There's no lobby to speak of, so it's not a particularly good place to meet up with people or escape from your room to work or eat a snack. The room we were in was relatively old and quite small; I don't think any of the rooms shown on booking.com look like the one we had.

The breakfast is superb, with a comprehensive array of breakfast items that goes above and beyond the usual. For example, there's a wide variety of breads and rolls, as well as wide assortment of grains and cereals. Plus scrambled eggs and bacon for those who are really hungry. And best of all, a fully-automatic espresso/coffee machine! There's also drip coffee. The staff is awesome; very friendly and personable. The restaurant in the hotel is also quite good; we went there twice.

Stayed in February 2025

I liked everything about the property. The breakfast and the sauna I thought were excellent.

The caring hotel managers were very friendly and accommodating. I can sense the aura of men and women and their positivity and friendliness was what I liked most about my time at the property.

Stayed in February 2025

Cleanliness, spa area was a pleasant surprise, convenient, friendly staff

Stayed in January 2025

Nothing at all, it was just as it should be. Perfect.

Breakfast was top and there was plenty of choice. The room was clean and had a great view. The Hotel staff were super friendly and helpful, even when we forgot to reserve a table for dinner (twice)!

Stayed in February 2025

Rooms were nice. Beds were comfortable, and bathroom was clean. Breakfast was good and consistent. We had dinner at the onsite restaurant and it was great! Staff was very nice and service was top notch!

Stayed in February 2025

Excellent facilities, very friendly staff. Super convenient for train station, town and ski lifts

Stayed in February 2025

Everyone was very friendly, great breakfast, big playroom for kids, sauna was very nice, central location. The family room was perfect for our 3 day stay with two little kids.

Stayed in February 2025

Very minor point but there were no toiletries except for soap/shampoo.

Ideal location in the centre of the town and overlooking the train station. The staff were exceptionally friendly and helpful. The sauna and steam rooms were an absolute bonus after a day of skiing.

Stayed in February 2025

Very well located, a simple but very comprehensive breakfast, clean comfortable room of a good size with a nice view and balcony. Staff were all very friendly and made their guests feel very welcome and a bonus of a beautiful sauna area that included multiple saunas at different temperatures and a steam room, perfect for post-ski relaxation and rejuvenation. If you are looking for a very nice comfortable convenient place to stay in Engelberg at a reasonable price, The Crystal Hotel is a great choice.

Stayed in January 2025

None

Sauna and the breakfast

Stayed in January 2025

Breakfast

Family friendly place with special room with toys, fish aquarium and tv. My kids enjoy playing there while we had our breakfast.

Stayed in December 2024

The staff in general were very pleasant and couldn't do enough for you, however the two owners/managers were so different, with one lady being very pleasant, helpful and always warm in her voice, but the other was the opposite and it could be seen in the way she spoke to staff as well as guests. I do not judge the whole experience on this one person, but the business should watch these interactions as others may be offput by same, but it wouldn't change my recommendation of this being an ideal choice

Breakfast was good, plenty of variety and was fresh

Stayed in January 2025

Mattresses are not very comfortable for us. We missed vegetables for breakfast. There were just not tasty budget mini tomatoes 🍅 (1 day totaly without vegetables) - suggestion for improvement.

Very kind staff, great cleaning room service, perfect location just 1 min from train/bus station with bus connection to Titlis or Brunni ski area. Well equiped ski room. Nice balcony, could be useful during summer months. Hotel is located Approximately 5 minutes by walk from supermarkets.

Stayed in December 2024

Everything good

Fantastic hotel with stunning view Great location close to train station Great breakfast with friendly staff Thankful for free storage luggage after checkout Definitely will come back to stay here

Stayed in November 2024

We had an excellent stay. The room was clean and well organised. The kids were surprised to find there is a play room, which was a great discovery. The location is great ! Just near the train station and a few min. Walking from the titlis cable car station.

Stayed in November 2024

Nothing

Everything was amazing. The view was at next level.

Stayed in September 2024

Nothing

Hospitality

Stayed in September 2024

Incredible location/area. Super beautiful.

Stayed in July 2024

I liked everything

Breakfast was good although I would prefer more breakfast options being avalible for kids such as maybe baby corn.

Stayed in August 2024

Single bed. The windows don’t have screen and when I opened the window the street was noisy at night because of the restaurant/ hotel across the street

Staff were very helpful, location for hiking and taking the cable car. Close to train station and convenient to restaurant and convenience store Breakfast was versatile and delicious. I like how each room has an assigned table. I was able to leave my luggage in storage room when I went out for my hike.

Stayed in August 2024

Couldn't fault the hotel.

Everyone at the hotel was warm and friendly, and extremely helpful. This was my 3rd stay at this hotel, and the rooms and facilities have improved every time. The breakfast was superb, and the restaurant offered a varied evening menu at a reasonable price, and with excellent service. Engelberg is a very good centre for walking, and is well served by cablecars and other means of transport, and has a good free bus service around the resort. The Hotel Crystal is very well situated in the centre of the village, adjacent to the train station.

Stayed in August 2024

in summer i think we need at least a fan

Staff were very accommodating, breakfast excellent, staff helpful of our itinerary, room comfortable, everyday room was cleaned, food in the restaurant affordable, to stay in a room with is excellent overlooking the mountain

Stayed in July 2024

Very good breakfast, the restaurant serves the best pizza in Engelberg. Very helpful staff, lend us chargers, allowed to use the ski room to dry our hiking shoes, and turned on sauna late in the evening for us.

Stayed in July 2024

There was nothing bad.

The staff was very friendly and the cleanliness was superb. They came every day to clean our hotel room. The location was outstanding, the view and everything else was very good. I would really recommend this hotel to other people.

Stayed in August 2024