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Reviews of Hotel Cittadella 3 stars

Via Cittadella 18, 6600 Locarno, Switzerland

#29 of 43 hotels in Locarno

Guests' Choice

Review score

Based on 47 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.8

  • Location

    9.6

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    8.3

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 6 April 2025

    8.0
    This centrally located hotel met our needs and we would stay here again.
    • With a pet
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    The restaurant staff also manned the hotel reception so they weren't very accessible. I appreciate it when hotels provide a bowl of water for your dog, but this one did not.

    We had our dog with us so they gave us a room with a very lovely balcony in case our need wanted to be outside. We had a gorgeous view from our balcony. The bed was perhaps a bit hard for most people but I found it comfortable. The location was very central and easily accessible on foot or by bus.

    Stayed in March 2025

  • Reviewed: 5 September 2024

    8.0
    Friendly staff in old town Locarno
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Be aware that Monday is the staff's day off, so breakfast is at the nearby Tibon grill bar and is just cappucio and croissants.

    Staff very friendly. Breakfast delicious: two cappucini, croissants, buffet with salmon, cheese, yogurt, jam.

    Stayed in September 2024

  • Reviewed: 4 September 2024

    9.0
    Beautiful clean and nicely renovated old building
    • Business trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Reception is held by the restaurent.

    Very nice furnished and well placed hotel. Roof top view and terrasse attached to the room.

    Stayed in June 2024

  • Reviewed: 16 August 2024

    9.0
    Character filled place to stay in a lovely town
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Getting in and out was sometimes a challenge - but that may have been because I didn't understand/follow instructions. Staff always very pleasant and helpful - can't fault them.

    Friendly (Italian speaking) staff very obliging once we worked out what each other was saying!! Gorgeous little hotel in a quiet part of town. Restaurant lovely too!

    Stayed in May 2024

  • Reviewed: 7 July 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom very small, WC and shower very close.

    Great location, friendly and very helpful staff. Room and bed very good, good interior. Good breakfast.

    Stayed in June 2024

  • Reviewed: 12 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No elevator may be a problem for some people. No problem for a hiker though.

    Place has special flair. All things are simple and functioning It is a quiet place at night Good breakfast.. no modern special food as in some big hotels. Just a good breakfast.

    Stayed in May 2024

  • Reviewed: 17 November 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Attic room, so thanks to my height I needed to be aware of rafters not to bump my head.

    Great location in the center. Friendly staff and good, sufficient breakfast.

    Stayed in October 2023

  • Reviewed: 15 October 2023

    8.0
    Nice hotel in a good location
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Shower could use a shelf for shampoo etc. Breakfast buffet was decent, but does not get replenished so if you’re a late rises there’s less choice.

    Good location close to the piazza and 10 min walk to the station or lake front.

    Stayed in October 2023

  • Reviewed: 24 September 2023

    8.0
    If you care about nice rooms and search a cool location in the center, that's the place to go.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast offered a wide range of products. However, the products haven't been fresh all day.

    The rooms are exceptional and the location great. Offers everything needed for a cozy weekend trip.

    Stayed in September 2023

  • Reviewed: 29 July 2023

    7.0
    Decent Value for Money.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was perfectly clean and beds comfortable. However, the AC was not effective. Unit in our room really needed to be placed higher up on a different wall, rather than below bed level

    Location convenient. Breakfast excellent and staff on duty very upbeat and hotel Overall, staff helpful Decent value for money

    Stayed in July 2023

  • Reviewed: 28 July 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very friendly staff, offered to bring luggage to my room straight away because no elevator in the hotel. Very good restaurant for lunch and dinner.

    Stayed in July 2023

  • Reviewed: 28 June 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    I didn’t get the room as it was advertised

    The location was ideal, the room was cute, the staff was helpful

    Stayed in May 2023

  • Reviewed: 25 March 2023

    8.0
    Cosy, comfortable, and would recommend
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    All the facilities were good but no drinking water provided and no kettle to boil water either, so having the coffee alone in the room was not practical. The TV didn't have anything in English to watch like hbo, star movies etc, so felt like the TV didn't serve any purpose really.

    Great location, nearby restaurants and easy to locate. Rooms were clean and decent.

    Stayed in March 2023

  • Reviewed: 20 February 2023

    7.0
    Clean and pretty room
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Pillow, too many stairs, reception in restaurant

    Pretty location, clean room

    Stayed in February 2023

  • Reviewed: 11 November 2022

    9.0
    good value and nice rooms. not for folks who can’t handle stairs.
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    no elevator. not fun dragging luggage up three flights.

    nicely renovated property

    Stayed in November 2022

  • Reviewed: 6 August 2022

    9.0
    Nice stay in Locarno
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    There could be some noise in the street as it is very central. With windows closed it is fine but this might not be desirable in a warm night as there is no AC or fan.

    The room was nice, comfortable bed, with a cute small balcony. The location is quite central and convenient. The breakfast had a good variety. Complementary coffee in the room.

    Stayed in August 2022

  • Reviewed: 22 July 2022

    7.0
    The service of the staff was excellent therefore I could overlook the accomodation flaws.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    The rooms had a fan but no AC - during the heat waves it was challenging to cool down / sleep. The Bathroom was very small with the toilet seat in a shared space with the shower. That can be okay, if it's mentioned before booking it.

    Staff was very friendly and helpful. Very good in house seafood restaurant. Great location if you're looking for a place to stay in the old town.

    Stayed in July 2022

  • Reviewed: 19 July 2022

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 1 night

    No parking lot, it was booked with parking

    Stayed in June 2022

  • Reviewed: 13 January 2025

    10
    comfort pure
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    The kind and welcoming staff, the food (brekkie and dining), the COMFORT (of the bed...where did you buy that mattress?!), and the cozy environment was terrific. Seldom have I/ we had such an all-around perfect experience. I/ we will recommend the hotel (and restaurant) to all.

    Stayed in January 2025

  • Reviewed: 1 January 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Basic Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Overall nice and cosy

    Stayed in January 2025

  • Reviewed: 5 November 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    See above.

    I never checked in nor stayed at their property. I spoke with their manager ( Francesco) in his lobby. We agreed, with no elevator available, my handicap wife could not climb his stairway. He graciously arranged for another property for us. Please reverse any charges that may be pending, concerning this hotel. Thanks.

    Stayed in October 2024

  • Reviewed: 16 September 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    it was a birthday present for my best friend and it was one of the best experience ! because we did not expect that the room is so big and beautiful! we has a sun terrace and it was amazing. the staff was super friendly! very warm and welcome

    Stayed in July 2024

  • Reviewed: 27 October 2023

    10
    Good address in central Locarno. Good value for money and very friendly staff
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    You should be aware that there is no elevator. I was feeling a little off when I arrived and needed help to get my luggage up to the second floor. This was done immediately, of course, and in a very friendly way. Every member of staff was helpful, friendly, and personable. Some only spoke Italian but this was no barrier. Others spoke German as well.

    The room was very nice … clean and everything worked … bed was super comfortable. The breakfast was spectacular … fond memories of fresh grapefruit juice.

    Stayed in October 2023

  • Reviewed: 21 October 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Amazing service,great design of rooms,super quality of everything and delicious breakfast served by a lovely lady from the hotel

    Stayed in October 2023

Showing 1 – 25

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