Attention to housekeeping was spotty. On arrival day we were early and popped in to the bar. It was not open, however, dirty glasses and bottles were stacked on the bar and scattered over several tables. Strong smell of cigarette smoke in our hallway and room our second night . We were offered to move rooms but no other resolution from the staff who stated it could not be addressed.

Excellent location near the train station to use as a home base to explore Belgium. Room was modern and comfortable. Excellent value with daily breakfast .

Stayed in April 2025

The air conditioning didn't work because the wall control was broken and there were no tea or coffee making facilities in our room.

Stayed in March 2025

Good location, large and comfortable room.

Stayed in March 2025

Location

Stayed in February 2025

Some information about how to get to the parking garage and the rooms are old. Power socket hanging off the wall and the television never worked.

The location. It is an old building parking is an issue.

Stayed in March 2025

Nicely located hotel. It has a big town charm. Even though located on a busy street, inside it provides calm and rest.

Stayed in March 2025

There was no water in the room, which would have been welcome checking in at midnight . The room was cold and the heating unit kept on making noises every ten minutes , I couldn’t turn it off .

The location in the city next to the train station

Stayed in March 2025

Check in went not good. I’ve received a smaller room than expected, they mixed up names and reservations. I wanted to extend the stay because my partner had a severe migraine but it was not possible due to mixing of reservations. Reminder me four times to checkout for the room in 20 minutes.

Comfy bed

Stayed in March 2025

Close to train and in city centre

Stayed in February 2025

It seams they have issues with windows in general as same was reported by other travel mates in our group - it is not possible to close widows properly and as a result it was cold in the room.

Very good location, interior a bit outdated, but room is clean and you will have everything you need.

Stayed in March 2025

we payed for a breakfast but didn't have it because we left earlier in the morning. we wished that we could have something to take with us but we didn't unfortunately.

th hotel is very good. we had an amazing time in it. Nice personal 👌

Stayed in February 2025

The rooms are a little outdated.

Located right by the train station

Stayed in December 2024

Not enough staff in restaurant. Breakfast was chaos with long waits for a seat and food items running out.

Location is brilliant, footsteps from the train station and easy walkable access to everything. Surrounded by restaurants and close to the Chocolate Experience.

Stayed in December 2024

No light on ceiling, spot sockets were empty, only a desk light and bed light working. Not possible to heat the room only cold air running out of the heating system. (room 710)

Location

Stayed in December 2024

the heating did not work

breakfast was ok like usual

Stayed in November 2024

Bathroom needs a walk in shower, as the bath is not stable and there is nothing to hold onto when stepping out of a slippery bath. The shower head also needs fixing so it doesn’t move when the waters turned on. heating/ air conditioning the is room very cold and then really hot, but unable to regulate it.

Location , good breakfast selection.

Stayed in December 2024

Small lifts

Location

Stayed in November 2024

Cleaning staff, her attitude wasn’t good. We told her to wait coz we were getting ready but she still forcefully entered the room and started changing the bedsheets. She was saying something which we didn’t understand coz of language barrier probably Dutch language

Room was good

Stayed in November 2024

The room and bathroom were too cold.

The staff were truly helpful and welcoming. Nice breakfast, too.

Stayed in November 2024

I can't say the same about Belgium. I've traveled a lot, including Brazil, and I've never been stolen. 15 minutes in Beigium and I was immediately stolen, costing more than €2,500. Belgium never again.

The hotel met my expectations and I have no complaints.

Stayed in October 2024

Great location, friendly and helpful staff, clean and comfortable rooms. Breakfast buffet was comprehensive, but under stocked on a couple of days.

Stayed in October 2024

Decor could be updated , its quite dark and has been the same for over 10 years. Breakfast room is a bit impersonal and lacks the buzz it used to have now that it is downstairs.

Location was very convenient , 5 mins walk from the train station. Staff are very helpful and polite. Bedrooms comfortable.

Stayed in October 2024

Alles ok

Ligging, stipt personeel

Stayed in September 2024

Information about parking. Poor communication (whether by Booking.com or the hotel). I specifically selected accommodation with parking when booking with Booking.com. It turns out there is no parking! Had to park some distance away - 29 Euro per 23 hours. Getting in and out of Antwerp by car is horrendous! Beautiful parts in the City but we won't be coming back.

Good location. Pleasant, spacious and immaculately clean room. Excellent breakfast.

Stayed in October 2024