Customer service at night terrible.!!!!! Arrival area /reception looks like a carpark basement .. bit weird and spooky at night. We had a delayed flight and arrived after 11pm. One of our party did not nave their confirmation number so couldnt check in on their automatic machine. No response from outside bell. We entered on the other booking and searched for quite some time to find staff. Phone and reception were unmanned.as it was late (11.30). .Night staff was terrible when he did turn up. He was very angry that we arrived late and he advised that he had already cancelled the booking. He let us know he had been working since 10am and how inconsiderate of us it was to turn up so late. (Next time we are to come earlier!!!) He gave out constantly while redoing the booking and making the customers go back down to the automatic machine and checkin again. There was nothing open in the hotel, all vending machines were locked. He did calm down long enough to give some information eventually but he was very aggressive and unneccessarily rude to a tired group of travellers. (Including some older travellers with mobility restrictions). Customer service was a zero from night staff. As you can guess there wont be a next time!

Clean large room. Good continental breakfast. Able to book airport coach pickup. Daytime staff seem quite pleasant and helpful.

Stayed in July 2024

It was clean and comfortable. Big fans were provided in the rooms. It was close to train station and airport.

Stayed in July 2024

They should consider having a microwave in the common area. Otherwise, everything is fine.

The location of this place is incredibly convenient, as it is situated very close to both the train station and the Zurich airport. You can easily walk to several excellent restaurants from here. The staff is exceptional, and they are known for serving a delicious breakfast.

Stayed in July 2024

The bathroom flooded when you took a shower. I mean flooded. There was no seal on the shower door. Staff neglected to inform us the shuttle had to be booked in advance so we missed it.

Location was ok

Stayed in July 2024

The pillows are too flat

Economy Double Room was spacious, comfortable, good quality fixtures, double or triple glazing (there was no noise once windows were closed) and even had a balcony, with seating, set amongst trees. Plus only a 2 minute walk from the station via a direct pathway at the back of the hotel. If I had known how good it was we would have stayed several days and commuted to the centre

Stayed in July 2024

Supper

Stayed in July 2024

It was so cold like in a cave especially room 57 . We had 2 rooms 51 and 57, both were very cold, but 57 is above an open parking space. Also, we disliked at check in a very, very tall man from reception whom we asked to come to our rooms to assess the sockets which had adaptors . We kindly ask his to remove them and he shouted at us saying that is very tired and he would remove them the following day.

nothing except 2 people from staff: a woman from Hungary and a man from Republic of Moldavia.

Stayed in July 2024

We flew in and out of Zurich and it has a great transportation hub, however, Zurich is expensive. This hotel was a great deal for us. Accessible to both the airport and Zurich's main train station. The hotel is only a 10 minute walk from the Rumlang train station and it's easy to access the bus to the airport outside the train station. I lovely perk was having access to coffee and tea at all hours of the day. The breakfast was more than sufficient. Finally, the staff were friendly and helpful.

Stayed in June 2024

Very bad service and racist people.

Hitel was new and good but the crew working there were Very racist service agents

Stayed in July 2024

Nothing.

Great location for airport and zurich . Very handy for local trains snd buses . Great place to stay .

Stayed in July 2024

Bad experience at the beginning - however solution was found - rooms are clean. Friendlyness of the desk staff has room to be improved

Stayed in July 2024

The desk service on arrival (a large man) was TERRIBLE. First, phone conversation when we arrived at airport looking for shuttle was abrubt and dismissive and he gave us the wrong location. When we arrived at the hotel he could not have been ruder or more gruff. I have never encountered a worse hospitality employee. We would ask a simple question, for instance about the shuttle the next day and he would act like he was really put out to have to serve us. After we paid for the shuttle (We actually wondered if he was pocket in the money he was acting so odd ) he turned to leave without giving us the keys and acted like he was doing us a favor by giving them to us. All in all we had a very unpleasant experience. The next morning we talked to several other parties who had had the same experience. Why in the world you would put him up front as a representative of your otherwise nice hotel is a mystery. Both myself and my friend like to give people the benefit of the doubt and perhaps he was having a bad day, but I really think that is probably what he is like in general, and that he doesn’t care.

Breakfast was very nice, I loved that there were options and decent coffee and there was a staff member diligently making sure everything was refilled and tables and food area cleaned

Stayed in June 2024

The pillows. Soft, fluffy. Not my pillow.

First was : location. The hotel is located far 10 minutes by bus 510 from Zurich airport. Or 15 minutes by train far from Zurich main train station. No need for taxi. Second: very clean, decent hotel with very helpful,respectful employees. My room was big, with double bed, big bathroom, towels changed daily, with daily cleaning. Big windows with adjustable shades by the light switch. Nights room lights were blue ocean or regular color. TV had a lot of channels in French, German,English language. Third: breakfast. Good, early breakfast for vegan, vegetarian, continental buffet for the rest of us. Clean,big area and very busy since 6AM or 7AM on weekends.

Stayed in June 2024

No cafes or restaurants in walking distance.

Very convenient as it is close to airport and also a 17 minute train ride into Zurich.

Stayed in June 2024

The next day, with check-out, the lady was rude and said we were not allowed to leave our luggage. After begging, she accommodates us but with an ugly attitude. Because we already bought our tickets to the airport. She did not have any reception manners. I was really disappointed in her way to handle the situation and way of speaking. The stay was pleasant, but her attitude and way of speaking spoiled everything.

When we check-in. The guy at the reception was friendly and helpful. He answered all our questions. I asked him if we could leave our luggage the next day till 4 o'clock. He immediatly say yes, no problem, and their will be a bathroom available.

Stayed in June 2024

Breakfast, and staff are awful, my recommendation stay away from this property

Location, i.e. it is closer to the airport, 10 minutes of drive time

Stayed in June 2024

It`s a long story to tell, but it was a horrible experience. Nobody was around and I was forced to call police.

Nothing

Stayed in June 2024

The hotel gets noise from the airport.

Staff extremely helpful & friendly!!!

Stayed in June 2024

Ambience, location, cleanliness, superb breakfast

Stayed in June 2024

Nice hotel in a nice location. Perfect for short stays. We stayed for one night before we traveled again and it was great for our needs.

Stayed in May 2024

some staff were very blunt and not ready to help

location

Stayed in June 2024

Only one elevator

Price and proximity to the airport

Stayed in June 2024

Shuttle to and from the airport was good but a bit pricey. Included breakfast was more than expected. Clean rooms were pretty basic but we were just there overnight.

Stayed in June 2024

The gentleman who checked us in was so helpful. Otherwise, the rest of the staff were cold and not helpful.

There was no air conditioning. The room was very warm. Only two pillows in the bed. Both were very soft and flat.

Stayed in June 2024

Staff very arrogant and rude.breakfast almost not exist.they say free coffee but the staff dont allow you to drink .they clean the machine from 7 o clock.and the guys at the reception at very rude with the exception of one.Almost in breakfast no bread no croisant

Stayed in June 2024