Toiletries are not luxurious as they mention. In pictures are shown Rituals toiletries but they offer a different brand and just a tiny ampule of shower gel and shampoo. Mini bar was not re-stocked every day as expected and mini fridge was not cold at all. TV offered local channels in languages I do not speak. New generation of clients (Hyperion's future) expect smart TV with Netflix/HBO/Prime (we are in 2022). Robes and slippers at reception upon request should be placed in room by default (no one reads Hyperion's service book and cannot be aware of the services). Gym is very limited and cannot help clients with their workouts. Housekeepers should be available for late shifts without request in reception. My room was not cleaned as requested after coming back at night.

Hyperion is well located and connected with multiple trams. It is very quiet and well maintained. There is free mini bar included.

Stayed in May 2022

Very expensive. It would be nice if the minibar included wine, for people who don't drink beer.

Modern facilities, comfortable bed. Excellent shower! Friendly staff. The view from the rooms are great. Free minibar is good, as is the nespresso machine.

Stayed in February 2025

The bed was too small for two people. No windows that can be opened were available in the room, temperature in the room during the night was too high and not enough clean air coming in overall.

Stayed in March 2025

The hotel is very close to the main areas of interest. It has a tram stop right in front of it and one more at a minute walk away. Check in was easy at the front desk. We were asked for a deposit of 50 CHF that was reimbursed to us when we checked out and out of which we were held the city tax. Large lobby with a bar, lovely amenities. The room was cozy and modern, with a lovely view from the 9th floor.

Stayed in March 2025

Man at reception had a bad attitude and didn't even gave me the Basel Card. I asked his colleague later. I wrote a preference when I booked (room with a view) and wasn't taken into account, so I had to change room. Room was dirty(hair on bed, garbage in trash bin, garbage in bathroom, bed linen stained). I asked to be cleaned again and they inly took the garbage from the room. Deposit demaded( not even mentioned in Booking that this is the procedure. THE DEPOSIT IS STILL NOT RETURNED AFTER ALMOST A MONTH!!! I have to beg, apparently, every day, and they come up with excuses every time.

Location View Some people from staff Heat

Stayed in February 2025

Everything was great. Would certainly stay again.

Stayed in March 2025

Receptionist. When i checked in provided information on paper with comp code and details for invoice. Cheking out - invoice on my personal booking name, and asked to change it, it wasnt done…. Misunderstanding 🤷🏻‍♀️

The interior, location, free mini bar

Stayed in February 2025

N/a

Very clean and modern the room although not big it was spacious and well organized

Stayed in February 2025

The Room is quite small with not much storage so really more of a business hotel

Clean and nice food especially the salad and soup

Stayed in February 2025

Poor service - did not refresh the room for 3 consecutive days though i called in reception 3 times.

Location was good

Stayed in February 2025

Super emplacement

Stayed in February 2025

Lovely modern hotel in an excellent location it really stands out. Rooms were so comfortable and clean and all staff we met were super friendly

Stayed in February 2025

They gave us a room smaller than the one I had booked. It was much smaller than the one I had chosen, and paid more for. I had to fight hard to get a bigger room. I was not looking for an upgrade, just the size of room I had booked.. There was one receptionist that sorted it out efficiently, the others were not interested. It was a shame because that mix up and spending the first night in the small room, spoilt our first impressions.

The location was perfect for exploring the city and the travel tickets given were very beneficial. The breakfast was very good and the dining room staff were very efficient and friendly.

Stayed in February 2025

Expensive and small

Location

Stayed in December 2024

Very good hotel

Stayed in January 2025

The room was incredibly dirty and with previous guests crumbs and hair found throughout. I asked to have it vacuumed, they assured me they would, and it was never done. Toiletries were not checked or filled and I had to call the front desk on three different occasions to ask for shampoo and body wash, finally receiving after 12 hours and my 9:30 pm call. Housekeeping just kind of haphazardly threw the bedding on to make the bed, which honestly was the actual least of my worries. There were stains on the walls that could have easily been wiped off after the room changed hands and dirt and sticky residue in the mini bar. Would recommend staying in the Marriott, which is a few blocks away, if you want to be in that area, and of similar pricing.

Stayed in December 2024

Great locación

Everything

Stayed in December 2024

Breakfast was a disaster-overall quality very bad- e.g. ham and cheese were cut hours before serving. The room was smelling really bad from the bathroom toilet. The matress was very old and we couldn’t sleep on it- pillows very poor quality too. The carpet was also smelling very bad. Restaurant not cozy at all ( train station atmosphere).

Staff was really friendly

Stayed in December 2024

We came over Xmas period, 22-24.12. We found almost no Xmas mood and deco. No festive effort on room neither breakfast. Quite disappointing. The cleaning lady wake up before 9h to clean the room. We asked 15min delay (in order to wake up and go to breakfast) , at the end the cleaning lady never came - needed to ask to clean the room at 15h. We found breakfast less rich - no fresh and various bread, no salmon.. something that you expect in 4*. Also the room was quite small, although « standard » for 2, with only one night table. Not sure that I’d consider to come for the third experience.

Nice location, the hotel provides local travel card, easy to travel around the city. It’s my second stay. The first time we find the room excellent- spacious , comfy. The second stay was less exciting and excellent

Stayed in December 2024

It was amaizing The room, staff ,breakfast everything was very good

Stayed in December 2024

Room wasn’t clean: lot of dusts on the shelves, room barely hoovered with lots of dust in the corner and one towel left with make up tracks… asked for a second below 3 times and no one ever came back up to us.

Conveniently located

Stayed in December 2024

The staff in the bar was very slow and rude. They never clean our room. They just change our towels on the third day. Very disappointed with the cleaning.

The hotel was very good located. The lady that did our check in in the morning was very polite and professional.

Stayed in December 2024

Staff was unfriendly. Service was bad. We had to repeat every request twice or three times.

Stayed in December 2024

It's not what I expected,especially for the price we paid. I would class it as a hotel for business people.1 night stays. Unfriendly staff,not helpful at all. Quite hitech,especially the use of lift and nobody explained the use of it.Housekeeping was not good.No cups left for coffee, glasses not changed ,no bottle opener for mini bar !Hairdryer did not work. Towels were changed once and only Left 1 set.There were 2 of us. Overall a big disappointment and a very expensive breakfast.

The tram was literally outside the hotel,so easy access to old city and train station.

Stayed in December 2024

Maybe another pillow, however I never asked so I'm sure if I did they would have sorted this.

Nice and presentable hotel, friendly staff. The free travel card was really useful as otherwise it's about 30 mins walk to the centre. Great bar too.

Stayed in December 2024