Everything was great, the breakfast, the bed, the views!

Stayed in March 2025

I like all

Excellent, the rooms, the service of people incredible really. All of them specifically Rafael and Sully .

Stayed in February 2025

Excellent spa and restaurant options. Great location.

Stayed in February 2025

The door on the bathtub/shower was somewhat leaky. This is a very minor issue that didn't adversely impact my stay.

Staff was extremely friendly, easy going, and accommodating. Breakfast was excellent. The facilities, including the gym, were well appointed, clean, and very well maintained. The bed was among the most comfortable I've slept in.

Stayed in February 2025

Cozy, comfortable, great spa, great breakfast, great common area. Dedicated Ski/snowboard room/locker. The hotel is really great!

Stayed in February 2025

The hotel advertisement shows a nice lounge area with a fireplace. Unfortunately it was a smoking parlor so unless non smokers were prepared to sit in and put up with second hand smoke it was out of bounds. There wasn’t really anywhere else to sit relax and read etc. It seems to me that the parlor was big enough to have a smoking and nonsmoking section to accommodate everyone. This was really the only negative of our experience at the hotel.

The breakfast was good - great variety and latte! The spa was wonderful and the personal touches in the rooms including hand written welcome notes, room amenities and toiletries were a nice touch as were the goodies in reception after a day out.

Stayed in February 2025

N/A

Beautiful room with lots of space. Staff were lovely and helpful in picking us up from train station. Bed was so comfy. We were early checking in and they took care of our bags and even put them in our room whilst we were exploring. Very clean and room service was perfect. The breakfast was amazing with so many options. The Thai restaurant inside was so good and perfect when you didn’t want to travel far to eat. Very close to train station 5 to 7 minute walk. The indoor pool and jacuzzi was sublime and the saunas too. We loved our stay here and were so happy we booked it even though it’s a little pricey. Perfect views of Matterhorn waking up in our room. Was a dream! Would highly recommend!!

Stayed in December 2024

Excellent breakfast. Great selection. I appreciated the freshly cut up fruit. Reception lady helpful and delightful. Very comfortable stay. Excellent restaurants connected to the hotel. Enjoyable spa/pool. Pet friendly.

Stayed in December 2024

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Everything was perfect! The staff, the room, the location, the ski room, the restaurants and especially the massage! All of them made my trip feel like home! Highly recommend :)

Stayed in December 2024

Everything was perfect

Stayed in December 2024

The front desk staff sometimes were not staffed. They were friendly and helpful when at the property, it was disappointing when they were not available during the day.

The location and the amenities were very nice. It is almost central between the gondola to Glacier Paradise and the downtown shopping area. The Spa and pool were a welcome retreat after long days of touring and hiking and the heated bathroom floors were divine.

Stayed in October 2024

it was clean and friendly staff

Stayed in September 2024

I liked everything. (I did not try the restaurants or the spa, due to lack of time)

This is a super hotel, charming, well situated. Good welcome by Alex at the reception, all staff friendly and efficient. High standard in all domains. Delightful cosy room with balcony and view, beautiful bathroom, copious, quality breakfast with a large choice.

Stayed in September 2024

Spotless clean. Liked the price. Facilities are great. Easy chexkin and check out.

Stayed in August 2024

Nothing!

Great location and view to the mathehorn and the staff were friendly.

Stayed in May 2024

The restaurants onsite and the spa were fantastic. We left the hotel to ski other than that we just spent our time at the hotel as they had everything we wanted.

Stayed in March 2024

Everything was great.

Breakfast in the hotel was fine. There are three restaurants there, a French one, a Thai and a Japanese. We ate in th French one (l'entrecote) and the Thai and both were very good. Attentive staff and delicious food. The ski room was well equipped and we had a taxi each morning to take us to the various ski lifts. I would like to make a special mention for Sally and Alex who were on reception. I left a necklace in my room and Sally found it and posted it to me. I also had a massage in the Spa with Katie and that was marvellous.

Stayed in March 2024

The breakfast

Location, cleanliness and comfort

Stayed in February 2024

Nothing. Beautiful place, perfect!

The rooms were a great size, great location, lovely pool, spa and sauna area, beautiful restaurants and bar area. Staff were lovely, and very helpful. Would come back in a heart beat!

Stayed in February 2024

I liked everything no complaints at all

great situation and good choice of restaurants. not the first time I have stayed there and definitely will stay again.

Stayed in February 2024

It was all good.

The hotel was ideally situated, close to the centre of the town and only a short walk to the bus stop where you catch the free ski bus. In common with most hotels, they arranged transport to pick us up from and drop us back at the train station. The hotel was comfortable, staff were very pleasant and helpful. The breakfasts were also very good. We tried the Thai restaurant in the hotel. The food and service were both excellent.

Stayed in January 2024

Location was perfect and the staff were very friendly and helpful specially Maria who was extremely kind and sweet. The amenities in the rooms very thoughtful for skiers ( lip balms and small tissue packs) We loved the smoking room , it was very cosy and practical.

Stayed in December 2023

I was not informed the hotel had a shuttle for our arrival in Zermatt so we walked with our bags to the hotel after traveling all dayt long to get there.

Breakfast was included which made it convenient in the morning and they had enough selections for everyone

Stayed in December 2023

Nothing

Friendly and attentive staff Food was excellent

Stayed in June 2023