It was hot, unimaginably hot, I was melting in there. Also so much noise from the surroundings.Beds were tough and uncomfortable, the bed linen were clean ok there but inside the duvet and pillow were dirty, smelly and gave me allergy cough because of dust mites. Duck feather pillows and duck feather duvets are not recommended for hotels! Duvet was brown with stains of usage inside the otherwise clean duvet cover. Yak! There were no people around, except the cleaners. Automatic check in all by yourself, and check out. There was nowhere to safekeep your luggage. Check out was extremely early and even when I wrote an email and they accepted to offer me late check out at 12, they did not inform the poor cleaners who were banging at my door at 10:30 and also the room door locked me out automatically at 10.00 despite the arrangement for late check out, thank got the cleaner let me in and I managed to pack my suitcases before 12. There was no lobby, no waiting area for travellers. If you have a late flight like me and my son tough, you have to get your suitcases and take the train and wait at the airport. Generally no facilities of a hotel. You just rent an expensive bed to sleep in, god forbid if you need any hotel facilities. This should not bear the name of a hotel. Especially at this price!

Nothing. only the friendly cleaners who were doing an excellent job. Bed linen and towels were clean. Breakfast was ok but not something extraordinary.

Stayed in September 2023

Non

Convenient

Stayed in August 2023

Located in center of city, just in front of train station. Quiet and spacious room. Wonderful breakfast.

Stayed in July 2023

Able to check in at any time but the scanner on the front door was broken so had to get through to somebody on the intercom

Stayed in June 2023

Breakfast a bit limited , but it did say continental so I guess that's to be expected

Truth be told, it looked a bit like a prison , but I liked it at lot . Actually pretty special.

Stayed in May 2023

No AC, the Wi-Fi was bad, the brakfast was horrid, the check-in experience dubious (you are simpy faced with a self-check-in system with no instructions), I asked for an ironing board and there was none, there were no clothing hanglers in the closet. Really, what is the pointof having a closet if you can;t PUT ANYTHING IN IT???????????????????

The location was convenient, although not pleasant

Stayed in June 2023

I knew there would be no welcoming staff at the reception, but one does miss a friendly greeting after all. Even if the whole automatic checkin process is working fine.

I enjoyed the excellent location of this hotel which is close to the transportation and close to the beautiful and picturesque city. The room was large and clean, the wifi allowed me to work a day and have video conferences. The bed was confortable. I traveled there in the spring and had therefore no issues with noise or temperature as I read in previous ratings. Indeed I was pleased with my choice.

Stayed in April 2023

We booked room for 3 person, but there were only 2 duvet. We shared the duvet and that was extreamly uncomfortable!!

Location and Room size

Stayed in May 2023

You may can improve the room with some beauty staff for the bathroom (nice smelling shampoo, shower cap .....)

The communication with the staff and their support and flexibility at the reception by phone was amazing ! Got a free room upgrade 🙏🙏😊 I addition, I could take the breakfast in the room 👍🥰

Stayed in April 2023

Very noisy for last 2 nights due to problem with heating system. Poor sleep

Stayed in April 2023

One plastic cup in the room. Damaged plastic toilet seat. Pictures included a kettle, tea/ coffee facilities in the room but there were none. we booked 2 rooms as we are a family of five and the rooms were 2 floors apart. My daughters bed was raised in the middle - very uncomfortable. Self check in so nobody available.

Stayed in April 2023

Close to train station and more space.

Stayed in March 2023

In case of problems with check-in You need to make a call and spend around ten minutes on the phone, and considering it's swiss number, which is outside EU it costs a lot. So You could implement an option to connect with support through the desk stand or just provide a phone in the check-in stand.

Very basic. Only cold food served.

Stayed in March 2023

Self check-in was ok but I didn't get a receipt, neither via email nor in print. The elevator was really weird and the room doors looked like prison cell doors. The room was too warm and there was no way to adjust the temperature. The pillows were too soft.

Location was good, directly at the train station. Breakfast was ok, but could have used more cheese options. Bed was reasonably sized and comfortable enough.

Stayed in February 2023

Very clean,well organized,friendly

Stayed in February 2023

The room was freezing and I had to sleep with a jacket on. Upon complaining I was told that, ”it was normal” that ice cold wind blows in from outside through the closed window.

location

Stayed in December 2022

the customer service was so deplorable

Stayed in November 2022

Really close to the train station, very convenient. You also don't need to worry about checking in late. Good for the price you pay.

Stayed in November 2022

Breakfast, would be basic by most standards continental breakfast, no fruit no eggs, I am wheat intolerant, so although I booked Breakfast, I attended first day then went out for coffee, would not work for my intolerance.

Room was adequate did not appear to have Aircon was noisy with the window open,facing the station, but relatively comftable, great location for access to train line.

Stayed in October 2022

We have stayed in this hotel many times in the past (before COVID and when staff were still present at the reception) and it was always a pleasant hotel with good facilities and a good breakfast. However, it has changed for the absolute worse since it became a self-check in hotel. The self-check in didn't work seamlessly, giving errors so that I couldn't get the key cards. After 3 attempts (and multiple payments which were then refunded), I finally had to call a number for help and go through the whole process again on the phone. This was extra phone charges for me since I'm not from Switzerland. And you have to remember the room number which is shown only briefly on the screen because you won't find this info anywhere again. Also, there are no more facilities (fridge, hot water kettle, glasses/cups to drink from, toiletries) present in the room like before. Breakfast has now become very poor with extremely limited choice, and everything was cold (even the coffee/tea from the machine). Key cards to enter the room stopped working often. The entire hallway of the floor where our room was, stank of urine, and the hallway carpet was old with dirty stains. The whole hotel looks very dull and rundown now. The only thing that hasn't seemed to change, is the price...I think the rooms are even more expensive now, but you don't get any value at all for your money anymore.

Spacious room and bathroom. Convenient location very close to train station.

Stayed in October 2022

When I ran out of soap/shampoo in the shower, it took three calls to the staff to resolve the situation. The hotel is listed on Booking.com as having available parking, although they have no deal with the nearby parking facility. I was unable to get a receipt from the automated machine upon check-out.

The hotel is very centrally located to the Old Town. The automated check-in was extremely simple to use.

Stayed in September 2022

The area could be a bit noisy, but that's central and if you close the curtains, then it's all fine

Very central, friendly staff at breakfast and the bar at the main entrance, I needed some hot water for a tea and they served it to me without extra charge. At breakfast the lady was very welcoming and friendly. The check-in machine was working and very easy to make the check-in as I was very tired with a bad flu. Definitely recommend it for the price.

Stayed in September 2022

- Self check-in…. - no aircon (or we couldn’t find it), so the window had to be kept open, with attendant noise from the station area.

- Good basic breakfast - who needs more? Good coffee. Fresh and clean. - The location, of course.

Stayed in September 2022

Location and simplicity

Stayed in September 2022

Junior Suite without phone, alarm clock or audio system, no mini bat or any other useful thing in the room. laudatory bags, Toilette article

Location, because it is very close to rail way station

Stayed in August 2022