A good night's sleep was the biggest issue. Sadly our bed was incredibly uncomfortable, obviously a bed is personal preference but it was just way too firm, almost like it was brand new? (Who would complain about a new bed eh!) It felt like sleeping on a yoga mat on the floor. We both woke up achy everyday. It was also very warm in our room and the Aircon did nothing, you can't open the window either. Even the hallways felt suffocating. We didn't sleep very well the entire stay, despite it being so quiet!

SO close to the Eurostar! Friendly staff. Room decor was modern and a good size. Shower and bath both brilliant. Very quiet. We had room service the first night which was really good. About a 25 min walk to the center, the surrounding area was a bit rough around the edges like all cities but we walked in and made a nice day trip.

Stayed in December 2022

soap container was empty

very close to Brussels midi station comfortable tea and coffee in room

Stayed in December 2022

The airconditioning did not work. We were offered another room for the second night. On one hand positive but also quite a hustle.

Modern and functional design. Centrally located. Hotel staff reacted promptly to requests before our arrival.

Stayed in November 2022

well, the speakers in the room should be update to at least Bluetooth as the one we had was for an old iphone model. but this is just a little detail

good room size perfect location, walking distance from the city center and great to catch my Eurostar back to london

Stayed in October 2022

the room was really warm, even if it was quite cold outside. The airco did not work properly to cool it down. all and all a bit of an unpleasant night because of that.

room was modern, clean and all functionalities present. Breakfast was with a lot of options and high-quality food. Staff was helpful and friendly.

Stayed in November 2022

The area did not feel safe in the evening, the shower was leaking, gym is very small.

The size of the room and breakfast were good!

Stayed in November 2022

nothing

location, comfort, clean

Stayed in November 2022

surrounding area

very good breakfast sauna ironing press in room.very clean and smart hotel

Stayed in November 2022

gloomy decor in restaurant/bar

location

Stayed in October 2022

HATED the design of the shower. huge step over a wall to exit tub, floor of which was very slick when wet. I am tall and fit and felt uncomfortable exiting shower. they need to install a hand rail for easier entrance and exit from tub/shower. attractive bathroom but horrible functional design.

clean, comfy, breakfast opened early, so close to train station, easy walk to interesting parts of town

Stayed in October 2022

Everything was good

Stayed in October 2022

Stained carpet in room, lack of enough tea bags and milk. For the price paid expected more

Location for station excellent which is why we stayed there

Stayed in October 2022

Good service, well cleaned

well located ever

Stayed in October 2022

n/a

Amazing hotel! Breakfast was incredible! Good location - next to the Eurostar and approx. 20 to 25 minute walk to the city centre

Stayed in October 2022

nothing

very smart

Stayed in September 2022

The breakfast was incredible

Stayed in October 2022

nothin

location, stylish and breakfast was jaw dropping fabulous

Stayed in October 2022

window sir as it was towards rail station,

cleanness

Stayed in October 2022

Food was a bit fidappointing

Clise to public trans

Stayed in October 2022

I am happy about the hotel.

Very good location as the hotel name indicates but pls note the station is not within the old town. The room was clean and comfortable, with a good value for money.

Stayed in September 2022

Area around the hotel is quite dodgy

breakfast quality was good but choice was limited. room was spacious with a comfortable bed and good shower.

Stayed in September 2022

Right by Eurostar and Thalys. Easy to get to the centre. Clean and quiet rooms.

Stayed in September 2022

Rates could always be cheaper.

Great staff. Special shout out to Guido and Ritcher in the Victor restaurant. Your customer service skills were exceptional. Was great seeing your patience and spirit of excellence as you manourved round a large group booking but also all the other customers. You did great!!! Food was perfect. Location was great for my needs - but appreciate it's not in the social hub area of Centraal. However it was only one stop on the IC to Centraal. That said, Pullman being in Zuid/Midi is a good 'communter/connection' station. Room was spotless.

Stayed in September 2022

Nothing I liked everything

The staff are so helpful and polite, I love the way place very close to centre and most importantly very clean and posh definitely worth the money. I will surely return there again in all my Belgium trips. Thank you to the team

Stayed in September 2022

There was no need for a charge of €50 as a deposit. With my card on record any extra charges could have been charged later. I'm still waiting for the promised refund.

Stayed in September 2022