friendly. The reception staff on arrival needs some training as to meet guests. the first room did not have a working table to place my computor. The second room was well equipt, but the bathroom had a bath that was difficulut to get into and had a slippery risk, with not support handles.

Stayed in May 2022

Nothing

Best destination in Vienna near parter many Coffe and shops near the hotel also the staff were helpful and the hotel was clean really I enjoyed staying there

Stayed in May 2022

Horrible check in. We had to pay upfront for the stay apon arrival only to be informed the room is not ready. Waited for an hour...

Great breakfast personal

Stayed in May 2022

Everything was perfect! location is great, hotel is very clean, breakfast is very good, with numerous food choices, the staff is very pleasant.

Stayed in May 2022

N/A

Location and friendliness of staff

Stayed in April 2022

the room was good and clean very good location

Stayed in April 2022

One of main reasons for choosing this hotel was parking they state they have. It ended up parking is limited size and not available when we arrived even I asked twice, so I ended browsing around for half an hour, and at the end payed 105 EUR for garage 3 days. Restaurant is very undersized comparing the size of hotel, so we have to wait for 20 min to enter the restaurant for breakfast.

Location

Stayed in April 2022

Breakfast was so simple

Stayed in August 2023

Appreciate if you can have bidet or toilet spray

Very clean

Stayed in August 2023

nothing

very good clean and friendly great location

Stayed in April 2023

could do with a bit more selection on the dinner menu. Beds were very hard and not very comfortable

Staff were excellent. Good selection of food for breakfast.

Stayed in November 2022