Grosspeterstrasse 44, 4052 Basel, Switzerland
#33 of 66 hotels in Basel
Guests' ChoiceBased on 885 hotel reviews
8.4Cleanliness
8.8
Comfort
8.7
Location
8.4
Facilities
8.5
Staff
9.0
Value for money
8.2
Free WiFi
8.7
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End of dialog contentReviewed: 5 March 2025
Ilze
LatviaThe room was not perfectly clean. We stayed for 4 nights, and the room was not cleaned or all the towels changed every day.
The location was excellent, the staff were very helpful, and the breakfast selection was good. The hotel provided a card for free public transportation, which was very convenient and a pleasant surprise.
Stayed in February 2025
Reviewed: 4 March 2025
Virginia
RomaniaHurried to check out from cleaning staff, although I was right on time at 12. Getting a call in the room and also one person entering the room directly after just a short knock at 11:50 rushing me to leave was unpleasant. This didn't happen to me anywhere at other hotels and I was not late checking out.
Nice staff at the reception, transportation included in city tax, possibility to relax in the downstairs lounge, great breakfast choice and nice personnel during breakfast service.
Stayed in March 2025
Reviewed: 3 March 2025
Sarah
United KingdomThe room was too hot and duvet too! Couldn’t sleep
Easy and functional
Stayed in March 2025
Reviewed: 3 March 2025
Leila
KazakhstanThe room is dark with a few lights. We stayed 27/02-03/03 and the room was very cold, AC was set for 28C, but we had to switch it off as it was making the room even colder. Not a single hook to hang a coat! The wardrobe on the wall as on picture was absent. The other wardrobe is very small… Breakfast was OK, with no salad options.
Location was good for our needs. Room was a good size for 2, comfortable bed. Very friendly staff.
Stayed in March 2025
Reviewed: 1 March 2025
Rita
HungaryVery small eoom, nowhere to hang a coat, not a single normal chair to sit on, no table, no waterboiler even…
Overall good value for money.
Stayed in February 2025
Reviewed: 27 February 2025
Lizi
JerseyVery comfortable bed
Stayed in February 2025
Reviewed: 20 February 2025
Ádám
HungaryThe room was quite cold, not comfortable in wintertime.
Clean, fancy, close to the city center, awsome breakfast.
Stayed in February 2025
Reviewed: 13 February 2025
Mohamed
EgyptWhile the room was comfortable, we found the hanging space for clothes to be insufficient.
The staff, the location, and it's comfortable.
Stayed in January 2025
Reviewed: 3 February 2025
Dmitrijs
SwitzerlandVery friendly staff
Stayed in February 2025
Reviewed: 17 January 2025
Vickie
IrelandThe staff were a little removed from their job, we had to go looking for somebody at breakfast when items ran out, teabags, milk, etc.
Close to tram stop and train station. Easy to get around. Breakfast had a great choice
Stayed in January 2025
Reviewed: 16 January 2025
Rohit
SwitzerlandBathroom and shower area was tiny. Not sufficient space to keep towels for a second use.
Good location, clean and simple Room, good breakfast options.
Stayed in January 2025
Reviewed: 6 January 2025
Maria
ItalyNo restaurant
Cozy and warm essential
Stayed in January 2025
Reviewed: 1 January 2025
Delila
RomaniaParking is paid, 25 CHF/night, if I remember correctly. The shower drain was clogged.
Our room was clean and the bed comfortable. Breakfast was good enough. Staff was kind and polite.
Stayed in December 2024
Reviewed: 21 December 2024
Nitin
QatarBreakfast is quite basic and not many options available.
Hotel is not far away from Tram station, but a decent walking. Supportive staff, provided a Basel City pass which includes all the local transport.
Stayed in December 2024
Reviewed: 20 December 2024
Andrei
NetherlandsJust two pillows, of very poor quality.
Very quiet rooms, stylish hotel, fairly accessible by public transport
Stayed in December 2024
Reviewed: 17 December 2024
Cristian
RomaniaI do understand that Switzerland is an expensive country, but for 185 eur per night, I would have expected more: the room was relatively small, there was no seif, the last refurbishment was done some time ago... An important note is room temperature: during our stay, the real temperature in the room was around 20-21 degrees, too cold for us, given it was winter time (room thermostat was set at the maximum).
Location was one tram station away from the main rail station. We received a public transportation pass for the entire stay, which was very useful. Breakfast was plentful and qualitative. Bed and pillows were very comfortable. Our room, at 6th floor, facing the railway, was quiet. The room was clean and taken care of every day. Staff was friendly.
Stayed in December 2024
Reviewed: 9 December 2024
Goran
North MacedoniaClean, comfortable one night stay. Breakfast was great. Personal nice and very helpful. Bonus: City travel tickets and bus tickets to Airport were included in price. Basel was amazing to visit during the Christmas market.
Stayed in December 2024
Reviewed: 8 December 2024
Patrik
SloveniaThe room itself was okay, but I did feel it could have been cleaner—especially the bathroom. Overall, it was a decent stay, but I think a little more attention to cleanliness would make it even bette
The breakfast was definitely a highlight, with a wide variety of options to kickstart the day. The hotel is also conveniently located near the main train station, with a tram stop just a short walk away.
Stayed in December 2024
Reviewed: 2 December 2024
Trupti
United KingdomSome draws in bedroom to store small clothes. Also a mini fridge would have been nice
V clean . Great service and good choice at breakfast
Stayed in December 2024
Reviewed: 25 November 2024
Fernando
SwitzerlandThe room wasn't very clean: hair on the ground of the room and bathroom, and some small junk (no thank to the previous customers either, eh). During breakfast, there was a big tv screen above our table. It was showing the latest news, including war scenes and medical images. This was disturbing our kids. However, the staff refused to turn if off, arguing they "had" to show the news and that it was without sound anyhow.
The reception staff was very friendly and professional and keen to guide us into an enjoyable weekend in Basel. They prepared us a set of Basel cards that we weren't aware of, but allowed us to enjoy free public transportation during our stay and reduced prices on many attractions.
Stayed in November 2024
Reviewed: 15 November 2024
Linda
CanadaRoom too hot unable to adjust heat No restaurants etc open on Sundays. Nothing within walking distance. Far from airport or cruise ports. Taxi expensive
Staff very helpful. Breakfast was outstanding
Stayed in November 2024
Reviewed: 12 November 2024
Caner
Turkeyroom is not big enough especially if you are staying more than two nights it would become claustrophobic
everything was good including breakfast. location is also good but a bit far for walking from train station.
Stayed in November 2024
Reviewed: 11 November 2024
Syed
FranceThe sofa bed was not comfortable.
We loved the breakfast served at the hotel. It was lavish and delicious with so much variety! The staff was very friendly and helpful, apart from Nicola haha. Overall, we had a pleasant stay and I would highly recommend this hotel.
Stayed in November 2024
Reviewed: 27 October 2024
Sholpan
KazakhstanRoom cleanliness (hair in the shower). Water runs out fast in the lobby coffee machine. The TV remote wasn’t working properly.
Staff was great. The location is close to the old center (by walking).
Stayed in October 2024
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