Location close to university and center.

Stayed in April 2025

Nothing

A quiet area with good cafés, student area near to university and 15 minutes walk from train station. Comfy rooms with a good choice for breakfast.

Stayed in March 2025

There is no parking on site, it was complicated to pay the parking outside, the second day I parked in the underground parking 2 block away from the hotel. Double bed is actually 2 single beds together.

Breakfast was simple but good, hotel is very clean and the room is spacious. Shower was good and

Stayed in February 2025

thereis no small fridgeder in the room

privacy good

Stayed in February 2025

The breakfast could have been better as well as a fridge in the room could be included.

Receptionist was very welcoming and the room was clean.

Stayed in January 2025

Zero toilet paper. Not even a back up (spare) roll. Toilet was dirty when you lift the lid (towards the back area).

Location, breakfast, room was nice too.

Stayed in January 2025

The shower broke in my hands and it was a nightmare to shower :(

Location and cleaniliness.

Stayed in November 2024

The checkin automat shows the room number just once. As we missed that we had to check all rooms with the keycard. But it was stupid us :)

Self Checkin Clean Good location

Stayed in November 2024

Nobody for check in (around 6pm). The self check-in was OK but I'm lucky I remembered the room number because it is not written anywhere at the end of check-in and I have no clue how I would have been able to find it Breakfast was not bad but not much choice and nobody to add any missing items. No Swiss channel on TV in French or Italian.

Location was 5 min from work so exactly what I needed. Room was quite large and clean. Bed was comfortable.

Stayed in December 2024

I needed a replacement light bulb for the desk lamp and asked early in the morning but it was never replaced. The light in the room was not optimal for working.

Stayed in December 2024

Breakfast is very extensive and really delicious. Conscious about meet and waste

Stayed in November 2024

Elevator is small

Breakfast is good and location is okay , from bus its only 2 mins walk and goin to sbb bern its only 5 mins by walk 10 to 15 mins

Stayed in October 2024

There wasn’t anything to dislike

The hotel was in an excellent location, it was quiet & very clean. The staff were very polite and friendly. You had a good choice for breakfast. The rooms were spacious with plenty of wardrobe space. Would definitely book here again 🙂

Stayed in October 2024

self check in was a bit tricky when we arrived, but we managed it after a few attempts

Location not too far from main train station, bus stop near by, breakfast was very nice, staff were very nice and helpful, good choice for a stay I would definitely stay again if in Bern

Stayed in October 2024

No one on reception. It is self check in. At the front door you speak on intercom to someone - I do not know where they are. You then check yourself in by typing in a number of pages. This was around 7.30pm - so not late. I spent quite some time trying to find the @ key on the keyboard. I then noticed a "shift control" instruction taped to the desk. Unfortunately, my flight was late, my train was delayed and I was in a real hurry at this point - so my view is probably biased. The hotel is fine - but do not stay there if you want a quick and easy check in when the desk is not manned

Good sized room. Clean. Comfortable bed. Soundproofed.

Stayed in October 2024

Nothing.

Very centrally located. Comfortable. Breakfast was good, with lots of choice in the buffet.

Stayed in October 2024

No parking space

Locality

Stayed in October 2024

I had to move the lamp stand in my room to another location because the electrical outlet was broken. Checking in after 4 PM when the employees had gone home was difficult for non-German speaking guests using the hotel’s automated checkin system. I was fortunate because I was guided by a local man fluent in Swiss German.

My room was well designed, clean and almost everything worked. I slept well and it was quiet even though my room was on the street side of the hotel. The breakfast was very good, the internet and TV both worked well and the location is great for both the main Bern railway station plus exploring the historic centre of Bern, the old town. I would happily return to the Sorell Hotel Arabelle.

Stayed in October 2024

There was not a minibar in the room.

Delicious breakfast, excellent location and helpful staff

Stayed in September 2024

Walking was far from the train station as it’s uphill. Take the bus

Nice and clean. Good breakfast

Stayed in August 2024

No complaints.

Nice big room with plenty of space. Choice of hot and cold food for breakfast. Special thanks to Laura for printing off our boarding passes the day we left and for her very helpful attitude. Handy for the bus back to the centre.

Stayed in September 2024

The Breakfast could be better, but it was adequate. It doesn’t have a bar either, but not a massive deal

It was clean and well maintained. Shower was great.

Stayed in September 2024

The room was quite hot. The fan didn't help much. A bit unclean, a lot of dust under the bed.

Location was great. Suitable price level. Silent room and a good shower.

Stayed in September 2024

Old facilities, small elevator. In this time of the year it was very warm in the room, the ventilator wasn't very helpful, during the night it was loud . Breakfast was simple, meat was for a request.

Good located hotel, just 2 stops to the main railway station. Nice garden between 2 pavillons of the hotel. The room was bigger than usual. Self check-in was easy.

Stayed in September 2024