Very basic - not much in the tiny room.

Great location in the heart of restaurants. Friendly staff.

Stayed in October 2023

When booking the room with Booking.com it indicated that the room has air conditioning but once we checked in we were told only double room plus have air conditioning. The room has a portable electric fan . So we have to open the windows at night to cool off the warm room, the hotel is surrounded by bars and you can here the screaming, conversations of people,motorcycles and cars all night long. We spent 2 nights unable to sleep.

The location to the train station, and the sites was good. Modern updated amenities also mean small and cramped rooms.

Stayed in October 2023

It wasn't air conditioning as assured by the hotel. Its probably a cooling fan. Location was not far, but it not easy to reach the hotel from the train station. We have to come down to lobby to get water and reception is closed from 7pm. Breakfast was cozy but food not nice.

Clean

Stayed in October 2023

- Reception closes at 22:30 with no preliminary warning during check-in - No electrical adaptors were provided upon arrival and, since the reception was closed when we realized that, we had to spend the night without charging our appliances - The Felix suggests to ask for help from the nearby hotel after 22:30 but they did not help at all there (demonstrated some hostility instead) - One towel was obviously dirty but we could not have it changed immediately because we found out after 22:30 - On the next day morning, we asked for a change of towels and put the signal for room cleaning at the door but nothing was done - Reception claimed that we had put a sign to prevent the room to be cleaned and said it was « offending » to claim the truth

Modern and well located

Stayed in October 2023

The room is very very small. Can hardly settle two 27 suitcases. Compared to the room size, the price is relatively high.

15mins approx walk distances from train station. Decoration is Noreen and neat.

Stayed in October 2023

the rooms are really noisy

for the price, its a good hotel

Stayed in October 2023

The fact that most of Zurich seems to be smoking cannabis these days….. have to keep the windows closed when trying to sleep otherwise you’ll be high by breakfast time

Central location close to Zurich Old city. Good access to public transportation rooms clean

Stayed in October 2023

Rooms were hot at night.

Location was good and in walking distance of food and shops. Rooms were clean.

Stayed in October 2023

It was hot in the room. Fortunately, the staff gave us an extra fan and that helped.

The location and staff were fantastic.

Stayed in September 2023

Our room was super small. Bathroom has glass floor to ceiling panel so can been seen in shower and toilet - not ideal for friends sharing - but you can pull the curtain across so it blocks the view. I think this was done as a design feature as the rooms are small but then Zurich is an expensive city. We had the cheapest room so suggest if staying for longer or not solo, to get a larger room. We sadly stayed in the heat wave and with a small room with no AC, it was highly uncomfortable but am sure other times of the year, would be ok.

Superb location. Easy walking distance to the lake and station and restaurants. Helpful reception staff

Stayed in August 2023

Given the worst room at the back of the hotel. This always happens on booking.com. why do they give the best rooms to people that book directly on their own website?. Pathetic business behaviour. Bad service. They deserve the lowest rating.

nothing

Stayed in August 2023

Unusually warm and even though there was ac it didn’t work and they would provide fan And they weren’t straightforward about any of that

Location

Stayed in September 2023

Poor air conditioning - very hot rooms

Location

Stayed in September 2023

Suffered from hot weather. We were told the electric fan was the "advertised air conditioner". Website said there was air conditioning.

Location

Stayed in August 2023

when booking they said they had air conditioning, but only the lobby and hallways had air conditioning. the room did not have air conditioning.

location was great

Stayed in September 2023

Shower door only opens inwards which is a safety issue - if someone collapsed in the shower, you could not open the door. No instructions on how to use the air-conditioner in the room. Was set quite high at 25 degrees we could not lower it even by 1 degree. Had a very uncomfortable night’s sleep as we were too hot. Was after hours when we tried to change it so no staff to call on either. Would have liked if they had provided instructions in the room.

Great location. Clean room, good shower. Clever use of space.

Stayed in September 2023

missing air conditioner. open windows didn't help. noice by other hotel guest in the night. unable to call to concierge in the evening because they are not available (shared with other hotel)

liked the location and cleanliness

Stayed in August 2023

Didn’t had a fan or an AC to set our own temperature. It was 32C outside. Couldn’t sleep even a single night comfortably.

Location

Stayed in August 2023

This review has been hidden because it doesn't meet our guidelines.

Rooms were small and hot. No a/c in the room. Expensive, considering the breakfast was not included. It’s like a budget hotel for a high end price. Pillows were not substantial. The shower leaked through the door onto the floor. The towels got smaller as the week progressed.

It was clean. There were complimentary drinks available in the foyer but the receptionist failed to tell me.

Stayed in August 2023

Poor value for money … Bed not comfortable, only one pillow. Room too small… It was really hot in the Room the AC was not working .

Location .

Stayed in August 2023

Pretty Central, the rooms are clean. The staff are friendly. We loved staying there.

Stayed in August 2023

This hotel would have been nice, but our stay was spoiled due to the fact that our booking was not specifically for a room with air conditioning and the weather was hot when we stayed. Initially we were given a room with AC, but the AC was dripping a lot of water and the room had a musty smell. We got moved to another room; however, this did not have AC. (There were no other free rooms.) It had a tower fan which was somewhat helpful, but noisy. Tried to open the window at night when it cooled down but it was noisy outside due to being in middle of the centre. This meant a dreadful night of sleep and spoilt our stay here. When raised to the staff and asked for either partial refund or breakfast offered (not included in the booking) we were offered a “day starter” breakfast (hot drink, juice, croissant) as a gesture of good will. Make sure you specifically book a room with “fixed AC” if you stay when the weather is hot.

Good location, easy to find and access from Zurich main train station. Rooms were reasonably spacious and clean. Staff was helpful.

Stayed in August 2023

Miserably hot in room. Hotel Felix misrepresented having air conditioning in their listing on Booking.com. Our room was 84 degrees Fahrenheit. Stephanie the manager claimed this was an air conditioned room! Miserable experience and filed complaint with Booking for false listing.

Terrible stay.

Stayed in August 2023

No air conditioning, only a fan provided. Room was very warm overnight and quite uncomfortable. Insufficient electrical charging points for UK adapters! Room was quite small considering price paid.

Good location, clean and tidy room and nice decor.

Stayed in August 2023