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Reviews of Safestay Brussels Grand Place 3 stars

Rue Grétry 53, 1000 Brussels, Belgium

#160 of 194 hotels in Brussels

Guests' Choice

Review score

Based on 2224 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.3

  • Location

    9.3

  • Facilities

    7.2

  • Staff

    8.2

  • Value for money

    7.6

  • Free WiFi

    7.7

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Showing 976 – 1000

  • Reviewed: 28 September 2022

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Ensuite
    • Stayed 2 nights
    • Submitted via mobile

    Too small for 4 peoples it doesn't correspond to the picture Too noisy we can hear the outside the other people in the other room The mattress too hard

    Only the position of the hostel

    Stayed in September 2022

  • Reviewed: 28 September 2022

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Bed in 10-Bed Mixed Dormitory Room Ensuite
    • Stayed 1 night
    • Submitted via mobile

    wasn’t clean

    Stayed in September 2022

  • Reviewed: 26 September 2022

    1.0
    STRANGER OPENED MY DOOR - DO NOT STAY
    • Leisure trip
    • Solo traveller
    • Single Room Ensuite
    • Stayed 2 nights
    • Submitted via mobile

    It was the worst experience of my life, a STRANGER OPENED MY DOOR (in my private room) at 3am and then at 5am! The hotel has an app for your keys which is clearly not secure enough as you have people BREAKING THE SECURITY! DO NOT STAY THERE! I complaint with the hotel reception and left the place straight away (even though I booked 2 nights). I still haven’t gotten a refund and don’t think they really care. Terrible experience! I also took a picture of the person that opened my door!!

    It was the worst experience of my life, a STRANGER OPENED MY DOOR (in my private room) at 3am and then at 5am! The hotel has an app for your keys which is clearly not secure enough as you have people BREAKING THE SECURITY! DO NOT STAY THERE! I complaint with the hotel reception and left the place straight away (even though I booked 2 nights). I still haven’t gotten a refund and don’t think they really care. Terrible experience!

    Stayed in September 2022

  • Reviewed: 23 September 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Ensuite
    • Stayed 1 night
    • Submitted via mobile

    you pay for luggage store

    location

    Stayed in September 2022

  • Reviewed: 21 September 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Bed in 10-Bed Mixed Dormitory Room Ensuite
    • Stayed 1 night
    • Submitted via mobile

    Sadly no real community rooms and nothing to comfortably hang out...

    The location is soooo good, super close to the Grand Place and the Delirium bar. Love the curtains on the bed, it gives you a bit of privacy!

    Stayed in September 2022

  • Reviewed: 20 September 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Ensuite
    • Stayed 1 night
    • Submitted via mobile

    I left my earbuds at my bed and they disappeared!! The hostel couldn't do any thing about it !!

    It's located at the center

    Stayed in September 2022

  • Reviewed: 19 September 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Ensuite
    • Stayed 1 night

    nothing

    location

    Stayed in August 2022

  • Reviewed: 18 September 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Ensuite
    • Stayed 1 night
    • Submitted via mobile

    We all had to wait ages for cheking on the top of that the guy at the reception wouldn't check me in because first I had to download and fill in necessary forms, axxx it was veryyyy long !!!haah at list I was only for one night

    The location!! Very clean hostel

    Stayed in August 2022

  • Reviewed: 13 September 2022

    10
    Exceptional
    • Leisure trip
    • Group
    • Bed in 4-Bed Mixed Dormitory Ensuite
    • Stayed 1 night
    • Submitted via mobile

    All good

    Stayed in September 2022

  • Reviewed: 13 September 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Ensuite
    • Stayed 2 nights

    Good location, right in the centre!

    Stayed in September 2022

  • Reviewed: 13 September 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Bed in 5-Bed Female Dormitory Ensuite
    • Stayed 2 nights
    • Submitted via mobile

    everything is fine, location - city Centre, like it

    Stayed in September 2022

  • Reviewed: 13 September 2022

    9.0
    Overall a good experience
    • Leisure trip
    • Solo traveller
    • Bed in 8-Bed Mixed Dormitory Room Ensuite
    • Stayed 2 nights

    There was no provision of showergel, which I believe they should mention when booking. Plus the locks to the bathroom were off, that area needs a focus

    The staff was very composed and helpful

    Stayed in September 2022

  • Reviewed: 12 September 2022

    5.0
    basic, clean and very noisy
    • Business trip
    • Solo traveller
    • Triple (Bunk & Single) Room Ensuite
    • Stayed 1 night
    • Submitted via mobile

    very noisy

    Stayed in September 2022

  • Reviewed: 11 September 2022

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Ensuite
    • Stayed 1 night

    No common space. You have to pay to let your luggage in the locker if you arrive earlier than check-in time

    The location is great, and I think they try to group female solo travelers in the same room, which is great. Very clean as well.

    Stayed in September 2022

  • Reviewed: 11 September 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Bed in 8-Bed Mixed Dormitory Room Ensuite
    • Stayed 1 night
    • Submitted via mobile

    its noisy street outside

    well organised, 24hours open reception desk,

    Stayed in August 2022

  • Reviewed: 10 September 2022

    1.0
    • Leisure trip
    • Solo traveller
    • Single Room Ensuite
    • Stayed 2 nights

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 8 September 2022

    3.0
    Not good
    • Leisure trip
    • Couple
    • Double Room Ensuite
    • Stayed 1 night
    • Submitted via mobile

    Way to hot. No air circulation. High humidity. Really small. The staff was not friendly. The bed was bad. One of the worst experiences we ever had.

    Stayed in August 2022

  • Reviewed: 3 September 2022

    4.0
    facilities, staff & location is superb but two things are bad. Vehicle noise in street all the night & lift was
    • Leisure trip
    • Couple
    • Bunk Twin Room Ensuite
    • Stayed 2 nights
    • Submitted via mobile

    much vehicles noise in the street . you can sleep all the night.

    location and cleanliness was superb.

    Stayed in September 2022

  • Reviewed: 2 September 2022

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Ensuite
    • Stayed 1 night

    There is no common and wide space to meet other people, chill, make some phone calls or work on the computer. You find yourself having to sit in the staircase to make a phone call. The neighborhood is touristic so it's noisy. One receptionnist was nice (girl), the man (duty manager) was not.

    The place is clean, the beds are comfy, you can close the curtains around you if you want privacy. The location is excellent.

    Stayed in September 2022

  • Reviewed: 2 September 2022

    10
    Thanks to the workers, I solved my lost luggage problem.
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Ensuite
    • Stayed 2 nights

    All workers were extremely nice.

    Stayed in September 2022

  • Reviewed: 1 September 2022

    1.0
    i asked about invoice but they didnt gave me and guy from reception behaving like he his boss and try to make my scam
    • Business trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Ensuite
    • Stayed 1 night
    • Submitted via mobile

    i had Allegry on my skin because of wątek

    staff were so rude

    Stayed in August 2022

  • Reviewed: 27 August 2022

    1.0
    I prefer hell
    • Leisure trip
    • Solo traveller
    • Bed in 8-Bed Mixed Dormitory Room Ensuite
    • Stayed 3 nights
    • Submitted via mobile

    They charge you even for the lugguage room (3 euros). Also for towels or breakfast. The inner patios of the building are just dickensian. The men at the reception are very rude, not professionals at all. I had an emergency with my mobile and one of them treated me like if I was an unknown person from the street. The wifi signal is weak, the light comes and goes at night. They use and app for not using cards or keys. When you're on the line for checking in they tell you to download it. The rooms don't even have a sad chair for sitting down, just nothing. There is no chill out area, no kitchen, no microwaves, no water for drinking but in bathrooms. Just a breakfast area with some chairs and tables, nothing else. It is clean doe to the fact that they exploit a young girl in the mornings. I don't think this is a touristic professional enterprise, it's more like a mafia ready to make easy money. 40 euros a bed of ten means 400 euros per room, and they have soo many. It was just the worst hostel I've been in my entire life. And I've been around 30 in all Europe. Go somewhere else, it can't get any worse. I booked for 3 nights and I checked out on the second. Anything but sleep one more heat wave and no fans in the rooms.

    Stayed in August 2022

  • Reviewed: 24 August 2022

    1.0
    Impossible to sleep for multiple reasons and unhygienic to not have soap by the toilet.
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Ensuite
    • Stayed 1 night

    The floor is very creaky so any small movement form a person walking will be magnified into a loud sound that will wake everyone up. The bathroom did not have soap. Very unhygienic if the occupants of a dorm with many people can not clean their hands after going to the bathroom. A lot of party sounds is likely to be heard at night because of the location. I arrived late with the only intention to sleep and leave in the morning, but it was completely impossible to get any sleep at all, and my next day was ruined because of it. They do not offer or sell earplugs for a chance of sleep. They charge money to keep one piece of luggage for 1 hour. Any person will have access to that luggage by requesting the luggage key at the reception, a fee not common in other hotels does not mean a more safe storage of the luggage.

    Central location. Staff was fine.

    Stayed in July 2022

  • Reviewed: 23 August 2022

    4.0
    Couldn't sleep even on a moderately hot day because of poor ventilation. They didn't offer any shampoo or soap o
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Ensuite
    • Stayed 1 night
    • Submitted via mobile

    Staff behavior Didn't have shampoo or soap or anything It got really hot, couldn't sleep. Poor ventilation

    Location Somewhat cleanliness

    Stayed in August 2022

  • Reviewed: 21 August 2022

    1.0
    Worst place I paid for
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Ensuite
    • Stayed 2 nights
    • Submitted via mobile

    The staff was extremely rude and racist and took forever to check me in. . There should be proper classes for them to learn basic manners. . No toiletries were provided as mentioned on their website. . Even I had to buy the lock separately for the lockers. .

    There was nothing to like about this place.

    Stayed in August 2022

Showing 976 – 1000

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