The only thing I didn't like was needing to have cash for almost everything and everywhere. Locals prefer to be payed by cash.

Everything was absolutely divine. Ambiance, personnel, offers.... I would recommend it to anyone who's coming to Sarajevo. It's 3 minutes walk (just over the bridge) to the historic sites. People are welcoming, kind, helpful. It's easy to find your way around as almost everyone speaks English. Hamam in a hotel is very good. Additional services such as massage, pedicure etc. Available.

Stayed in May 2022

Great room and superb hamam.

Stayed in May 2022

N/A

I liked that the managers were so friendly, eager to help. Hamam was a dream come true for me. The lady working in the hamam was so good. The breakfast was amazing and delicious.

Stayed in April 2022

The AC/Heater didn’t quite reach accurate temperatures, the warmer wasn’t operational, and the hamam hours for women are restricted to mornings.

I love the old architecture and furnishings. it’s quaint and quiet with exceptional staff. I don’t know how to spell his name, but Sunar went out of his way to help whenever he could, and he did so with a huge smile on his face. The breakfast was fabulous!

Stayed in May 2022

Loved the breakfast!!! Super clean room, comfie bed, cool and historical hammam, great service, and close to Old Town. Highly recommend.

Stayed in May 2022

Nothing I could think of. Even if I tried really hard. Maybe the room could be a bit bigger, but this is really an insignificant detail.

The stay was exceptional. Breakfasts are more that you could wish for and you can try many local delicatessen in this way. The receptionists are super helpful. The main attraction for us was hammam and the massage we ordered- it was one of the best experiences of my life. It is really worth its price. Also because it is 5 minutes away on foot from anything in the Old Town.

Stayed in May 2022

The lighting and the layout of the room was poor. Could not watch TV from the bed. The room only had accent lighting. Very difficult to see to read or pack bags.

Excellent breakfast. Great location. Very friendly staff.

Stayed in April 2025

The room was disappointing. Broken door into bathroom and damp ingress on wall Wallpaper coming off wall and evidence of damp on the plaster. Asked re parking via email prior to stay and was told it would be dependant on availability. When arrived and asked I was advised that it had to be booked in advance and that I was told this by email. This was not the case. Later on in day we witnessed some other guest checking in and the same man on reception told her although they had no space they could see what he could do outside the hotel and went outside with her to direct her to park directly on street outside hotel Entrance. Totally different from what he told us or how he treated us. Totally unacceptable really The response from hotel to this review was that the other guest had booked earlier. I am unaware of this but what I know was that when I emailed hotel about parking was told it was subject to availability. Not what I was told when I arrived I was told that I had to book. How could I book If it was subject to availability ? How did other guest book a space ? I was neither told st any time that I could park outside hotel we were told that it had been explained to me that I had to book and it was impossible to park in hotels space. This is clearly unacceptable to be treated differently from other guests.

Great location and very central

Stayed in April 2025

I requested a quiet room, and my room was three meters from the street. The hotel should have told me that the quiet room was not available. Instead, they said nothing, accepted the booking, and we only found out when we got there. People walked by my window and I could hear them talking.

Breakfast was ok, a little repetitive. I was unfortunate that I had diarrhea on my second day after breakfast.

Stayed in April 2025

The room was different than the photos, so we paid extra to change the room, we were told that the room photos on the hotel profile is belong to their premium room, this was a bit disappointing. There was complimentary biscuits on the table, but they were not in a covered pack, all open, I have never been sure how long they have been waiting for on the table. TV channels were not enough. There was a kettle but we needed to check tea bag and coffee all the time, they should have refresh them regularly. Breakfast was a bit below our expectations.

Location is nice and quiet but really central. The room was big. Hamam was a good experience, Hamam staff was helpfull and friendly.

Stayed in April 2025

Breakfast could be greatly improved and ends a bit early, the staff were not the friendliest for that experience. The baths area needs a bit of a deep clean and small renovation. It feels like it’s become a bit run down over the last few years but was still enjoyable. The room was comfortable but not outstanding. The staff seemed a little lackadaisical. But were mostly helpful.

The hotel is located in a very historic and beautiful building, the restored baths are worth visiting for the architecture alone. Location of the hotel is excellent. I always prefer historic hotels over modern new facilities for the atmosphere, and this hotel meets the requirements.

Stayed in February 2025

The entire facade was covered up for repairs, so on arrival hotel had no character and did not look like photo. Room (single bed garden view) was very odd shaped, it was cold. They brought us an electric heater. One bed had NO plugs or side table, the other twin bed had 5 plugs. Room was a long rectangle, ackward shape. Spa was not very hot.

breakfast was good. location was good.

Stayed in November 2024

I think they could work on breakfasts; get a proper expresso machine with local beans& offer expressos, cappucinos etc. Also offer their domestic coffee. The bread assortment needs work too. You have great pastries everyegere. Maybe local jans? Mini bars are empty. Don't offer a kettle bet then offer 2 sachets of Nescafe- put some care in.

I thought the staff were delightful. Very helpful. We had a great room with authentic charm. Our friends room, at almost the same price was much smaller. But still charming.

Stayed in October 2024

Cant complain really

Breakfast healthy, tasty, home cooking

Stayed in September 2024

We didn’t have hot water for a couple days in the shower. Also, the hammam staff were super nice but the facilities could be a little cleaner.

Best breakfast I’ve had in Bosnia.

Stayed in September 2024

Twin room is awful: feeling you sleep in the corridor. Outside was renovated works which disturbed from 7AM. Breakfast is also poor.

Staff was great. Location is perfect

Stayed in October 2024

Breakfast, sewer smell in bathroom, very limited channels on TV.

The hamam and Ottoman furniture throughout the hotel.

Stayed in September 2024

I think the place is over priced. We paid 103 euro for one night and the standard isn't high enough comparing to other hotels in the same price range in Sarajevo. The breakfast was very strange and we actually had to leave and buy breakfast outside instead, there was no buffet and very limited options.

The location is great, super close to the old town with lots of restaurants etc. The staff was very helpful and friendly.

Stayed in September 2024

Our rooms were at front of hotel on ground floor and we would not recommend these. Cars park along pavement on this side and most of the time, you will have a car parked right up against your window. The breakfast is quite limited.

Hotel is in a good location and is very pleasant on the inside. Staff are very helpful and professional. Rooms are comfortable.

Stayed in August 2024

The room was very dim and old fashioned. The window is right on the street so no privacy if you open the curtains. There was something that looked like a fridge in the room but it made a loud beeping and didn't work so we were advised to unplug it. The baths were ok, but cleaning materials, mops sitting around - could be a bit tidier.

The receptionist and the breakfast team were very friendly. The location is good for visiting the old town area.

Stayed in July 2024

The room was quite dark faced out onto the busy street with traffic whizzing by. The weekday receptionist was not overly helpful when we needed help with that car on the first day. He often showed very little interest in helping or giving advise. The evening receptionist on the other hand was extremely pleasant and helpful. We booked massages in the hamam spa and I found it quite disappointing. We booked them afternoon before and when we turned up the next morning they didn’t really seem to have anything written down etc. there was very little guidance once you got in there around procedures etc. I had a ‘Lumi Lumi’ massage and although the masseuse did a good job it was far from a relaxing spa experience. People were constantly coming in and out and having concerns while I was trying to switch off and relax. The door to the spa reception was left open so I could her everyone else’s complaints/queries. The bed was old and tired with ripped leather which was not the most comfortable to lie on. My mother had a hamam and a massage but the massage was given on a slatted wooden bench again not very conducive to relaxing.

The location to and from the old town etc was great.

Stayed in July 2024

2 single beds at either end of a long narrow room.

Central, clean, authentic

Stayed in July 2024

No airconditioning for first 2 days, fixed after then

Good location

Stayed in May 2024

Hotel feels a bit neglected. Rooms are in the ground floor and street outside the window is quite busy, full of cars and pedestrians. Also bit dark and humid.

Nice hotel in the central location of Sarajevo. The best part is hotel staff which is very friendly and helpful, also hamam is great.

Stayed in May 2024

The room was really hot, and there was no ac.

The location was great within walking distance to the old town. Breakfast was ok and the free parking really useful.

Stayed in March 2024