Reviews of Novotel Wien City 4 stars
Aspernbrückengasse 1, 02. Leopoldstadt, 1020 Vienna, Austria
#227 of 400 hotels in Vienna
Guests' ChoiceReview score
Based on 1600 hotel reviews
8.2Score breakdown
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Cleanliness
8.5
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Comfort
8.6
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Location
8.9
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Facilities
8.2
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Staff
8.6
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Value for money
7.8
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Free WiFi
8.5
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Reviewed: 19 July 2022
Samir
Saudi Arabia158 reviews19 helpful votes8.0“very suitable”- • Leisure trip
- • Family with young children
- • Superior Family Room
- • Stayed 1 night
- • Submitted via mobile
they just get in the room without notice. happened twice
location. helpful staff. clean. Big smart TV, good AC
Stayed in July 2022
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Reviewed: 16 July 2022
Samir
Saudi Arabia158 reviews19 helpful votes8.0“good”- • Leisure trip
- • Family with young children
- • Superior Family Room
- • Stayed 2 nights
- • Submitted via mobile
they open the room while we are in!
clean
Stayed in July 2022
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Reviewed: 14 July 2022
Konstantine
Georgia7 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Superior Family Room
- • Stayed 3 nights
The room is great, everything needed is included, however a little bit tine
Stayed in June 2022
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Reviewed: 12 July 2022
Yakot
Israel14 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Superior Family Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Everything is good
Stayed in May 2022
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Reviewed: 11 July 2022
Darko
North Macedonia12 reviews2 helpful votes9.0“Great stay. Recommend it to anyone.”- • Business trip
- • Couple
- • Standard Double Room
- • Stayed 4 nights
Early closing of the kitchen and coffee bar (however, most of the restaurants in the city are closing early). All channels are on German language (only 2 English speaking channels - News). This is not usual with Hotels because most many of the guests are from another country and they usually do not speak German.
Breakfast was same everyday but it was great with lot of choices. The room was very clean and with new furniture. Big flat TV in the room. Location of the Hotel was good (close to metro and bus stations)
Stayed in July 2022
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Reviewed: 10 July 2022
Vahe
Armenia4 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Executive Room
- • Stayed 4 nights
Breakfast was not as rich as expected.
Location, room and restaurant were very good!
Stayed in July 2022
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Reviewed: 8 July 2022
Cherie
Slovenia5 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Superior Family Room
- • Stayed 2 nights
- • Submitted via mobile
restaurant was slow & served very cold /old fries… we complained & waited for fresh… then we asked for the bill 3 times and waited more than 25 minutes for bill
great location & clean rooms
Stayed in July 2022
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Reviewed: 8 July 2022
Baffes
Switzerland1 review7.0“Alright but expensive”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
Breakfast was a bit low on options. Coffee tasted horrible. The Buffet is overall not worth the money and we decided to eat outside.
Stayed in July 2022
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Reviewed: 7 July 2022
Wayne
Norway58 reviews16 helpful votes8.0“Very good for comfort, location and convenience. Breakfast NOT really for Vegans or vegetarians.”- • Leisure trip
- • Family with young children
- • Executive Room
- • Stayed 1 night
BREAKFAST was not so easy! Firstly, it was tough ordering an extra breakfast. We had not pre-booked enough. The Grandmother eats like a bird (one croissant and a cup of coffee) and usually wouldn't bother. However, a last minute change of heart, (so she could sit with her grandkids), did not seem like it suited the hotel so well! Even though we paid extra and in the end the Grandmother had little more than a sip of orange juice, getting her to the table still seemed like a major security breach! The organization of an extra 2 breakfasts seemed very complicated. This felt very odd (given it says you can do so in the hotel description). It also felt very uncomfortable! Second, there was very little choice for vegans or vegetarians!!! PARKING is tough if you have a high vehicle (over 2.0 metres). The hotel needs to be better at giving directions or assistance in this regard, we could have planned differently. Car parking height needs to be stipulated in the hotel description in the same place where they state that they have a parking 'solution'!
Novotel was ideal for our overnight stay in Vienna. Extremely well located and very convenient to be able to check in as late as we did (we arrived at midnight unfortunately). The man at night reception was absolutely terrific! He was swift, friendly and very helpful. He made our late arrival easy - so thanks! Rooms were extremely clean and comfortable though we were a big group so had to open all available sofa beds which did not leave so much room.
Stayed in July 2022
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Reviewed: 6 July 2022
Moaad
Israel5 reviews7.0Good- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Although parking is available, however it cannot be accessed before reaching the lobby counter and registering. Very hard to find slot to park the car until getting access card
Stayed in July 2022
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Reviewed: 5 July 2022
Elena
Cyprus7 reviews4 helpful votes8.0“A positive experience”- • Leisure trip
- • Family with young children
- • Superior Family Room
- • Stayed 3 nights
- • Submitted via mobile
The area around the hotel is nothing special. No coffee shops around.
Clean, nice staff, modern rooms, 15-20 minutes walking distance to the central area
Stayed in July 2022
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Reviewed: 4 July 2022
Irene
Germany10 reviews7.0“Excellent location + average service = too expensive for what it offers”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
I didn´t feel very welcome at the reception, neither while checking in nor at check out. Complicated parking procedure. No toiletteries in the bathroom; nothing except for the liquid soap (which is btw the same for washing hands and showering)- absolutely NOT acceptable for a 4 star hotel.
Very good breakfast, super friendly staff in the restaurant. Excellent location, in walking distance to the city center. Lovely terasse, we very much enjoyed having breakfast outside.
Stayed in June 2022
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Reviewed: 30 June 2022
Raghavendra
India1 review9.0Superb- • Business trip
- • Group
- • Business Double Room with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
Location is super but Limited choice for BF
Stayed in June 2022
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Reviewed: 26 June 2022
Dr
Saudi Arabia47 reviews3 helpful votes7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
The room was too small
Location
Stayed in June 2022
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Reviewed: 25 June 2022
Oshra
Israel3 reviews1 helpful vote9.0“cost effective”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
there are a lot of sirens of police cars. it disturb at night.
good location.
Stayed in June 2022
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Reviewed: 20 June 2022
Heng
Singapore11 reviews3 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Executive Room
- • Stayed 4 nights
Generally good other than if the price can be lower.
Location and friendly staff. Hotel also well maintained
Stayed in June 2022
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Reviewed: 18 June 2022
Robert
Croatia16 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Executive Room
- • Stayed 1 night
- • Submitted via mobile
-Perfect Location -Very clean -Nearby parking is really affordable (5 walking minutes). The one in the hotel was fully booked. -Comfortable room -Lady at the bar very professional
Stayed in June 2022
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Reviewed: 17 June 2022
Kanan
Azerbaijan31 reviews3 helpful votes9.0“Good location and price, comfortable room”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Room was a bit dark
Good location and comfortable room
Stayed in June 2022
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Reviewed: 14 June 2022
Stu
United Kingdom8 reviews1 helpful vote9.0“Fantastic hotel”- • Leisure trip
- • People with friends
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The staff were amazing and the hotel was great. Location was ideal for a walk into the city
Stayed in June 2022
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Reviewed: 13 June 2022
Yousif
United Arab Emirates52 reviews9 helpful votes7.0Good- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
no things
every thing was good
Stayed in June 2022
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Reviewed: 7 June 2022
Natashanb
Hungary145 reviews39 helpful votes9.0“Great quiet location”- • With a pet
- • Leisure trip
- • Family with young children
- • Executive Room
- • Stayed 2 nights
Air conditioning did not really work. It was at coldest level and never really got cold.
Very nice and quiet location but very close to all the action. Perfect for jogging or walking along the river. Rooms are normal size with no view but did have a coffee maker, kettle, and small fridge to store just a few things (as it was a minibar as well) Rooms very clean. Breakfast was excellent, hot foods as well which is unusual for Europe. Comfy beds and pillows.
Stayed in June 2022
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Reviewed: 6 June 2022
Sivaji
United Kingdom7 reviews2 helpful votes9.0“Excellent hotel in a very good location with a good access to transportation and shopping areas.”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 5 nights
The front desk receptionists were very useful. They were quite knowledgeable and friendly to provide information on places to visit. They were also very helpful and supportive for any needs within the hotel. Regarding places to visit, usually the hotel staff would provide us with list of options. A lady (sorry, can't remember her name) in the front desk went on to describe the options and also provided some useful pointers which helped us a lot. The services in the restaurant for breakfast and dinner was amazing. The chef was able to do something for us on a special request during breakfast. The staff members at the restaurant and behind the bar were friendly and helpful.
Stayed in June 2022
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Reviewed: 5 June 2022
Moustafa
Egypt28 reviews8 helpful votes8.0“good value for Money”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 4 nights
The WIFI need to be better imprioved one of the days the service was out for almost 3 Hours.
Good Location, nice breakfast, nice room location
Stayed in June 2022
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Reviewed: 2 June 2022
Georgi
Belarus33 reviews7 helpful votes8.0“Good place to stay”- • Leisure trip
- • Family with young children
- • Executive Room
- • Stayed 2 nights
This time we took more expensive room, and unfortunately it was worse than a cheaper one we had taken previously. It was not bad, however some of the facilities, especially in the bathroom, needed at least repairing. Also, for some reason cheaper room has small balcony while more expensive room doesn't. Unfortunately, hotel parking is too low for cars with rooftop boxes.
Comfortable hotel located close to city center. Good interior, presence of kids playing room, good breakfast. Easy to reach Prater, public transport or have a walk in the city.
Stayed in May 2022
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Reviewed: 30 May 2022
Fernando
Portugal4 reviews8.0- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 6 nights
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