The shower was so disappointing. The smell was so bad and there were so many flies:( And the drain was clogged up:(

The location is very nice:) All of staff were very kind and friendly!

Stayed in June 2023

the room was noisy until 2am with the sound of the shower

clean room and nice staffs

Stayed in June 2023

The airconditioner at the time was faulty and windows could not be opened. The TV also didnt have channels on them. The pillows were small and unconfortable.

It was in the heart of the city. Whatever you need is within walking distance.

Stayed in June 2023

the pictures were very misleading I wouldn’t say this was a family hotel not clean enough too loud for families facilities in the room not good enough water pressure in the shower was awful

nothing

Stayed in May 2023

Between 5:30-7:30am, there are two man knocked the door of the entire floor and swiped the card trying to break in! Every ten minutes they did the same thing! Me and my friend are terrified and in the noon we told the staff what happened in the early morning, the staff said because they were drunk and one of their group friends was staying in our floor which doesn’t make any sense because they did every! Ten! Minutes! In the end of the conversation, the staff even tried to blame me and my friend did not inform them at that time!

Stayed in June 2023

Wifi did not reach the 5th floor where my room was. Hostel was in a good location to walk anywhere however I didn’t feel the safest on the street immediately outside - lots of lingering men, catcalling etc. Not fault of the hostel but worth noting for solo female traveler’s

Comfortable bed and great privacy with the curtains in the bed. Toilet and shower in room was good

Stayed in June 2023

the water pressure in the shower was a dribble and took 3 mins to heat up. the shower was also in the room with no real privacy because it is so tiny and therefore was also kind of gross. the breakfast wasn’t vegan friendly. and some of the activities they organised were just happy hours so you spend money at the bar but made it hard to make friends.

clean and friendly, they attempted something social for people in the hostel most days. beds had curtains. good location in walking distance to most things

Stayed in May 2023

you have to pay to leave luggages in the hostel + when I was having breakfast but lost my “breakfast card” a person from the staff was a bit rude to me

location, rooms, breakfast

Stayed in May 2023

Paying extra for towels is a bit much these days. Also while the free WiFi worked well downstairs up on the 6th floor it was nonexistent. I stayed in a shared room which was fine but the lockers were slightly too small for a rucksack and the whole room smelled of blocked drains.

If you really must go to Brussels then this place is very well placed. Take the metro line 3 or 4 from gare du Nord or gare du midi to the bourse stop and the hostel is very close. The staff were great and helpful even when I checked in at 11 pm

Stayed in May 2023

the showers were terrible: roof looked as though it would cave in from all the mould, all the water came from one hole which was very unpleasant. reception area had a strange smell of poop most of the time. apparently it’s soundproof but it absolutely is not, could hear everything going on in the dorms nearby. the washing machine was also disgusting and full of sludge and hair alike.

the staff were wonderful and the location was perfect.

Stayed in May 2023

Honestly I didn't like the fact that you need to pay extra to storage your bag if you arrive before the check in time. I understand that they offer the storage services but if you are a host of the hotel I don't see why they will ask you to pay for that service. In addition, the hotel is not really new, it has some years so you can see some imperfections in the building. For sure a better cleaning could help to give back some fresh and clean look.

The location. It was close enough to everywhere by walking.

Stayed in May 2023

We lived there in a private room for 3 nights, there was no room cleaning at all. They didn't specify when we booked the room. We wouldn't have stayed here if we knew there would be no cleaning. We were also not provided with any change of towels and toilet papers... We paid hotel price for this private room and it's poor value for money.

Great location

Stayed in May 2023

No padlock provided for the storage. Cold-hearted roommate.

Nearby to Grand Palace. Comfort bed and with curtains for privacy.

Stayed in May 2023

The Wi-Fi didn’t work in my room

Very clean and comfortable

Stayed in May 2023

There was strong smell of humidity and leaks in the reception. We have made checkin online in and pay in advance, but room was ready at 15, we arrived at 10. Directions to visit EU Parlament were incorrect, we lost time because of that.

Most of staff is open to help and friendly. Breakfast is good enough, variations of food. There are games/activities organized each day, we didnt attend but it is worth mentioning.

Stayed in May 2023

Location and breakfast

Stayed in May 2023

the wifi connection was bad. I’ve tried many times to login but it keeps failing.

The staff is very friendly and helpful. The room is clean. the location of the hostel is excellent because you can walk to Grand Place around 5 minutes and 10 minutes to Brussels Centraal Station.

Stayed in April 2023

the smell in toilet since it's shared in the room and doesnt have exhaust fan or window. would be nice if theres an air freshener

rooms has own toilet and the beds are comfortable

Stayed in April 2023

after using the shower room , next day you can find some small flies on the wall or ceiling.

Stayed in April 2023

Although advertised as air conditioning, the hotel really doesn’t use this system. they have some kind of air recycling that doesn’t provide the right setting. The rooms also don’t have a window that opens so you rely on this air recycling process to circulate air, problem is it doesn’t really work, so rooms are hot and feel stuffy. if you’re prone to allergies (like I am) this will be terrible for you!

The location was excellent and staff very nice and helpful, the hotel has also a cool vibe and has many activities and options to enjoy inside the facilities.

Stayed in April 2023

Only lacking was the hair dryer. No towels as well. Quite on the expensive side, but the other options in brussels were more expensive.

Good location, close to the grand place. Breakfast was quite good, totally worth it. Beds came done, with curtains which is always a good addition. Shower with consumables. They had also happy hour during evenings offering a free beer and a get together with the other guests.

Stayed in April 2023

The room was really small+ it was also very loud. It smelled like in a public toilet in the meeting area, where you were supposed to have breakfast + bare minimum of hygiene when it comes to tables etc. The girls from the reception desk responded very slowly to any requests. Generally it seems like a place for young people who don't mind to pay lots of money without expecting to get any good quality. I would not recommend this place.

We liked just the location, because it really was in the city center and near most of the tourist attractions.

Stayed in April 2023

Some of the staff were not very kind, e.g. speaking bad about other guests loudly. But most of them were great.

Location is good for train traveller. Close to city centre.

Stayed in February 2023

The shower in my room was terrible. It was broken and didn’t have a head on it.

The staff were great and location was awesome!

Stayed in March 2023

Wifi was spotty and most of the time it didnt work at all. (reception told me that they have a router problem when connecting to iPhones) The dryer in the laundry area stopped working halfway through and you had to put in coins again for it to operate.

Great location very close to Grand Place and near the metro. Room was clean and staff were helpful.

Stayed in March 2023