Biggest problem space is cramped; shower tap was not able to lower the shower water temperature, water was very hot.

Staffs are friendly and supportive.

Stayed in April 2023

There were no kettle, tea, coffee in rooms. Beds were placed in a very uncommon manner wherein the partner sleeping on side can’t get up if required without disturbing the other partner. Very uncomfortable. Washbasin was in the bedroom & not in the bathroom!! No wardrobe. Rooms were very small. Staff was helpful.

Stayed in April 2023

Wish the room was just a little bit larger for the amount we paid. No on-site parking available.

Excellent location! The hotel is centrally located in the City Centre. The hotel was very reliable in providing my wife and I the extra towels we requested, along with the feather-free pillows (my wife is allergic to feathered pillows). We greatly appreciated it!

Stayed in April 2023

Great staff. Rooms terrible

Breakfast was ok eggs were dry cheeses not good. Location was good. Rooms were tha smalest I have ever seen smaller then a cruise ship room.

Stayed in April 2023

Bathroom and rooms were small, check in style was bit difficult plus it was hard to find the entrance

Location was great, hotel was a bit different , u hv to check in by yrself ,lobby was good .rooms were modern.

Stayed in March 2023

lack of human interaction is extremely frustrating

Stayed in April 2023

window can’t open no fresh air .

new and modern

Stayed in March 2023

Stayed there for 3 nights and my room wasn’t cleaned the entire time. Not sure if that’s their policy or if it was a mistake.

Pretty decent hotel. Small rooms but kinda cozy

Stayed in March 2023

Its very small, can't be there more than 1 night

New and clean

Stayed in February 2023

No heating for the whole duration and no apology or attempt to fix it.

Stayed in February 2023

very noise ventilation, unable to adjust the temperature

great location

Stayed in February 2023

No coffee machine or kettle

Shower

Stayed in February 2023

The room was tiny and the sink was in the bedroom.

Convenient location and clean property.

Stayed in January 2023

Nice breakfast with good choices

Stayed in January 2023

The temperature in the room was very warm and hard to regulate. When putting on the ventilation it was noisy.

Great bed, nice room, very clean

Stayed in January 2023

the rooms were tiny. a mattress room

location was good, and gadgets were good

Stayed in January 2023

cashless (big problem) not very personal as no reception staff on check in or out

clean and modern

Stayed in January 2023

fridge not working , temperature in the room not changing although tablet was set , noisy fan, very rude to outsiders stuff , tv / tablet slow adjusting , no cash excepted anywhere .no windows open

easy check in check out

Stayed in January 2023

However, the hotel's no frills policy is a bit mehhhh... The self check-in doesn't work so you need someone to help you! The decor is very wannabe... bordering on plain ugly.

CitizenM in Zurich is off Bahnofstrasse, so the location is as good as it gets! The lobby space was welcoming and cosy.

Stayed in October 2022

- Rooms are anything but king. - We opted for cleaning everyday. The rooms were not cleaned only the towels were replaced. - Mixed experience with the staff. One personnel offered the children complimentary breakfast one day, and we were charged for the complimentary meal the next day. I don't mind paying for what we eat and use. - I forgot to mention to the staff that the air conditioner was not functioning correctly. At 18 deg for the room size, we were sweating.

- Location was good. - If you have breakfast, your evening coffee is free.

Stayed in December 2022

Rooms are unusually small for a 4-star hotel. The double bed is fitted in front of the window, with the person sleeping on the window side having to crawl over the other one when in or out of the bed. No coffee maker in the room. Sink is right in front of the bed, thus no acoustic / light separation from bed.

This is a modern hotel with automated check-in, control of lights / curtains / air condition by means of iPad etc. Quick to check in and out.

Stayed in December 2022

rooms are a little bit tight even though comfortable. breakfast is always same but everything was good and fresh

innovative, modern, technological and welcoming

Stayed in December 2022

Rooms at Citizen M hotels are always quite compact as part of their design and format. But comfortable and well organized.

Great design location in the centre of Zurich, very well connected by tram to the rest of the city by tram, with stop just in front of the hotel. Nice atmosphere with Design furniture and great service from the staff at reception process, even if all can be done automatically as all Citizen M hotels, and at the bar for all day service & breakfast.

Stayed in December 2022

bathroom door which can’t be closed and lava o open to the room with basically no privacy- just a nightmare:(

bar/shared area and staff very friendly

Stayed in December 2022

too small key room did not work elevators too slow

well located new

Stayed in October 2022