The indoor pool area was quite small and crowded, although there was a good variety of different temperature and size pools both inside and outside. The restaurant was quite crowded at all times and we had to wait for a free table during dinner time both of the evenings we were there. The restaurant staff took quite a long time to clear up the tables. The hotel room was very large and comfortable but there were tiny pieces of broken glass on the floor when we entered the first day.

The room was very spacious and had a balcony with a great view. The spa centre was excellent with a large number of steam rooms, saunas, etc. There was a great variety of warm and hot pools, although the indoor pool area was a bit smaller than expected and quite crowded at all times of the day (weekend). The food in the restaurant was great, especially the deserts.

Stayed in March 2025

The balcony was not clean although the the furniture was very comfortable

The SPA zone is amazing! The pools are clean and the water has very comfortable temperature. The food was nice as well.

Stayed in March 2025

Perfectly nested near the mineral hot spring Gaiser!

Very convenient location in the heart of Sapareva Banya near the mineral hot spring. I loved the multiple outside pools with mineral water. This hot spring waters help people with bone problems and arthritis and other articulation issues. Sapareva Banya hot spring waters contain sulphates and are the hottest mineral waters on the Balkans.

Stayed in December 2024

non

The spa and swimming pools its part of country club

Stayed in July 2024

I think this is one of the best SPA hotels in Bulgaria

Stayed in August 2024

Not friendly staff Pools not clean

Stayed in May 2024

Awesome hotel and service!

Stayed in July 2024

The staff is smoking outside the hotel and all The time you need them you have to find where they are. I paid for 2 equal apartments, but they provide me 2 with different size. They have to provide a choice to eat on a la cart menu. I feel in the restaurant, like in student canteen.

The SPA is well equipped.

Stayed in June 2024

Very good Hotel. Clean room, nice personal, large selection of food, very good spa centar, free parking. they paid attention to every guest's wish. Perfect

Stayed in June 2024

Food was nice but perhaps a bit more selection would be appreciated

Spa, swimming pools, super nice rooms with space and nice furniture, complementary water, fruit, wine. Small but nice kids centre

Stayed in May 2024

The only thing that could be improved is the surrounding area. Our room was in front of an ugly parking area. Considering that we were paying for a pool view it was pity to have this view.

The location is good, the food is excellent, the facilities are very nice. The Spa is good quality and good value for money. I really recommend this place. The people were also nice and friendly. Overall my experience was good and I will return there with pleasure.

Stayed in May 2024

The air in the pool area and spa was so smelly on chemicals so all got irritated eyes

Great location, clean rooms. Spa is spacious! Great food

Stayed in March 2024

Wonderful hotel. Very convenient for families with children.

Stayed in May 2024

Fantastic hotel in the middle of the bath of Sapareva Banya with SPA inside and big room for breakfast/dinner. Staff is super welcoming and room is big

Stayed in April 2024

Massages are OK (although not among the best we have had in Bulgaria and evening slots are not easy to get).

A repeat stay for us in this sulphurous hot spring hotel. The outdoor pools (a hotter and a cooler one) are totally wonderful, open 08 am till 20-00, nicely done and with excellent hydrogen-sulphide-rich water. Good buffet breakfast and dinner, comfortable rooms with good wifi, convenient parking. Nice walks in the local pine forest if you cross the street and walk up from the hotel.

Stayed in March 2024

Dinner buffet

Stayed in February 2024

excellent breakfast, wide choice of delicious food in the buffet. Superb room with view of the several outdoor spa pools.

Stayed in March 2024

Unlike all other facilities, in the hotel pool area there are certain shortcomings in the finishing details, and one should also think about increasing the acoustic comfort - a suspended ceiling made of suitable mineral plates would help. Also, Aqua Club “Kotvata” needs renovation, but this is not a shortcoming of the hotel.

Very interesting and successful architectural concept of the hotel. Spacious public areas (hall, lounge, restaurant), well-designed and comfortable rooms, large terraces with a beautiful view, thoughtful and tastefully designed interior of the entire facility. Correct SPA facilities with several saunas and steam baths of different temperatures and air humidity. Not so spacious hotel pool area, with several units of different temperatures. The water is warm and pleasant. Next to the hotel, connected to it, is the "Kotvata" Aqua Club, the facilities of which can be used by hotel guests for free. The food in the hotel is plentiful. Breakfast is good and varied, dinner is even better, with some excellently prepared dishes. Especially desserts. The staff is ok...

Stayed in January 2024

There is nothing to do outside the hotel. The hotel is in the valley of Rila mountain but there is no single path for hiking. The bar in the hotel was not very well developed, only one mocktail and no varieties of alcohol. The selection of wines is poor.

The facilities are brilliant! So many pools with different temperature water,and many other SPA rooms. Very children friendly.

Stayed in February 2024

The only thing we didn’t 100% like was the food. The restaurant was nice and the was delicious indeed, but for this type and class of hotel, I think that there should be wider variety of options and overall a bit higher quality.

We hate a great time at the hotel. The SPA centre is not super spacious, but has all kinds of saunas, steam baths and pools and is not super crowded. The room was comfortable and clean, the terrace was spacious and very nice. And for all of that, the price was reasonable.

Stayed in January 2024

Very nice

Stayed in January 2024

The higiene wasn't at the high level from my previous stay.

The SPA facilities and the food are great. The rooms are quite good, with nice view to the town and the mountains.

Stayed in January 2024

Loud Music in the SPA center,in and out..

SPA,variaty of saunas ,pools,Loby..

Stayed in January 2024

The food in the main restaurant! They should work on variety and quality!

Perfect spa zone with different types of pools in and out. Clean and cozy rooms. Very well situated hotel.

Stayed in January 2024