Reviews of Mercure Zürich City 4 stars
Vulkanstraße 108b, Altstetten, 8048 Zürich, Switzerland
#84 of 125 hotels in Zürich
Guests' ChoiceReview score
Based on 1360 hotel reviews
7.8Score breakdown
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Cleanliness
8.3
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Comfort
8.4
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Location
7.9
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Facilities
8.0
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Staff
8.3
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Value for money
7.5
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Free WiFi
8.5
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Reviewed: 19 April 2025
James
Canada3 reviews1 helpful vote8.0Very good- • Business trip
- • Couple
- • Comfort Double Room
- • Stayed 3 nights
breakfast was too expensive, menu selection in the restaurant is limited.
Stayed in April 2025
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Reviewed: 16 April 2025
James
Canada3 reviews1 helpful vote9.0Superb- • Business trip
- • Couple
- • Comfort Double Room
- • Stayed 3 nights
- • Submitted via mobile
Breakfast was too expensive(good selection and quality) and the room was too hot and we could not turn on the cooling system to cool it down The room cooled down by 3:00am - too late for us to benefit
Clean, front counter staff, location good, parking
Stayed in April 2025
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Reviewed: 15 April 2025
Folu
Ireland34 reviews7.0“great”- • Leisure trip
- • Couple
- • Comfort Double Room
- • Stayed 2 nights
room was a bit hot, the weather was quite warm in Zurich that day.
we got upgraded which was very nice.
Stayed in April 2025
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Reviewed: 9 April 2025
Konstanze
Germany101 reviews11 helpful votes8.0“Hotel near train”- • Business trip
- • Solo traveller
- • Privilege Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Near Altstetten train station. I had a newly renovated room, which was really nice! Comfortable bed, work area, extra soap/shampoo holder in the shower, tea/coffee in room. Took a second to figure out that one had to screw in the lightbulbs to make the lamp over the sofa work… Breakfast was good, but not outstanding. Met a lady in the elevator who said her room card had not worked, and when she got a new one, the room was already occupied by someone else - which was kinda concerning. I made sure to bolt my door. A bottle of water would have been nice. Overall good hotel - would stay again (but bring extra locks…).
Stayed in April 2025
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Reviewed: 21 February 2025
Tord
Sweden86 reviews6 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 2 nights
Noise and some kind of ongoing renovation The pillows No coffee maker in the room or in the reception area
Great bathroom Comfy bed Spacious Great location if You visit Swiss Life Arena Easy train-connection to the city centre
Stayed in February 2025
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Reviewed: 15 February 2025
Juma
Oman12 reviews4 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
- • Submitted via mobile
Only the room was hot because air conditioning is central and you cannot adjust the temperature from inside the room
Stayed in February 2025
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Reviewed: 8 January 2025
Amal
Sri Lanka49 reviews5 helpful votes8.0“Great Hotel outside city center near altstetten train station”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 4 nights
Room Size was a bit small as we opted to stay out of the city center we were expecting a larger room which wasn't the case.No coffee making facilities in the room which would have been useful in the cold climate.
Mercure Hotel is located outside the zurich city near the Altstetten Train station.it takes around 10mins to the Zurich Main central train station from here. Since Zurich city center hotels were pricier we opted for this hotel because many days we took day tours, many bus tours start from the main bus terminal which is adjoining the Main Zurich train station which was 10mins away.nearby supermarket was useful.
Stayed in November 2024
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Reviewed: 7 January 2025
Alban
Costa Rica26 reviews2 helpful votes8.0“Good location, friendly staff.”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 8 nights
- • Submitted via mobile
No AC working only heater, room was hot sometimes with no chance of individual cooling. Poor space in bathroom for toiletries. Up to 6 fraud intentes with this reservation. Booking and/or the hotel have a severe issue with that.
Clean, good location, friendly staff.
Stayed in January 2025
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Reviewed: 2 January 2025
Michelle
Brazil32 reviews1 helpful vote9.0“Surprisingly good hotel at a fair cost”- • Leisure trip
- • Couple
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Excellent room, comfortable bed and pillows. Great breakfast. Hotel close to train station that leads directly to the city's main train station in less than 15 minutes.
Stayed in December 2024
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Reviewed: 30 December 2024
Ting
United Kingdom18 reviews7 helpful votes9.0“Overall a very good stay”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Only thing was that we have requested room cleaning service for our day 2 but this was not done. So it was quite disappointing to come back after a long day of citywalk only to find out that the room was left the same condition as when we left it in the morning.
Location was really convenient as its few minutes walk to nearest train station. Hotel was absolutely spotless with all we needed. Staff was super friendly and helpful. They all made us feel welcomed.
Stayed in December 2024
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Reviewed: 29 December 2024
Eric
United Kingdom8 reviews1 helpful vote8.0“For the short time we stayed we had a good time and will come back again.”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 4 nights
The Location was Ok and the Breakfast was good. The room was very nice.
Stayed in December 2024
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Reviewed: 24 December 2024
Olivia
United Kingdom4 reviews8.0Very good- • Leisure trip
- • Couple
- • Privilege Double Room with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
Only issue is the bed sheets were quite itchy not the most comfortable but each to their own.
The hotel is in a great location right near a train station! And parking right outside the hotel.
Stayed in December 2024
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Reviewed: 16 December 2024
A
Turkey18 reviews4 helpful votes8.0“goog chioce come back again.”- • Leisure trip
- • Group
- • Comfort Queen Room - Mobility Accessible
- • Stayed 1 night
far away
worth it
Stayed in December 2024
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Reviewed: 10 December 2024
Joanna
Singapore7 reviews7.0“Overall a pleasant stay.”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
Toilet was a bit small. Water splashed out during showering as the screen was only partially covered. Reception area was small.
Rooms were comfortable. Staff was friendly and helpful.
Stayed in December 2024
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Reviewed: 9 December 2024
Gregory
Switzerland101 reviews3 helpful votes7.0Good- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
No cleaning service even if we required. No curtain between shower/wc and room, so during the night of one turn on the light also the other one wakes up.
We also used in the past this hotel.
Stayed in December 2024
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Reviewed: 8 December 2024
Karen
United Kingdom20 reviews9.0“Good clean rooms, friendly staff and close to station”- • Leisure trip
- • Couple
- • Comfort Double Room
- • Stayed 1 night
- • Submitted via mobile
If anything maybe rooms a bit small
Very clean and tidy, comfortable, close to train station
Stayed in December 2024
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Reviewed: 1 December 2024
Olivier
Switzerland7 reviews7.0Good- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
No coffee/tea/water in room
Clean Convenient
Stayed in December 2024
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Reviewed: 24 November 2024
Charis
Greece7 reviews3 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 3 nights
- • Submitted via mobile
4star city hotel without mini bar, slipers, nespresso machine in the room
location near Altstetten train station
Stayed in November 2024
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Reviewed: 21 October 2024
Anke
South Africa7 reviews8.0“Great location and friendly staff but for the rate a lot missing”- • Business trip
- • Solo traveller
- • Comfort Queen Room - Mobility Accessible
- • Stayed 2 nights
NO fridge in my superior room No tea/coffee station in my superior room Both of these were lacking and I think that the rate you are charging should definitely be included. A LACK OF FRESH AIR IS OF HUGE CONCERN !!! I really did not sleep well due to this fact - I was also told that the air is recirculated -which makes me question if there are airfilters in place that are protecting us ?
Location is great - rooms nice and big & very comfortable beds !
Stayed in October 2024
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Reviewed: 6 October 2024
Sarah
United Kingdom5 reviews8.0“Lovely weekend stay, clean and comfortable.”- • Leisure trip
- • Couple
- • Comfort Double Room
- • Stayed 3 nights
- • Submitted via mobile
No tea or coffee making facilities in the room.
Property was nice, clean and comfortable
Stayed in October 2024
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Reviewed: 28 September 2024
Yvonne
Switzerland1 review9.0Superb- • Leisure trip
- • Couple
- • Comfort Double Room
- • Stayed 1 night
- • Submitted via mobile
Tolles Hotel, modern und stylish
Stayed in September 2024
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Reviewed: 26 September 2024
Candice
South Africa33 reviews2 helpful votes9.0“Amazing service from stuff . Rooms are okay”- • Leisure trip
- • Couple
- • Comfort Twin Room
- • Stayed 2 nights
- • Submitted via mobile
No bar fridge in room
Property was okay stuff was helpful
Stayed in August 2024
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Reviewed: 19 September 2024
Helen
Australia11 reviews9.0“Great hotel with friendly staff”- • Leisure trip
- • Family with young children
- • Comfort Queen Room - Mobility Accessible
- • Stayed 1 night
- • Submitted via mobile
No tea or coffee facility in room
Very clean room and friendly staff
Stayed in September 2024
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Reviewed: 19 September 2024
Mary
Singapore22 reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
Breakfast did not meet expectations.
Stayed in September 2024
