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Reviews of Novotel Wien City 4 stars

Aspernbrückengasse 1, 02. Leopoldstadt, 1020 Vienna, Austria

#229 of 397 hotels in Vienna

Guests' Choice

Review score

Based on 1602 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.2

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    8.5

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Showing 151 – 175

  • Reviewed: 16 December 2023

    8.0
    Nice, pleasant, bit of expensive, comfortable position,
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights

    1. The toilet was in a separate space from the bathroom. 2. Due to excessive traffic, cleaning ladies were coming every day between 14:30 and 16:00 to clean our room: quite annoying if you like to rest in the afternoons (siesta). 3. Works in the road just outside the hotel (public works of reconstructing the road): from 07:00 AM we had the annoying noise of heavy machinery crushing stones. 4. The room when we arrived was extremely cold (for us, used to live in South Med), but reception provided a portable heater which corrected quickly the situation (thanks guys). 4. During our departure there was a claim that we had breakfast in the hotel the previous day, which we did not. After leaving the hotel reception called us saying that we had another breakfast on that day... probably better control in the breakfast room is needed to be sure who is eating and who is paying guys.

    Good location, easy to use public transport (recommended a weekly pre-paid card for all public transport, we bought it online, only approx. 17€). Fair restaurant. Plenty of places nearby for breakfast (if you don't want to pay for breakfast within the hotel). Helpful staff.

    Stayed in December 2023

  • Reviewed: 12 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything except for the fitness facilities

    Stayed in November 2023

  • Reviewed: 11 December 2023

    8.0
    Close to train station and a nice stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    We had an issue with check in as there is roadworks around the hotel which was communicated. Parking instruction upon check in were incorrectly five to us resulting in a 20 minute drive around the areas small Streets to the suggested parking by the staff which turned out to be fill. We found out the next day we could have parked in the hotels parking around the corner. This was an inconvenience we would rather have avoided.

    The location was good and we could not fault the room cleanliness or amenities. It was a quiet hotel and we did not hear noises from the other rooms. Could not fault the location or the hotel.

    Stayed in December 2023

  • Reviewed: 10 December 2023

    8.0
    Good service, good location and good facilities. I would come back.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A bit of construction going on in front of the hotel these days, but it’s not the hotel’s fault.

    Location is excellent

    Stayed in December 2023

  • Reviewed: 10 December 2023

    9.0
    Highly recommended city stay in Vienna
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Shower was clogged and it seemed to overflow often, but I think it's an easy fix. It'd be great if an iron was included too.

    Very clean and well serviced. Staff was polite and super helpful, location is excellent too. Good temperature in the rooms and very peaceful and quiet. Bathrobes and slippers included.

    Stayed in December 2023

  • Reviewed: 6 December 2023

    9.0
    It was a very good experience.
    • Leisure trip
    • Family with young children
    • Executive Room
    • Stayed 6 nights

    Room and location. Both of them were good.

    Stayed in November 2023

  • Reviewed: 4 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Executive Room
    • Stayed 4 nights

    too many people on breakfast, but the staff tried to coordinate well

    location of the hotel, clean and comfortable room

    Stayed in October 2023

  • Reviewed: 4 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Executive Room
    • Stayed 1 night

    The road near the hotel is under construction and there is a problem with the parking place. I suggest using UNIQA Tower for 35 euros per day. The room's automatic light (movement sensor) enabled light during the night.

    Very good breakfast, friendly staff also some of them are speaking Polish :)

    Stayed in December 2023

  • Reviewed: 1 December 2023

    7.0
    Comfortable stay in a good location
    • Leisure trip
    • Solo traveller
    • Superior Family Room
    • Stayed 1 night
    • Submitted via mobile

    1. The toilet was extremely smelly. Smelled like a public toilet. 2. There was a major repair / construction work outside the hotel but was totally not mentioned in the booking website. It shld be highlighted as a key decision factor.

    This is my second stay in the same trip. I stayed 4 nights and left for Salzburg and returned for another night. Contrary to the first stay in this trip, this stay was a lot better, thankfully (cos the first stay was bad). 1. The room was clean WITH amenities (first stay totally no amenity provided). 2. Service staff was better than the first trip. A lot more hospitable.

    Stayed in November 2023

  • Reviewed: 29 November 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Executive Room
    • Stayed 4 nights

    the bathroom was split into a WC and a shower, so it was slightly awkward to manage at times.

    the staff was friendly, the room was clean and adequately appointed and the location was great in terms of accessibility for both the airport, train stations, and sightseeing.

    Stayed in September 2023

  • Reviewed: 28 November 2023

    8.0
    Very enjoyable
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Not a lot.

    Breakfast was lovely. Decent location very close to underground

    Stayed in November 2023

  • Reviewed: 28 November 2023

    9.0
    Enjoyed the premises
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It is not in city center

    Clean and friendly staff

    Stayed in November 2023

  • Reviewed: 28 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    İt has not turkish cafe

    Good

    Stayed in November 2023

  • Reviewed: 23 November 2023

    9.0
    Practical, comfortable hotel at a good price
    • Leisure trip
    • Couple
    • Business Double Room with Sofa Bed
    • Stayed 2 nights

    Nothing of any note.

    Great value for money and close to where we needed to be and the metro. Didn't have breakfast as we felt it was a little expensive so went locally to a cafe. Room had all the comforts and a box of chocolates and handwritten note was left in our room as it was my birthday – I didn't tell them!

    Stayed in November 2023

  • Reviewed: 21 November 2023

    9.0
    It was wonderful. I would definitely book again here in future
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    It was clean. Good location. The stuff were very friendly

    Stayed in November 2023

  • Reviewed: 15 November 2023

    8.0
    A good experience. Will be my choice of hotel when we travel again
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    House keeping staff were extremely busy. Rooms were not ready till late afternoon. Still the job was well done and cannot comment on the cleanliness.

    Out of the city centre but still a walking distance

    Stayed in November 2023

  • Reviewed: 14 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The separation of wc from the rest of bathroom

    The location was good , clean rooms

    Stayed in November 2023

  • Reviewed: 13 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Executive Room
    • Stayed 3 nights
    • Submitted via mobile

    Parking. It costs 35€ per dayand it’s not hotel’s parking. Another parking (8€/day) was too far and the street was closed so we could not access it.

    Room was spatious and clean. Staff was polite.

    Stayed in November 2023

  • Reviewed: 8 November 2023

    8.0
    Highly recommended for business travelers.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The carpet inside the room was not very clean !

    Almost everything.

    Stayed in November 2023

  • Reviewed: 7 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Executive Room
    • Stayed 5 nights

    View from room. Room is dark. Window can not open.

    Location, breakfast and employees

    Stayed in November 2023

  • Reviewed: 6 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom is separated from the toilet. Bathroom door cannot be closed properly.. The staff at the reception was not reliable related to ordering the taxi to the airport

    The location is great and beds are very comfortable. Breakfast is very good. Staff in the restaurant (during breakfast) was very professional and client friendly.

    Stayed in November 2023

  • Reviewed: 5 November 2023

    8.0
    Overall Good location, clean , conformable and helpful staff
    • Leisure trip
    • Family with young children
    • Executive Room
    • Stayed 5 nights

    Limited options for breakfast. In some rooms lavatory and bathroom are separate which is quite uncomfortable.

    In breakfast, there is no live counter.

    Stayed in October 2023

  • Reviewed: 2 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Executive Room
    • Stayed 2 nights

    Breakfast - hotel was aparently fully booked - we have waited 10 min to be seated for breakfast - the staff could not fill the food quick enough.

    Location

    Stayed in October 2023

  • Reviewed: 30 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Executive Room
    • Stayed 6 nights
    • Submitted via mobile

    There is a night club across the road, so if you sleep with open windows, it disturbs a lot.

    Stayed in October 2023

  • Reviewed: 25 October 2023

    9.0
    Lovely hotel with friendly staff, comfortable beds and the rooms were clean.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    In regard to the location it was a bit of a walk to the centre of the city but besides that everything was great.

    The rooms exceeded out expectation as they were clean and the beds were comfortable. There was a good variety of food to eat for breakfast and in particular we liked the idea that you could have dinner in the hotel.

    Stayed in September 2023

Showing 151 – 175

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