Gotthard, 6780 Airolo, Switzerland
Based on 36 hotel reviews
7.3Cleanliness
7.4
Comfort
7.1
Location
9.2
Facilities
6.5
Staff
8.5
Value for money
6.8
Free WiFi
9.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 25 August 2024
Cristina
ItalyThe bedroom was clean but let's say it needed a spring cleaning as there were a few spider webs. If people are noisy you can hear a bit through the walls. However, most of the people there are either hikers or cyclists and usually sleep early.
The bedroom was small but comfortable. The window had a nice vie on the back of the hotel and I could see some nature. I stayed one night while crossing from Switzerland to Italy by bike with my cat. There was a shed for the safe storage of the bike overnight and there were no problems with the cat. I also ate at the restaurant and it was a very enjoyable meal.
Stayed in July 2024
Reviewed: 18 August 2024
Bram
BelgiumValue for money. It’s old charming but it definitely needs a few touch-ups. Walls are paper thin. Food in resto is very basic for this price
Location
Stayed in August 2024
Reviewed: 19 July 2024
Simon
United KingdomShared bathrooms
Location
Stayed in July 2024
Reviewed: 19 October 2023
Toml91
SwitzerlandAll was just fine.
Comfortable place, an ideal stop off if cycling over the Gotthard pass. A nice breakfast buffet was included with our room.
Stayed in September 2023
Reviewed: 29 September 2023
Nicola
SwitzerlandThe rooms are small, very small, if you are taller than 1.90m, you are likely to bump your head on the ceiling. From your movement, you can hear each and every movement in the corridor. Far from soundproof. The toilettes are shared and not sure how often they are cleaned but the smell was not giving a good sign.
Very nice location, on top of the Gotthard pass. Personnel is rather polite and available to help
Stayed in September 2023
Reviewed: 16 September 2023
Bouwe
NetherlandsBit difficult to find while in the clouds…
We did arrive late because of journey. The were so keen to call how late the kitchen closed so that we could think about where to eat. The room was basic but comfortable.
Stayed in September 2023
Reviewed: 11 September 2023
Arjen
NetherlandsThe location is wonderful, right on the pass. You can do a brief hike (40 minutes) to a nearby lake - it's just a road so not _that_ special, but really worthwhile nevertheless - you know you are in the mountains! Cows with bells add to the Switzerland feel of it. The room is basic but that is what you'd expect from the information on the site. The restaurant is pretty good actually, and breakfast in the museum across the road was nice too.
Stayed in September 2023
Reviewed: 6 August 2023
Vlad
SwitzerlandCompared to the 4 star hotel we stayed the next day for the same money, the difference is rather large. The hotel was rather run down, the restaurant food was ok ,the rooms were fairly small and dated. But we still appreciated the opportunity to stay at the pass. Just in comparison it felt very overpriced.
Stayed in August 2023
Reviewed: 5 August 2023
Alexandra
SwitzerlandThe hotel is very old and the price was very high.
Location.
Stayed in August 2023
Reviewed: 3 August 2023
Natalia
SwitzerlandThe heating system worked as if it were winter outside. It is only possible to sleep with the windows open. Audibility is the biggest problem of this hotel. Until the last guest of the hotel falls asleep, you will not fall asleep either. U hear everything! One of the showers is not well ventilated. so there is a bad smell. At night the door to the hotel is closed and it is not clear how to get into the hotel. In the restaurant we didn’t have big experience, only ordered lentil soup and couldn’t eat it. We didn’t risk to have a dinner there.
It is cozy and clean room with nice painting on the ceiling Location is perfect,
Stayed in August 2023
Reviewed: 24 June 2023
Grant
NetherlandsRooms were a little noisy. (Noise could be heard from neighboring rooms). But not too disturbing.
Good location, friendly staff and convenient to have a restaurant on site for dinner.
Stayed in June 2023
Reviewed: 18 June 2023
Arun
IndiaSmall window with no views. Shared bathrooms through clean, can get crowded. Cost is basically for the location.
Location is great. Food in the restaurant is great at dinner time. Breakfast given at restaurant next door is average. Room heating is good. Overall it's a good place as long as we know what we are going to get.
Stayed in June 2023
Reviewed: 23 August 2022
Stephanie
United KingdomOnly two shower rooms/loos on our floor and both smelt damp. More loos downstairs though.
Very friendly staff. Fab choice for breakfast. Great restaurant. You're at the top of the Switzerland.
Stayed in August 2022
Reviewed: 15 August 2022
Marc
Switzerlandcheck out is a bit early at 10am
great location. comfortable bed and clean bathroom facilities. Restaurant staff were nice and with great service /meals.
Stayed in August 2022
Reviewed: 16 July 2022
Warren
United KingdomVery basic facilities, cramped rooms.
Location
Stayed in July 2022
Reviewed: 6 July 2022
Alexandre
BelgiumThe most expensive hotel I paid in Switzerland with the minimum equipment, no TV in the room and shared showers. But ok... I enjoyed my stay though
Nice place to stay after climbing the San Gotthard pass on bike. Restaurant is good
Stayed in June 2022
Reviewed: 23 September 2024
Tony
United KingdomAmazing location, very friendly people, excellent food
Stayed in September 2024
Reviewed: 1 August 2024
Steven
NetherlandsOur stay at this hotel was disappointing. The service in the restaurant was unfriendly, and the atmosphere was completely lacking. The heating in our room couldn't be turned off, leading to an uncomfortable night. We discovered mold in the shower, and in the evening, our room was lit up by an outside spotlight, making it difficult to sleep. The food was mediocre, but the wine was good. Overall, not recommended.
Stayed in August 2024
Reviewed: 1 July 2024
Rijesh
SwitzerlandBetter mattress, it was very hard.
Great location right at the centre
Stayed in June 2024
Reviewed: 19 August 2023
Nick
United KingdomThe staff were incredibly helpful, staying up particularly late upon my late arrival. Breakfast was also great!
Stayed in July 2023
Reviewed: 20 June 2023
Argenio
Czech RepublicSmall room for family. Sharing shower without air conditioner or window.
Stunning place ať gotthard place,breathtaking view, so many places for walk. For all nature lover and mountain recommended Beautiful lake view from the room. Big bed. Good breakfast with gotthard cheese and Ticino bread. Historical place of Switzerland.
Stayed in June 2023
Reviewed: 27 September 2022
Igor
GermanyWe walked few hours under the rain and all our clothes were wet including shoes. Unfortunately there was no room to dry wet clothes. But the heating in the room was hot and we managed to dry everything at the end.
Very friendly personal. It's nicely located just in front of the museum. The breakfast was very nice.
Stayed in September 2022
Reviewed: 10 June 2022
Hubert
AustriaThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 19 August 2024
Mateja
SloveniaThere are no comments available for this review
Stayed in August 2024
Reviewed: 11 September 2023
Hajnalka
SwitzerlandThere are no comments available for this review
Stayed in September 2023
Showing 1 – 25
Tiverton, UK
Steffisburg, Switzerland
Zaandam, Netherlands
Groveland, USA
Freixo de Espada à Cinta, Portugal
Rosarito, Mexico
Scurcola Marsicana, Italy
Marbella, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content