Breakfast should be included

Clean and spacious. The beds were comfortable. Although the hotel was not in the city centre, the tram was conveniently located directly outside which arrived every 7 minutes and took 10 minutes to get to the edge of the city centre. Easy.

Stayed in February 2025

Staff were painfully slow at check-in even though we had done the “fast check-in” procedure. Though we did not use them, felt quite cheap to charge extra for toothbrushes and other toiletries where most hotels of this standing have them free of charge in case of need

Very clean, big enough room to accommodate a family of four comfortably

Stayed in February 2025

The shower and toilet could be better. There needs to be better lighting options. No mini fridge.

Clean spacious welcoming. The water by the lift is an excellent idea.

Stayed in January 2025

I would say food is expensive in hotel and they charge money for room services and reception need to know inform about the services and room was quite for 3 peoples and elevators quite small it’s not wise to spend money with high money could be finds better options around.

I would like the cleanliness of the hotel and easily check in and helpful staff during check in and breakfast good

Stayed in January 2025

Location was easily accessible and staffs were good

Stayed in December 2024

Bathroom is separated from the shower room is small for three people

Room clean and small very good breakfast and the most important is public transportation right by the hotel.

Stayed in December 2024

Breakfast was awful. They kept everything since early morning and many things were dried up. Below average service too. We added the breakfast at the last minute and had the worst one. We requested for a spare blanket and we have to go the front desk to collect it. Would have been nicer if they deliver this to our room. Nothing much around the hotel, which is okay.

Sarah the front desk staff was excellent. Room was clean and well maintained. There is a team station right opposite to the hotel.

Stayed in December 2024

Room is quite small for family of 4

Good location, 10 minutes using the tram from train station. Very quite place. The hotel is new and comfortable.

Stayed in November 2024

Spacious room, comfortable bed, friendly & helpful staff, good food, parking lot (extra charge 22 CHF per day). The receptionist helped me bring the extra blanket because I want to use the sofabed (no additional charge). She also offered me a free ticket for the bus or tram. There was also a water dispenser near the elevator for drinking. Very good experience in this hotel.

Stayed in November 2024

Quite small space for a family with 2 kids.

Good location, 10 minutes from centre using tram. Clean and well equipped rooms, very quiet around

Stayed in November 2024

Unfortunately, we experienced an issue with the air conditioning system in our room only. Since the temperature setting was stuck in cooling mode, it was limited to a maximum of 23 degrees and did not heat the room. Our children got cold, and I hope they won’t get sick.

Location and Breakfast are wonderful. Employees are so polite, friendly and helpful. We like so much.

Stayed in October 2024

The food in the restaurant... Yikes. So much salad dressing on a salad that it was inedible. Wait staff didn't check in with our table until it was too late to try to remedy. And the restaurant is pricy enough for not great quality. We didn't eat there again.

Room was fine, and location is excellent. The front-desk staff were friendly and helpful and ordered us taxis.

Stayed in September 2024

Water is spreading all over the bathroom when bath is finished

Bathroom shower is not good need improvement

Stayed in September 2024

It could be cheaper options compare to booking.com

Its very easy to reach old town

Stayed in July 2024

3 ordered dishes were not available! In the end we needed to order something that was not really wanted.

Very friendly staff.

Stayed in September 2024

Nothing

Location

Stayed in September 2024

Breakfast was a little disappointing and I found morning staff a little cold. The place feels slightly worn, nothing major but just not as fresh as it could have been

Was easy to get to and good sized parking. Checkin staff were friendly and hotel was next to a tram station which was useful

Stayed in August 2024

Nothing. It was wonderful.

The hotel is located 30 minutes walking distance from the city center, however there are tram and bus stations right across the street. If you stay in a hotel as a tourist you can acquire a free travel pass that allows you to use all kinds of public transport during your stay. I did not know that, but the very helpful receptionist informed me and helped to download necessary apps.

Stayed in August 2024

Typical Novotel experience ) The hotel offers free public transport pass for the stay, and the connection to the center is really fast and easy.

Stayed in July 2024

Breakfast area was cramped to get breakfast. Manager could be softer to tell people how to use the automatic juice machine. But harsh.

Spacious room and Comfort.

Stayed in August 2024

The male staff was not helpful and poor attitude

Has air conditioning Get drinking water in the corridor

Stayed in August 2024

Pillows were a bit soft, but, I guess I could have checked with reception.

Exceptionally friendly and efficient staff…really helpful and pleasant in all interactions. Great location with easy access to the city centre. Charging point for EV vehicle. Water cooler to fill / refill bottles. Proper size extra bed. Great shower facility.

Stayed in August 2024

It’s a bit far from town but an easy tram ride.

Excellent service. High quality room.

Stayed in August 2024

The elevators were a bit slow (eventually one has to wait a lot, and, more than once, we gave up on waiting and went down the stairs - but we were on the third floor). Sometimes the reception was a bit too full.

Th room was quite nice, modern and clean. The staff was quite welcoming and helped. The location, specially with the card to go around the city without having to pay, was great.

Stayed in August 2024