I had a locker on my lock and on my last day the lock was destroyed and thrown into the trash can along with another person's lock too. the area around the lock was all scratched up. Nothing was stolen . Yet, someone had rummaged through my things . It was very creepy. The shower room smells like hell. The mold smell is pretty pungent. There was a mysterious suitcase in the room for about 5 days. The owner dropped it off but then he left and didn't return for many days. I found out later that he was in the hospital.

Denis and Alberto bent over backwards to make sure that I was comfortable and happy during my stay. The bed is the most comfortable bed of all time. The breakfast was a great bang for your buck. The location was perfect.

Stayed in February 2024

The Hostel Lapp is a perfect example of a capitalist economy of resources to obtain the maximum profit. I booked a shared room and was aware of its implications. So, I was assigned a bed in a shared room: bed number 1. The thing is that this bed (which is in the upper part of a bunk bed) is perfectly placed 10 centimeters from the air conditioning exit. So, the noise is constant (more than as if you are inside of an airplane) and my throat was in the worst condition after spending a night so close to constant air flowing. One other thing puzzled me, the other bed in the room (another bunk bed) has curtains that gives some privacy and protects the user from the light when another person switches on the lights to enter the room or wash their hands (the wash basin is in the side of the beds). So, why do some beds have this "plus" and others don't? Should I pay extra money to have it? I didn't see anything on the website to indicate it when I booked my reservation...

The room is clean, the breakfast looks very good (I didn't have time to enjoy it), and the staff is sympathetic.

Stayed in March 2024

No bathrooms out of the room (if i’m not wrong). It would have been more peaceful and comfortable in the room if bathrooms were outside.

The bed is very comfortable. I appreciate the curtains so much !!! This hostel is modern, clean and it seems to have a lot of activities for travelers.

Stayed in February 2024

Staff didn't seem bothered about pushing any activities. There is supposed to be something every night, I was there 5 nights and saw 0 activities happen. No kitchen which was annoying but I knew that before I went. Having to pay for the locker felt REALLY cheeky, never had to pay to store luggage before in a hostel. Also, just a personal thing, I didn't like the fact that you only option was the ensuite toilet. There was one toilet in the bar for women but shared showers and loos would have been good. The showers were also a bit smelly.

Comfy and clean. Good prices for beer during happy hour. Great location.

Stayed in February 2024

there was a loud noise (unknown reason) in the room. I asked for switching room and was not allowed. Then, I asked for refund and the staff refused cuz i have used the bed. How ridiculous the rationale was. The staff was extremely not helpful and the experience was really bad.

Stayed in February 2024

The staffs were kind and helpful. The bed was clean and comfortable enough. Good location.

Stayed in December 2023

I was in a top bed and the ceiling was a little bit low and also il wasn't exactly freshly painted. Also, from the pictures I didn't realise that only 2 out of 4 beds had a curtain. I had a bed without the curtain. It's not the end of the world, but I would've preferred having a curtain.

Great breakfast. Great check in.

Stayed in February 2024

Rooms way too hot! Couldn’t sleep.

Stayed in January 2024

The climate control is horrible. There was no way to get fresh air into the room. A window couldn’t be opened. The air conditioning could only blast out hot (really hot) air. When we mentioned this to the staff we got a regular fan. This just moves air and the temperature or fresh air was not improved. To top it off, our shower only gave out cold water… We went here in January so a warm shower would be nice. For 250€ for two nights I would definitely not recommend this.

It was clean and location is oké

Stayed in January 2024

No self catering facilities Lock on toilet door in dorm broken Tricky WiFi - had to keep registering

11am checkout

Stayed in January 2024

Location is for away from the main station. Curtains only on some of the beds, which is very strange.

Nice build in comfortable bunk beds. Very spacious rooms for four people.

Stayed in November 2023

Noisy curtains. Unfair space distribution in dorm rooms. Annoying wifi log-in. Dirty bathrooms combined with corporate-feeling public area.

Stayed in January 2024

The wifi was very choppy in the rooms and barely worked for most of us. The showers had an odour from the drains and needs to be cleaned.

It was very close to the metro and easy to walk to. The location is close to grand place making it ideal to visit those areas. There was also options to have a buffet breakfast which was very nice!

Stayed in December 2023

Toilets are located inside rooms and you can hear other people go - not a big deal, but might be important to know for those who want a bit more of privacy / worry about having to go at night and waking up roommates No hair dryer in the room

Clean rooms and beds, great location, lovely staff and nice common area

Stayed in January 2024

Staffs response

My first night was difficult. Had some people in the room talking late into the night. Then showering at 1:30am in the morning. Then their alarm on their phone going off every 30 minutes. Reported to staff but stated they were full. Next day changed rooms. First was given bed that was dirty and slept in. Finally gave me a proper bed.

Stayed in January 2024

Everything

The experience was pathetic and the breakfast was a waste

Stayed in December 2023

The bathroom and toilet are inside the room, so I heard the noise when people used the toilet in the middle of the night. It got smelly too

The staff is friendly and facility is great The location is in the central, so it's close to many tourist attractions

Stayed in December 2023

The hotel is super noisy, rooms are not insulated, you can hear everything (stayed in 104). Noise comes from the reception area and the bar (even after midnight), from the other rooms, pretty much from everywhere, making it impossible to sleep and rest properly. Hotel needs renovation (e.g., dirty walls on the stairs, old elevators, dehumidifiers in the corridor). Room bathroom old and dusty. Price too high for what you get, breakfast options limited and very crowded in the morning, coffee machine not working any of the three days. Staff makes a good effort but it is obvious that management goes with the high demand of Brussels and does not care. The remarks were provided to the management by email on the first day, never received any reply. I still wonder why the hotel has good reviews (maybe because of the dormitories). Overall a huge disappointment and not recommended

Central location, friendly staff doing their best, pretty much that's it

Stayed in December 2023

They charge me 7 euros for charger converter, lift is very narrow

The cleaned room, easy of checking, good location

Stayed in December 2023

I booked another night and was moved to a 6 bed room but the problem is with the shower in the second room (6bed) the water in shower is boiling and no possibility to cool it down even with moving it to the max right

Location is very good

Stayed in December 2023

I was assigned to a bed that the lock was broken. After showing the reception guy, he changed me to another bed. After leaving my bags there to go out, I returned to the room and realized the outlet neither the internal light of my bed was working. I went to the reception and talked to Otto, who said he couldn’t do anything because the hostel is full. So I asked him what should I do to charge my phone and his answer was to put near the sink, in another outlet. I asked if something happened to my phone while charging, for example, another guest drips water on it, if the hostel would be responsible, his answer was: “do you think this is a 5 star hotel?”. He said someone has been to the room but they thought I was on the the bed and didn’t even care to check (because I was not). My point is that they know, before I told Otto, that the electricity was off in that bed, and still sent me to the bed. I was so negative surprised with his talk and his attitude, that I decided to go out. After returning, he said they refunded me part of the first night and he gave me 2 welcome drinks (which I didn’t even use). The refund was $20 which I’d rather had the outlet and electricity than having this money back. Otto needs to improve his customer service skills asap.

Location, and the bed is comfortable. Some of the staff, especially the guy from Portugal that works in the reception.

Stayed in December 2023

Not have neccesary facilities such as hair drier, skettle,fridge

Peaceful and lovely

Stayed in December 2023

it was okay

slept well

Stayed in October 2023

The breakfast : very good

Stayed in October 2023

Pillows were flat, streets were loud overnight

Location, breakfast and live music in lobby

Stayed in November 2023