Seilerwiesenweg , 3920 Zermatt, Switzerland
#388 of 501 hotels in Zermatt
Guests' ChoiceBased on 361 hotel reviews
7.5Cleanliness
7.6
Comfort
7.6
Location
9.5
Facilities
6.9
Staff
7.6
Value for money
8.3
Free WiFi
5.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 March 2025
Xi
United StatesVery basic. But considering the price, no complaints
The location and room with view of Matterhorn
Stayed in February 2025
Reviewed: 23 February 2025
Mary
United StatesOverheated.
The view was brilliant, looking straight to the Matterhorn from the bedroom balcony.
Stayed in February 2025
Reviewed: 18 February 2025
Wafi
MalaysiaIts a bit old. But you cannot complain with the cheap price.
Location and price are the factors that I choose to stay here. Its just a 5 mins walk from the station and the price is the cheapest you can get here in Zermatt. Its an old school hotel but for a short and budget stay, it is still worth it. View from balcony is really stunning (both day & night). Not so many customers which is great. It really is a pleasure to experience Zermatt by staying in this hotel. I hope this hotel can survive for long. I wish the owner all the best and have a great life ahead.
Stayed in December 2024
Reviewed: 2 February 2025
Norlijam
MalaysiaNo lift so need to walk stircase .
The location, room and space is very good, the heater work fine. Near to train station and coop.
Stayed in February 2025
Reviewed: 26 December 2024
Mariya
ItalyIn the evening it was nobody on the reception , we were scared that we will not go inside in he room . But then we were managed to call to responsable person .
It was clean and warm the location was wonderful! Very close to the center and train station .
Stayed in December 2024
Reviewed: 19 November 2024
Kaiyan
SwitzerlandOld, no wifi.
Great view from balcony. Convenient location from train station.
Stayed in September 2024
Reviewed: 14 October 2024
Jonathan
United Kingdom“Carpets” a little worn and dirty.
Location was fabulous. Wrap around balcony had superb view of The Matterhorn.
Stayed in October 2024
Reviewed: 9 October 2024
Akkina
Australiabed was not confortable and floor was creeking all the time even next door person was walking
near to station
Stayed in September 2024
Reviewed: 28 September 2024
Abir
United Arab Emiratesno wifi at all
location
Stayed in September 2024
Reviewed: 23 September 2024
David
AustraliaNone
Very impressive
Stayed in September 2024
Reviewed: 17 September 2024
Diya
IndiaThe WiFi didn’t work and there was no staff around most of the time to help out. The bathroom was very strange.
The hotel is located close to the train station, just 3 minutes walk which is very convenient.
Stayed in September 2024
Reviewed: 10 September 2024
Neal
United KingdomI probably missed it on booking, but was disappointed to see that the ensuite was shower and basin only, with a separate shared toilet. Could have been a little cleaner. Would have felt a little insecure if stayed on own.
Very quiet (felt like we were the only people in the hotel). Great to have a balcony and view with the Matterhorn just behind trees. Very close to amenities/transportation.
Stayed in September 2024
Reviewed: 10 July 2024
Dano
United StatesThe ground floor entrance and lobby of the building had a rather funky smell, perhaps due to the recent heavy rains and the age of the building. but the upstairs rooms were fine.
Our room had a nice balcony with a great view of the Matterhorn. Although the building is quite old, our room was very clean and well furnished. We even had a shower in the room, though the toilet was down the hallway. Checking in was absolutely hassle free, and the manager was very nice. The hotel is literally two minutes away from the main train station and trains going up the mountain, but it is still very quiet and perfectly secluded with its own back courtyard.
Stayed in July 2024
Reviewed: 22 May 2024
Nilvadee
Switzerlandit seems there is no reception, however, there is telephone to contact the person to inform which is your room and just take the key.
the location is not far from train station in Zermatt,
Stayed in April 2024
Reviewed: 15 May 2024
Jackielou
United StatesThe room view is nice because you can see Matterhorn. the only concern that I got is the bed. The cushion is a little bit old that there are some uneven spots in the bed. But we enjoyed our stay because the staff are great.
Stayed in April 2024
Reviewed: 28 April 2024
Mark
United Kingdomnothing at its price point.
location, view, flexibility on getting in, old world charm
Stayed in April 2024
Reviewed: 23 April 2024
Vorawan
United StatesIt was a self check in so we didn’t get much information when arriving. The wifi is only accessible in common areas.
The room was comfortable and excellent value for the price. There is a great view of the matterhorn from the balcony. It was clean and also quite close to the train station.
Stayed in April 2024
Reviewed: 21 April 2024
Philip
United KingdomVery old furnishings. Extremely soft uncomfortable beds
Location and price
Stayed in April 2024
Reviewed: 16 April 2024
Warat
ThailandI misunderstand that the toilet is include in the private bathroom. Not so bad though. And the staff is hard to reach and made me confuse at first.
Stayed in April 2024
Reviewed: 10 April 2024
Kiran
United KingdomNice and Clean.Worth for money,great location.Very near to center and train station and restaurants.I enjoyed very much.
Stayed in April 2024
Reviewed: 8 April 2024
Claudia
United KingdomThe property is very old, with minimal facilities. We stayed in a Very rund down carpeted room with an umcomfortable bed, which meant we striggled to get a good night’s sleep. There is no kettle to borrow, so we had no way to make coffee or tea. Walls are paper thin and you can hear everyone.
It is very close to the station, which is extremely convenient with luggage. The views from the balcony are great. The street is quiet during the night. It seemed fairly clean
Stayed in April 2024
Reviewed: 5 April 2024
Fifi
IndonesiaAll good
Its very clean and quite
Stayed in April 2024
Reviewed: 28 March 2024
Paul
AustraliaBring your own pillow.
Great location. Good value compared to other hotels nearby.
Stayed in March 2024
Reviewed: 21 March 2024
Michelle
MalaysiaNo elevator. Was assigned on the highest floor. Not easy to handle luggage up and down. Place is quite run down
Location, near to station
Stayed in March 2024
Verona, Italy
State College, USA
San Francisco, USA
Bushmills, UK
Bournand, France
Lignano Sabbiadoro, Italy
Niš, Serbia
Balfour, Canada
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content