The location of our room was accessed through an underground 1/4km tunnel, interesting! The size of the room is too small, as os the bathroom. Any 2 people sharing over who's over 165cm tall will struggle with the size of the room and bathroom, knocking my elbows more times there than on a roller coaster! Dried my hair in the corridor area as nowhere else to do it. Not enough shelves, hooks, or anywhere to do your makeup/hair. *Getting to the hotel from the train stop is difficult and not sign posted at all. This is a big drawback and needs changing. We were walking around literally in circles with a heavy case, trying to locate the reception!!! Please change this. You should encourage people to use public transport to access your hotel and make it easy to locate and access. It's 2025 guys in the middle of a lush green place, please think about eco-friendly ways to travel to and from FIVE!*

The decor was lovely. The facilities were great, lovely spa area we enjoyed for an hour, pretty much had the place to ourselves! Coffee in rooms were nice. Staff were very helpful and friendly. Breakfast was amazing! We had kind of a nice view of Zurich outside our window. Fancy bed and sheets. Train stop near the front of the hotel. Nice green walks around the hotel. Interior decor of restaurants and bars in main building are beautiful, the staff are very well trained (shame about some of the customers) Food on menus very reasonable price from Zurich. Being able to check out from East Wing instead of the main building was great. Absolutely get the breakfast!

Stayed in March 2025

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Very nice staff, clean facilities, good restaurant

Stayed in February 2025

Toilets has water pipe same arab countries

Stayed in February 2025

I don’t any negative feedback

All was amazing

Stayed in January 2025

Nothing

Funni she is amazing and so helpful also she upgraded our room to deluxe room. It was a nice stay

Stayed in January 2025

The room was amazing. Perfect bed and bathroom and living room

Stayed in December 2024

Good hotel we liked the decor, very bright and very clean. Constantly saw staff who were all helpful. Good spa and great sauna. Very clean spa. Bed was comfortable. Requested breakfast at 5:40 am to go and hotel was on time and very generous with portion sizes!! Food was fresh! Dropped us of down the hill when asked. Overall very good

Stayed in December 2024

Great service and amazing team and I always love to book the rooms in East Wing and great team there to lookafter me . I like indoor swimming pool and Myself and my husband always Enjoying Five Hotel. Amindra Manager and his team Vanshika,Abin were looking after us . Shuttle service Team also friendly and helpful to drive us to the main building. We will will come back soon. Wish you all a great day

Stayed in October 2024

Amindra Operation Manager and the team looked after me very well. Hotel was same like my home. Value bar and team also great. Amazing experience with five , we had and we will come back again on 23rd October and I'm planning to celebrate my birthday. see you soon.

Stayed in October 2024

Amazing staff. Very helpful and kind.

Stayed in June 2024

Nothing

The interior and the staff were amazing

Stayed in April 2024

Everything was amazing 👏

Stayed in April 2024

The noise in the weekend… because of the club

Very modern!

Stayed in March 2024

Nothing everything was lovely.

Everything was amazing! Absolutely incredible and the best breakfast I’ve had!

Stayed in April 2024

Nothing.

Anna from Reception ,1 lady from the restaurant and the guest service guy are the gem in Amazing Rooms..and yes, their rooms are amazing indeed.

Stayed in February 2024

I stayed again a couple days later and the staff wasn’t as friendly as the ones this night.

The receptionist was really nice and gave us a free upgrade. The room and the restaurants were lovely as well.

Stayed in January 2024

but only wifi was not working so much

everything was prefect was super nice , deco was magnifique and food was perfect I will come back again

Stayed in January 2024

Finding the hotel entrance that was closer to my room was difficult.

Everything was great but the spa was fantastic.

Stayed in November 2023

Gurtej was very Good in reception!

Stayed in August 2023

Gurtej is very good here in reception very professional, I loved the game room and pool here.

Stayed in August 2023

We had a problem with the bathroom flooded , the shower drain was clogged. They said it was fixed, it was not, we needed to change rooms, then the TV didn’t work and they didn’t had any maintenance at night. They finally gave 1 of our rooms 1 night free.

The hotel was beautiful, very chic, and elegant.

Stayed in August 2023

Its in a residential neighborhood, if you are in the east wing you are in the housing projects , staff super unprofessional, super rude , lost 2 of our hoodies that was on the bags , took them 4 hours to bring rhe bags to room because they lost them , restaurant is ok but super super overpriced, location is so so , it just doesn’t cost on what they are asking for it .

The hotel is very nice rooms also

Stayed in June 2024

I was unaware the rooms were so far from the main building and was travelling with elderly parents

Very nice rooms and spa facilities

Stayed in March 2024

Booking lied about the location of the room

Stayed in December 2023